Everytime I tried updating my iphone's software, it says cannot connect to the internet, when my internet is working perfectly fine, what do I do?

Everytime I try updating my software from 4.0.1 to the latest, It keeps on saying cannot connect to the internet, when my internet is working absolutely fine. What do I do?

Try temporarily disabling your firewall and ALL of your antispyware/antivirus software then try again.

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Get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

get error message when trying to sync iphone to puter that says"cannot connect because apple mobile divise is not started? what do i do?

Restart your computer and the iPhone. Press & hold the Power and Home buttons together for 10+ seconds, ignoring the red power-off slider, until you see the Apple logo. It is safe to do, there should be no content loss. It is the same as rebooting your computer.

TS1492 When I go to iTunes and then check for updates. I can not do this action due to the fact iTunes will not connect to the internet although the internet is working just fine, what do I do to fix this issue? Apparently I am currently using iTunes 7.0.

When I go to iTunes and then check for updates. I can not do this action due to the fact iTunes will not connect to the internet although the internet is working just fine, what do I do to fix this issue? Apparently I am currently using iTunes 7.0.

If you're really using iTunes 7.0 you are very far behind the current version - maybe it is trying to connect to a decomissioned server. In fact I am kind of surprised it will run on a Macbook Air. Are you sure you are running iTunes 7?

HT204003 if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:)

After updating my iphone 5 to ios7 it wont connect to the internet

after updating my iphone 5 to ios7 it wont connect to the internet

This helped me
One of the most common complaints we are hearing from users is that they have been unable to access wi-fi and Bluetooth after installing iOS7.
Here are a few things you can try:
- Change the name of your device
The new operating system seems to have an issue with apostrophes. At least when it comes to wi-fi.
Check out your device name. If it is called something like “Claire’s iPhone” it could be the apostrophe that is causing the problem.
To change your device name go to Settings > General > About > Name. Tap on the name to edit it and remove the apostrophe. Save the change. Switch off your phone and then switch it back on again.
Your wi-fi should be working.
We have no idea why this seems to work but many users in Apple’s community forums have said that it works.

I have downloaded the new update for Firefox 3.6 and now cannot connect to the internet. I've checked my firewall and have uninstalled and reinstalled firefox, but nothing works.

After installing the new update for Firefox 3.6, no matter what I do, I cannot connect to the internet using Firefox. I can get on the internet using my other browsers (Google Chrome and Internet Explorer), so Firefox is the only one that doesn't work. I have already checked my firewall and have added and removed Firefox from my firewall to no avail. I've also already uninstalled and reinstalled Firefox, but so far it hasn't helped.

I have already tried removing firefox from my firewall. Even when I do that, my firewall doesn't detect firefox and prompt me to add it. And when I manually add it, it still doesn't work anyways. I've already tried the link as well, but it has been unhelpful. :/
I'm not sure if it matters, but a few weeks before this, I did download Microsoft Security Essentials.

When trying to register for efax, my printer says it cannot connect to the internet. eprint works.

when trying to register for efax on my HP Photosmart 7515, my printer indicates it cannot connect to the internet. The eprint works works great. The wireless network test results indicate connectivity PASS.

Hello Stevej13,
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

TS2755 i did the update for the ios7 and when i try to activate my imessage it says that it cant sign in to check my network connection. but my internet is working perfectly fine. anyone help ?

I keep trying to activate my imessage and it keeps saying that I cant. to check my network connection and try again. but my internet is working perfectly fine. can anyone help me with this ?

Have you tried restarting the phone? Hold both Home and Power buttons down until Apple logo appears and phone "reboots".
And have you tried resetting Network Settings?
Settings => General => Reset => Reset Network Settings
You will have to re-enter Wifi Passwords but it might help you get to a more solid connection on your phone.

Since i updated v 8 my iphone cannot connect to the internet via settings or other apps

since i updated v 8 on my phone i cannot connect to the internet through settings or any other app. Text works intermittently

Greetings emondro,
Thank you for participating in the Apple Support Communities.
It sounds like you're not able to connect to Wi-Fi or cellular data on your iPhone. You may find the troubleshooting steps in these articles helpful with troubleshooting the connectivity issues you're seeing:
iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
iPhone cellular data connection issues - Apple Support
All the best,
Jeremy

HT4061 I just tried updating my iPhone 4GS and it says I have an error, and need to "restore" the phone before I can use it with iTunes??? I don't want to lose the pictures on it! What can I do to save them?

I just tried updating my iPhone 4GS and it says I have an error, and need to "restore" the phone before I can use it with iTunes??? I don't want to lose the pictures on it! What can I do to save them?

Swayzeone wrote:
I just tried updating my iPhone 4GS
No, sorry... did not happen becasue no such model exists.
If the device is in recovery mode, any data on it is already lost.
The only options are:
Restore the device to get it functional.
Enjoy the paper weight.
For what reason did you attempt to update the device without first ensuring that your data was safe, meaning backing up the device and copying important pictures/videos taken with the device to a computer?

HT201210 I tried updating my iphone and now it says I have to restore my phone. I've never had to do this with any other updates, I'm confused?

I tried updating my iphone and now it says I have to restore my phone. I've never had this problem with the previous updates, I'm confused?

Same with me. The Upgrade hung up and froze the phone. Do the restore and then back it up when you get into iTunes from a previous save. It takes the better part of an hour our of your day depending how many apps and songs you have to get everything back together. It is a royal pain but I didn't lose anything.
Download a youtube app. It's not in iOS6.

TS1368 I'm trying to help my sister in law with Itunes and you tube on her ipod touch. When I press the itunes icon on the menu it says "cannot connect to the ipod store". I've updated the latest software. Any suggestions?

I'm trying to help my sister in law get Itunes on her ipod touch. When I press the itunes icon on the home page it says "cannot connect to the ipod store". Similarly when I press the You Tube icon is says "Cannot connect to You Tube". I'm able to access the web through safari. Any ideas out there? Thanks.

Can't connect to the iTunes Store
Try powering off and then back on the router

TS2756 iam using iphone 4S with win 7 PC and i cannot connect to the internet through my phone but i tried with my other 4S and it works but what should i do for the first iphone 4S???

iam using iphone 4S with win 7 PC and i cannot connect to the internet through my phone but i tried with my other 4S and it works but what should i do for the first iphone 4S???
as i said i have two iphone 4S,,,,,
1st one --- has os 5.1
2nd one has os 6.0
i tried 2nd one with carrier reliance gsm nd it works with that personal hotspot setting using USB...
but i want to connect the first 4S with carrier TATA DOCOMO GSM but its not working with the same USB feature????
plz reply asap...!!!
thnxxx in advance!!!

If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then:
Does the iOS device connect to other networks? See other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Hi - i have an ipod and when i connect to my pc and try to update the software, its says that cannot update as im not connected to the internet even though i am. what can i do?

hi - i have an ipod and when i connect to my pc and try to update the software, its says that cannot update as im not connected to the internet even though i am. what can i do?

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem

HT6010 I have tried to update my iOS 7.3.0 and I keep getting a msg saying bit connected to the Internet and I am connected by WiFi plus my phone has Internet connected also, I have repeatedly clicked on retry, still get message bit connected to Internet

I have tried to update my iOS 7.3.0 and I keep getting a msg saying bit connected to the Internet and I am connected by WiFi plus my phone has Internet connected also, I have repeatedly clicked on retry, still get message bit connected to Internet

Try this support document http://support.apple.com/kb/TS3694 and look at this section.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

Everytime I tried updating my iphone's software, it says cannot connect to the internet, when my internet is working perfectly fine, what do I do?

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