Everytime I change ink cartridges, I get error message stating "REFER TO PRINTER DOCUMENTATION"

EVERYTIME I CHANGE INK CARTRIDGES, I GET AN ERROR MESSAGE STATING REFER TO PRINTER DOCUMENTATION.  I HAVE UNPLUGGED AND TURNED EVERYTHING OFF AND TRIED SEVERAL TIMES.

Hello enicole87,
Welcome to the HP Forums.
I see that you are having some issues when replacing the ink cartridges with an error message.
So I can better assist you, please respond with your printers Model Number.
How Do I Find My Model Number?
Write be back when you have time and I will be happy to help.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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