Everytime i get or make a call all it does is crackle so loud that i can no longer make or recieve calls.

The phone is 10 weeks old and all updates have been done.
I took the phone back to the phone company i bought it from and they put one of there sim cards into it and it works fine so i was told to go to my phone company and get a new sim. I did this and still not working! I took it back again to my phone company and they tried another sim with a different phone number and it still would not work so they tried a sim from a different provider and it worked fine!
My phone company said it was the phone and to take it back to were i bought it as its till under warranty. I took it back to were i bought it and they say its my phone company. They can send it away but it will be at least 3 weeks and it probably wont solve the problem.
HELP!

Could it be something to do with the software updates??

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