Everything(my folders, documents, apps, etc) on my laptop disappeared after I updated to window 8.1

I updated to window 8.1 on March 13th, and I restarted my laptop on that day. Nothing's wrong at that time.
And it wasn't shut down since then. But this morning when I open my laptop and log in, and found everything is gone!!!
My desktop background is black, my folders and documents that used to show on the desktop are all disappeared and things that are pinned to the toolbar are gone too!!! And also all the applications that have installed are gone....
Anyone know what's going on ????? What should I do??? Is there any possibility to recover it ???

Hello Vanessa5598,
Do you mean that you have black screen and can’t find the desktop application icons?
Please check if the shortcut exists in the folder C:\Users\(username) \Desktop.
Please check if you can run the program in the folder where you installed it.
Please try to create a new account and check if you can normally use it.
If the issue doesn’t exist in the new account, please refer to the following article.
http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7
This issue is related to Windows 7, and the Windows 8.1 is similar.
Best regards,
Fangzhou CHEN
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==================================================================
Process: App Store [348]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.0.1 (63)
Build Info: Firenze-630000~1
Code Type: X86-64 (Native)
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Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID: 74BE3400-5F68-4C92-9A9F-6F87B19F810E
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
* Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10036ee50 Size={0, 0} Reps=(
)>, because it is size zero.'
* Call stack at first throw:
0 CoreFoundation 0x00007fff812d47b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff863920f3 objcexceptionthrow + 45
2 CoreFoundation 0x00007fff812d45d7 +[NSException raise:format:arguments:] + 103
3 CoreFoundation 0x00007fff812d4564 +[NSException raise:format:] + 148
4 AppKit 0x00007fff837a2990 -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
5 AppKit 0x00007fff837a2847 __-[NSImage lockFocusWithRect:context:hints:flipped:]block_invoke1 + 100
6 AppKit 0x00007fff83736ba1 -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
7 AppKit 0x00007fff837a27cd -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
8 AppKit 0x00007fff837a2697 -[NSImage lockFocusFlipped:] + 142
9 App Store 0x000000010001ca15 0x0 + 4295084565
10 AppKit 0x00007fff8372b3c8 -[NSControl drawRect:] + 405
11 AppKit 0x00007fff83723c49 -[NSView _drawRect:clip:] + 3390
12 AppKit 0x00007fff837228bc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
13 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
14 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
15 AppKit 0x00007fff83747bea -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
16 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
17 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
18 AppKit 0x00007fff83722c26 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
19 AppKit 0x00007fff83720f8e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
20 AppKit 0x00007fff83720ab0 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
21 AppKit 0x00007fff8371d362 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
22 AppKit 0x00007fff83696b9a -[NSView displayIfNeeded] + 969
23 AppKit 0x00007fff8365ebe3 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
24 AppKit 0x00007fff8365e77a -[NSWindow orderWindow:relativeTo:] + 94
25 AppKit 0x00007fff8362a770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
26 AppKit 0x00007fff8362888d loadNib + 226
27 AppKit 0x00007fff83627f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
28 AppKit 0x00007fff83627bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
29 AppKit 0x00007fff83625153 NSApplicationMain + 279
30 App Store 0x0000000100001a1c 0x0 + 4294973980
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff8433b5d6 __kill + 10
1 libSystem.B.dylib 0x00007fff843dbcd6 abort + 83
2 libstdc++.6.dylib 0x00007fff874e35d2 _tcf0 + 0
3 libobjc.A.dylib 0x00007fff86395d29 objcterminate + 100
4 libstdc++.6.dylib 0x00007fff874e1ae1 _cxxabiv1::_terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff874e1b16 _cxxabiv1::_unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff874e1bfc _gxx_exception_cleanup(_Unwind_ReasonCode, UnwindException*) + 0
7 libobjc.A.dylib 0x00007fff86392192 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff8132c969 -[NSException raise] + 9
9 com.apple.AppKit 0x00007fff8371d8a8 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4033
10 com.apple.AppKit 0x00007fff83696b9a -[NSView displayIfNeeded] + 969
11 com.apple.AppKit 0x00007fff8365ebe3 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
12 com.apple.AppKit 0x00007fff8365e77a -[NSWindow orderWindow:relativeTo:] + 94
13 com.apple.AppKit 0x00007fff8362a770 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
14 com.apple.AppKit 0x00007fff8362888d loadNib + 226
15 com.apple.AppKit 0x00007fff83627f9d +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
16 com.apple.AppKit 0x00007fff83627bd2 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
