Everytime I try to access the Character palette in Illustrator it unexpectedly quits.

Everytime I try to access the character palette in Illustrator it unexpectedly quits. I've contacted Apple ( as the problem only started when I moved over to my new laptop) but they are convinced it is an Adobe issue.
They described the problem as a 'Kernel Panic', from a bit of Googling I know this is not good. What can I do to try and resolve this?
I've tried resetting my Illustrator preferences (as I've read these can become corrupted when transferred from one computer to another) and uninstalling then reinstalling Illustrator. On the Apple side I've tried starting the computer in Safe Mode, used Apple Diagnostics, validated all my fonts and reset my fonts to standard settings (as I was convinced that the fact it only happened when I was trying to access the character palette meant it had to be a font issue)
The only other glitch i've had with the new laptop is with Helvetica Neue. Whenever I tried to export a document containing Helvetica Neue it transformed the font into squares. I read that this was due to a clash between the new version of Helevetica Neue on my new laptop and the one on my old laptop. I replaced the new version with the one on my old laptop and the problem resolved itself- however I'm now worried that by doing this I might have caused the problems I'm now having as Helvetica Neue is a system font.
What can I do?

When you uninstalled and reinstalled AI did you run the Cleaner tool in between?
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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Everytime I try to access the Character palette in Illustrator it unexpectedly quits.

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