Everytime I enter my serial number it says it is invalid.

I really need your help, it keeps doing it.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!

    Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!

    i know extremely frustrating that there is no one to contact!
    i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
    don't know if that helps theres no where that tells you how to do that so its extremely frustrating..
    hope that can be of some help.

  • I have deactivated my CS6 on my old computer and now when I have downloaded a trial version and enter the serial number it says not valid? I have only used my license on one computer before? Does anyone know the problem?

    I have deactivated my CS6 on my old computer and now when I have downloaded a trial version and enter the serial number it says not valid? I have only used my license on one computer before? Does anyone know the problem?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    OR
    Asked to sign in after paying may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    or
    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • I've purchased CS5 and want to upgrade to CC. When I enter my serial number it says I'm not qualified. Why?

    I've purchased CS5 and want to upgrade to CC. When I enter my serial number it says I'm not qualified. Why?

    You will have to check that with sales support directly. Nobody here can answer this question, even more so since it would require to know your purchase details and other confidential info like serial numbers, which would be stupid to share on a public forum. Try the web chat.
    Mylenium

  • Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility?

    Hi I'm trying to buy the £26 a month adobe subscription but when I enter my serial number it says I'm not eligible for this offer. I purchased CS4 so thought that would qualify for eligibility.
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    Hi Louise,
    Is your CS4 serial number registered to same adobe id with which you are trying to place the order?
    This offer is not available to Education, OEM, or volume licensing customers.
    You can send your CS4 license key to me in a private message if you want me to check its configuration.
    Here are the Terms and Conditions-
    Terms and Conditions | Adobe
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  • I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?

    I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?

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  • When I enter my serial number, it says it is not valid

    Is there someone I can speak to because this is a waste of my time.  I just need this fixed and cannot spend hours on this stupid discussion board becasue I cannnot type and want my problenm fixed,

    Hello,
    first: we here in the forum are not employees of Adobe, we are users like you. But I'll try to show you some ways to get a satisfying result:
    Incase there is already a serial number in their database: Find your (real) serial number quickly >>> When you purchased your product, you could have received a serial number, a redemption code, or a product code. Follow the steps below to find your serial number. >>>
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    Did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
    And you can have a look there: "Telephone numbers of customer service and technical support Adobe worldwide"
    >>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    All the best!
    Hans-Günter

  • I have bought a new computer and would like to transfer my AI program from the old to the new... I have the trial version on the new computer, but cannot seem to get Adobe to accept my serial number. Says it is invalid.

    I have a new computer.  I purchased Adobe Illustrator on the old one and now want to have it on my new computer.  I downloaded the trial version of AI. How do I go about putting my serial number into AI trial to keep the product?

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Ninaa43224110 what version of Illustrator are you installing?  Are you using the serial number registered under your account at http://www.adobe.com/?  For information on how to locate the registered serial number under your account please see Find your serial number quickly.

  • If I want to register my iPad 4 at Apple Support Profile and enter the serial number, it says that  this serial number is registered to another Apple ID.

    I only have one Apple ID for my iPhone and my iPad and the iPad is definetly new.
    What can I do?

    It may look new but it's possible that someone have used it before. You may want to take this issue up with the shop that you bought from.

  • Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership.  When I launch Lightroom, my choices are to enter a serial number to continue the trial.  On the adobe website, it says "Yes.  You can conv

    Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership.  Now, when I launch Lightroom, my choices are to enter a serial number to continue the trial.  On the adobe website, it says "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch."  But this is not the case.  I do not want to risk losing my catalog and the work I have already done in Lightroom, so what should I do?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    OR
    Asked to sign in after paying may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    or
    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • I cannot use the Lion up-to-date program! I bought my MBP on June 8 and when entering the serial number says ineligible! Thanks!

    Thats the deal, i am a qualifiyng user for the Up To Date Program, and when entering the serial number of my MBP it says i am ineligible. I already tried with the form that had to be filled up if the direct method didn`t work and it has the same issue. My only possible explanation is that it seems they recently added a date limit for the submission of an order to get Lion free (July 19), which makes me be very disappointed with Apple because in the first communication about the up to date program they listed: "Customers who purchase a qualifying Mac between June 6, 2011 and the date when Lion is available in the Mac App Store will have 30 days from Lion’s official release date to make a request" .
    Please help me, I am from Chile and my sister bought the MBP to me by the Apple Online Store, so I can`t personally go to an Apple Store to explain my problem.
    THANKS!

    Muchas Gracias!
    Pero dejame hacerte otra pregunta... No entiendo porque sale ahora lo de "submit before july 19th" si es que en un principio dijeron que uno tenia 30 dias desde que saliera Lion para los que compraran despues del 6 de Junio. Esa es mi gran angustia en verdad, no me importa esperar, pero me daria mucha rabia haber perdido la oportunidad de descargarlo gratis. Tu llenaste alguna orden o algo similar antes del 19 de Julio? Yo no hice nada parecido, sin embargo cuando me meto a la parte de la garantia con mi serial number me sale que mi MBP esta activo y registrado y todo.
    Disculpa las molestias, y nuevamente muchisimas gracias!
    P.D: No puedo llamar a Apple porque aca en Chile no esta la Apple Store oficial, es un "authorized reseller" y se llama MACONLINE, asi que no se si ellos me puedan ayudar.

  • I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    You might be using the wrong number.  Try chat for some help:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • How do I uninstall once the trial period has ended?  The instructions say to de-activate the software, but the only option I am given is to enter a serial number.  Thank you

    How do I uninstall once the trial period has ended?  The instructions say to de-activate the software, but the only option I am given is to enter a serial number (I can't get to a place where I can go to help and de-activate)..  Thank you

    Mobriennc which operating system are you using?  Which Adobe software title are you currently evaluating?

  • Trying to update to Photoshop elements on my Apple Computer but it says I have to enter the serial number in the trial screen. I cannot find this.

    Trying to update to Photoshop elements on my Apple Computer but it says I have to enter the serial number in the trial screen. I cannot find this.

    Stephaniek092682 what version of Photoshop Elements are you trying to install?

  • I enter my serial number and it says it's inactive

    I entered the serial number once and it said it couldn't download so I did it again and now it's telling me the serial number is inactive

    If the error message says "This serial number is not valid for Adobe Photoshop Elements 12", then you might be using Adobe Photoshop Elements 12 setup file, not Premier Elements.
    You need to download Premier Elements 12 and try
    Download Premiere Elements products | 12, 11, 10

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