17 com.apple.AppKit 0x00007fff83625153 NSApplicationMain + 279
18 com.apple.appstore 0x0000000100001a1c 0x100000000 + 6684
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8430612a kevent + 10
1 libSystem.B.dylib 0x00007fff84307ffd dispatch_mgrinvoke + 154
2 libSystem.B.dylib 0x00007fff84307cd4 dispatch_queueinvoke + 185
3 libSystem.B.dylib 0x00007fff843077fe dispatch_workerthread2 + 252
4 libSystem.B.dylib 0x00007fff84307128 pthreadwqthread + 353
5 libSystem.B.dylib 0x00007fff84306fc5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff84306f4a _workqkernreturn + 10
1 libSystem.B.dylib 0x00007fff8430735c pthreadwqthread + 917
2 libSystem.B.dylib 0x00007fff84306fc5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff84306f4a _workqkernreturn + 10
1 libSystem.B.dylib 0x00007fff8430735c pthreadwqthread + 917
2 libSystem.B.dylib 0x00007fff84306fc5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff708592d8 rcx: 0x00007fff5fbff2b8 rdx: 0x0000000000000000
rdi: 0x000000000000015c rsi: 0x0000000000000006 rbp: 0x00007fff5fbff2d0 rsp: 0x00007fff5fbff2b8
r8: 0x00007fff7085ca40 r9: 0x0000000000000063 r10: 0x00007fff84337616 r11: 0x0000000000000202
r12: 0x00007fff81359b09 r13: 0x0000000000000000 r14: 0x0000000100326d40 r15: 0x00007fff706c4030
rip: 0x00007fff8433b5d6 rfl: 0x0000000000000202 cr2: 0x00007fff843c6442
Binary Images:
0x100000000 - 0x100044fff com.apple.appstore 1.0.1 (63) <0AC57744-4504-88C0-AAF1-C3A10BAAA06E> /Applications/App Store.app/Contents/MacOS/App Store
0x100065000 - 0x10018bfff com.apple.CommerceKit 1.0 (60.2) <A0754534-B2DE-605F-0CEE-3036DE52AE7D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff80047000 - 0x7fff80168fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
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0x7fff801b2000 - 0x7fff801f9ff7 com.apple.coreui 2 (114) <BB09E685-1F5D-0676-1A0E-295610B387A8> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff80215000 - 0x7fff80252fff com.apple.LDAPFramework 2.0 (120.1) <1683330C-2908-9A45-AFF1-2282792C2570> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff80253000 - 0x7fff80253ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff80254000 - 0x7fff802f4fff com.apple.LaunchServices 362.2 (362.2) <A8EDC37C-1D40-5ED0-49BE-90EF110A6B3A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff802f5000 - 0x7fff80300ff7 com.apple.bsd.ServiceManagement 1.3 (1.3) <CEB99ECF-4C55-C3DF-EE64-35903BF7B690> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8038e000 - 0x7fff8054cfff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <2C6ECACF-CD56-1714-6F63-CB6F5EE7A1E2> /usr/lib/libicucore.A.dylib
0x7fff80619000 - 0x7fff8061bfff libRadiance.dylib ??? (???) <73257486-8E94-E758-1A5A-5B521F27EE12> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8061e000 - 0x7fff808a6fef com.apple.security 6.1.1 (37594) <34DC0C3E-4546-D7ED-D855-390750954245> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff808a7000 - 0x7fff808e8ff7 com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
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0x7fff80a64000 - 0x7fff80a64ff7 com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff80a65000 - 0x7fff80b22fff com.apple.CoreServices.OSServices 359 (359) <8F509D8D-4C94-9A1C-3A87-5B775D9F6075> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff80b23000 - 0x7fff80b54fff libGLImage.dylib ??? (???) <6925991A-9B1B-B9FA-645A-807F9BCC3DE7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff80b55000 - 0x7fff80e89fff com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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0x7fff80ec4000 - 0x7fff80ec8ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <49E6AF5D-AF9B-67CF-A6B8-C79F6BA8A627> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff80ec9000 - 0x7fff80ef8fff com.apple.framework.Admin 4.5 (4.5) <8F5A3803-7C4F-16DA-1B74-B9A1EF92614B> /System/Library/PrivateFrameworks/Admin.framework/Versions/A/Admin
0x7fff80ef9000 - 0x7fff80f36ff7 libFontRegistry.dylib ??? (???) <8C69F685-3507-1B8F-51AD-6183D5E88979> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff80f68000 - 0x7fff80fb7fef libTIFF.dylib ??? (???) <F0F7F0B7-7253-F88F-9E2D-FA3770143758> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff81223000 - 0x7fff8139afe7 com.apple.CoreFoundation 6.6.4 (550.42) <770C572A-CF70-168F-F43C-242B9114FCB5> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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0x7fff889b0000 - 0x7fff889c5ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff88a2b000 - 0x7fff88a2bff7 com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff88a2c000 - 0x7fff88a31fff libGFXShared.dylib ??? (???) <878C429B-44D4-875C-1A35-4FD8C6152695> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff88a62000 - 0x7fff88ae7ff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff88ae8000 - 0x7fff88b0bfff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff88b0c000 - 0x7fff8920906f com.apple.CoreGraphics 1.545.0 (???) <F0A5F62D-4C66-5B1F-4F13-322932915901> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0xfa140000
USB Device: Hub, 0x0409 (NEC Corporation), 0x55ab, 0xfa143000
USB Device: M2452, 0x05ac (Apple Inc.), 0x0201, 0xfa143100
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd130000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000

