Everytime I try to send a text message it fails

My friend just bought an iphone 4 and she can not send regular text messages out.. only imessages to people that have iphones. She gets the alert notification saying it failed to send. Also she set up her email like it told her to and now her contact name is her email address. She just wants her name there... What do we do?

http://support.apple.com/kb/TS2755
When creating an email account, there is a name field to enter the name you want shown with the email address. Her name needs to be entered there.

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