Everytime i try to add an app, it keeps asking for answers to security questions that i havent got
applying apps
go to expresslane.apple.com > follow the steps for itunes; billing & accounts; etc
then send you'll get to a page yo send email (dont do chat later) > ask them to reset your security questions.
they are going to have you verify a couple things on your account to make sure you are you but that should get it fixed
Similar Messages
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I have a family itunes account with several devices attached... I can make purchases on all except the newest one.... each time I try to make a puchase it asks me to confirm security questions that I have never set
The reset link will only show if you have a rescue email address already set up on your account - if you don't have one then you won't get the reset option, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
when I try to download an app I am asked to give additional security questions, but I am timed out every time. If I press the "not now" option , the app download resets. At the moment I can't download any apps because of this.
If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front. This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card. This doesn't mean that your credit card will be charged.
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When i tried to download a new App, i was asked for some extra security questions. i dont remember filling out any of these questions or the answers.
How can i find out what i put down if anything at all.?Go to item 12 in the AppleID FAQ for help with a disabled account.
You can also go to the AppleID support page and click manage your account for additional help. -
I just got the 5s, every time in try to update my apps it's asking for a second password to an Apple ID that is not mine-- it asks for mine and then another one pops up after I enter mine .what do I do?
where did you get this phone from
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Every time I try to download an app the tablet ask for billing info... Why
Very time I try to download an app the tablet ask for billing info... Why
make sure you have every field filled out in the billing window.
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I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?
To purchase from iTunes you are required to fill in an address section under the billing info. You don't have to put in a credit card, just a name and address, so that iTunes can send you receipts later.
I had to do this when I first started buying things from iTunes, you just go to Account>Billing Address> Edit
Niels -
Accidentally merged my iPhone with my partners iPhone library now when she adds new app she is asked for my password, when she restores phone, my apps download onto her chosen wallpaper/phone 5c, she still has her content too, it's like we have two accounts merged into one even our music is one big jumbled mess! please help!?!?!
Yeah we thought about just syncing straight to her itune library... But the problem is she had used her iphone 3gs to purchase a boat load of new music and apps during the past 30 days or so... And those now only show up in my itunes library...
Also - I want to be careful not to wipe out all of my content by syncing her phone with my itunes again... Are there any precautions to take to make sure that the sync ensures content writing to her iphone ... rather than the other way around?
Thanks! -
I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?
If you log into your account are you able to set them ? Go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side are you able to select the questions/answers ? If not then is there a reset link beneath the 2 questions ? (The reset link will only show if you have a rescue email address on your account.)
If not then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
When trying to download Apps, ipad keeps asking for password. Correct password given but has no effect and box requesting password input appears again.
Try downloading something in the iTunes app on the iPad and see if that gets you out of the password loop that you are stuck in.
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I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?
Hi Dylain,
You can manage your Apple ID account here: https://appleid.apple.com/
Here's an article on how to reset those questions: http://support.apple.com/kb/HT5312
If you have problems, you can contact Apple Support here: http://www.apple.com/support/itunes/contact/
Hope this helps!
~Joe -
When trying to install an app it keeps asking for security questions seems wierd
When trying to install an app it keeps asking for security questions seems wierd
All fixed u have to set up the questions still no credit card info reqd so that's good
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When trying to purchase an app I keep getting redirected to answer security questions that I havent previously been asked so I dont have the answers??
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74327) -
When I down load an app it is asking for a billing address even though the app is free after I enter the required details it does accept the post code
Try to set it up as new device, explained here:
How to back up your data and set up as a new device
Start without using the backup after the restore process, to rule out a software problem.
If the phone is working after that, use the backup to restore from. In case the problem comes back, your backup contained corrupt data and you'll have to start again without the backup. -
I bought an ipad2 from a private individual for my wife's birthday. When she tries to update an app, she is asked for the former owner's password, which we do not have. How can I fix this so it asks for her apple password?
If the app was bought with the formers owners Apple ID, you cannot update the app with her ID. Apps belong to the ID that was used to purchase them. The former owner should have erased the iPad before he sold it to you and his ID would not be popping up.
If these were apps that your wife bought, then her ID would be popping up, unless I am missing something.
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