The quickest way to try to fix it is to download the Mac OS X 10.6.7 Update Combo and manually install the update. It should fill in any missing gaps. I suggest dragging & dropping the Mac App Store into the Trash before the installation to let the update install a fresh version of the MAS.
http://support.apple.com/kb/DL1361
Dah•veed

App Store on itouch keeps crashing after recent update

After updating to the new iOS 6.0 for my itouch 4th gen., the new App Store keeps crashing on me when trying to find an app or redownload purchased apps.what can I do to fix this?

Hi
Welcome to Apple Discussions
Hold down the shift key when you start-up Safari. Then, go to the Safari Menu>Preferences>Security panel. Uncheck the "warn when visiting a fraudulent web site". See if that makes Safari stable. If it crashes, select "report" on the Quit panel, then copy/paste the entire crash report to your reply here.

Windows 10 apps menu not displaying at all after yesterdays update

Yesterday Windows 10 Totally and automatically updated, every thing seemed to be OK... except, the apps menu and the desktops icon don't deliver anything.
If I right click on the apps menu it shows a list of options and I can select from there the Programs and Features. Is there a fix out there or some way to make the menu work?

Hi auvi1,
What is your Windows 10 build number , 9926, 10041 or 10049?
In Windows 10 build 9926, there is some problems when open the Start Menu, this should all be fixed in Widnows 10 build 10041:
Windows 10 Technical Preview Build 10041 now available
You may try to create a new user account and see if that would help.
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

App-tabs in firefox 4 disappeared after using ccleaner

I had placed some app-tabs. Then I have closed firefox 4 and let ccleaner run. Afterwards I have restarted firefox 4 and the app-tabs were disappeared.

Open CCleaner and click on the Applications tab. Under Firefox/Mozilla, UNcheck the box next to Session. This will prevent your app tabs from being deleted each time you run CCleaner.

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