Everything recognizes my Zen...except MediaSour

Windows Media Player recogizes my Zen Xtra just fine.
iTunes recognizes it
Real recognizes it
My windows desktop recognizes it
My Nomad Explorer recognizes it
Everything on my computer recognizes my Xtra....except Creative MediaSource, and that's the one thing I want to recognize it, because it's how I load my songs. See, the problem is iTunes doesn't load WMA files, and I have a lot of them. None of my playlists are on Real, and Media Player's synchronization doesn't work correctly - it only successfully loads half the songs, and the other half it gives "incompatible format" error messages (but there's nothing wrong with the format of the song - any of the other applications import that song just fine). So that leaves MediaSource, which can import the playlist from Media Player, as well as the songs and synch them with my Xtra. But for some reason, whenever I plug in my Zen Xtra, MediaSource acts like nothing happened, and won't recognize that I attached it, even though every other application on my computer does.
So I guess my question is threefold:
. What's wrong with MediaSource and how do I resolve this?
2. What's wrong with the synch with Windows Media Player that in 3 songs aren't imported
3. How else can I load Media Player playlists onto my Xtra if I can't resolve or 2?
Thanks in advance!

Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- (Depending on your product and firmware) For non-PlaysForSure Zen series: Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.or:For PlaysForSure Zen Xtra: Download and install the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.

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