Everytime I try to access the iTunes store my PC gives a warning it stopped working
Everytime I try to access the iTunes store to download a digital copy movie or even access the store i get a message that iTunes has stopped working. I have deleted and downloaded iTunes multiple times as well as turning off the firewall. I have been able to use iTunes for years and on the same computer.
Hi smile9622,
If iTunes seems to be unexpectedly qutting with the notification that it stopped working, one of these articles should be able to help, depending on your OS.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Cheers,
- Ari
Similar Messages
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iTunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verison, I Have 11.0.2.26 but no matter what I try it does not connect. HELP Please???
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I try to access the itunes store and my bar goes halfway and stop. Please help
I am trying to access the Itunes Store and my bar goes halfway and stop.
Please help.Is it endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
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Like I said in the title, everytime I try to access the iTunes Store a pop-up shows up, saying "iTunes has stopped working". Then there are two options underneath:
-> Check online for a solution and close the program
-> Close the program
If I then view the problem details, it gives me this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.10.126
Application Timestamp: 52394b24
Fault Module Name: WebKit.dll
Fault Module Version: 7537.60.11.29
Fault Module Timestamp: 52f34882
Exception Code: c0000005
Exception Offset:00050d98
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system3/en-Us\eroffleps.txt
I am on a Windows 7 Gateway laptop with Intel Premium. This problem started a couple days ago, just after I finally gave in to go from my version 10 iTunes to the "new and improved" version 11 iTunes. The version 10 worked like a dream, no worries, very quick. Now, all I can do is use my iTunes library. If I just wanted a library I would be using Windows Media Player (jk, iTunes is better). Anyway, my point is, right after installing the new version of iTunes, this problem began. I've looked all through the Apple Support Pages, and tried a couple of things recommended, but nothing's worked so far. If anyone has a clue on what I can do, help would be very much appreciated. Also, if your suggestions don't involve downloading anything, that would be wonderful. Nevertheless, if they do, that's still okay. I'm desperate at this point, so any help would be greatly appreciated.Nevermind, I fixed the problem. I logged on as an administrator and deleted iTunes files. I then redownloaded the file as an administrator and the Store is working smoothly again!
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ITunes crashes when I try to access the iTunes Store
Just downloaded iTunes 11.0.1.12 and everytime I try to access the iTunes Store, iTunes crashes and shuts down. I haven't been able to find any useful links in the forum. I'm running Windows XP.
mfleck has already has this one sorted. For other folks following along with this thread, try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
Hi my itunes program crashes when i try to access the itunes store. Have tried to uninstall and reinstall to no avail.
Me too - running iTunes 10.5.3 on Windows 7. Will allow me to sign in to iTunes, download app updates and then if I either close iTunes or try to sign out of my iTunes account it all freezes. So frustrating, because my understanding is that iTunes saves the library file when exiting. So, everytime I update apps I lose all the downloads.
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For some reason when I open iTunes, and try to access the itunes store, help, my account, or anything else I get a message saying that I'm not connected to the internet, even when I know that I am. What's wrong?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
everytime I try to launch the iTunes store I get a message that iTunes has stopped working and that windows is searchning for a solution to the problem, but nothing gets fixed
Hello mcgivnma,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario -
Received the following error message while trying to install icloud 3.1 and my iTunes stops when I try to access the iTune store, Microsoft.vc80.CRT,type="win32",ver="8.0.50727.6195",processorArchitecture="amd 64".HRESULT:0x800703EE. Recently upgraded to windows 8.1 then everything just wouldn't work properly
Could you solve this problem? I have similr problem. I can't upgrade Itune it generat the error below. I already unistall de all version but the error still appear. Could you help?
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hi my itunes crashes everytime i try to excess the itunes store,it seems to work fine until that point,ive uninstalled and reinstalled itunes and also tried it with my fire wall off but all to no avail. i am using a new computer which isnt authorized yet if that makes any difference. any help would be greatly appreciated
Windows 8 or Windows RT? iTunes won't run on Windows RT. It should run on Windows 8. Use the appropriate installer from an account with administrator privileges.
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
tt2 -
Unknown error (-50) when I try to access the itunes store.
I keep getting an unknown error (-50) when I try to access the itunes store. I have the latest version of iTunes and I am running windows xp service pack 3. I never had trouble before. I am getting frustrated as I cannot even find a good phone number to talk to a live person to complain. Any help would be appreciated.
iTunes Store- "Error (-50)" when downloading purchased content
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when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?
Hello katyhale,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Windows 8.1 shuts down itunes when I try to access the itunes store.
Windows 8.1 shuts down itunes when I try to access the itunes store.
This will fix it. It's from another conversation. Sony Singh posted this.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
If you need help, let me know. -
Everytime I open iTunes to play music, NOT to access the iTunes Store, I get the password sign in box for the iTunes Store. If I click cansel the box pops up a second time.
When I try to sign in to the iTunes Store it does not except the password and pops up the sign in box afain,and again endlessly.
This started happening about two weeks ago.if itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device -
I have tried uninstalling and reinstalling Itunes, but it still gets hung up when trying to access the Itunes Store from the Itunes program.
I've been unable to register the new Nano or sync it with my library.Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
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