Every workstation slowed to a crawl. Server not responding

I got a call that a client couldn't open excel documents. I get over there and sure enough an excel document she was trying to access from the server wouldn't open.
Neither would a local excel doc on her workstation. I even tried copying a file over from the shared folder on the server and that took 15min.<o:p></o:p>
Server 2012 has a blank screen where I can only see the mouse, see
my other thread as I still haven't found a fix for that. Anyways, I find an open workstation, login as an Administrator to RDP into 2012r2 and the workstations takes 1hr to get to the desktop. I hop onto a workstation that someone is already logged
into so I can try and ping the server and the cmd prompt takes 15min to open up. Every workstation is so slow to even do the simplest tasks such as opening a folder or even typing CMD in the search box. <o:p></o:p>
I managed to get into Hyper-V server which is our Exchange server using the RDP app on my phone. I tried shutting it down the host through command
prompt and that didn't work. If you haven't done it yet, put using cmd prompt with your smart phone on your bucket list........ I ended up shutting down exchange cleanly and then doing a hard reset on the Host server.<o:p></o:p>
When it comes back up it tries to apply an update, then it says "shutting down services: windows module installer" and it stays stuck on
that for a good 30min before I did another hard reset. After some praying it managed to come up, installed the updates and everything seemed to be working except one accounting application wouldn't start up, then after 15 min users were able to log in just
fine.
This is a completely new system that is less than 4 months old. We installed brand new Dell i3 workstations, Brand new Dell T720 server with Windows 2012r2. This is frustrating as hell and our clients aren't
happy knowing they spent money on new hardware that seems to be failing bi-weekly. Anyone have an ideas? 

Hi,
It seems that Server 2012 has a blank screen so client couldn't open excel documents on the server. Is there any error message in the Event Log? 
Please refer to the thread below to restart the "windows Updates" service to check the results:
Virtualized servers get stuck at "Shutting down Windows Modules Installer service ..."
http://social.technet.microsoft.com/Forums/windowsserver/en-US/9ce1bc0c-aab8-417a-9c58-44d89ce3d7ff/virtualized-servers-get-stuck-at-shutting-down-windows-modules-installer-service-?forum=winserverManagement
Best Regards,
Mandy 
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