EWA report did not go to SAP!!

Hi Exprts,
my EWA report did not go to SAP this time.. It has been going before.. is there any reason? Can someone please help?
Thanks,
I will post points for sure!!

Hi Afi,
the EWA report is scheduled every week in the SAP Solution Manager system for the satellite system.
As described above it's forward to SAP after first execution
- every 4 weeks
- in case of a red rating of the overall session.
Sessions forwarded to SAP are indicated by a small "SAP" icon right at the session link (tx DSMOP, Operations: Solution Monitoring -> EarlyWatch Alert).
Do you refer
- to EWAs scheduled via SolMan or
- to EWA scheduled as a session directly in SDCCN (session number contains a Z)
These session data (also know as download data) is sent to SAP and you are able
to access the generated MS Word (XML) report in SAP Support Portal.
I am not aware of other functionalities (and I am quite familar with this topic).
Sessions with GREEN, YELLOW are not sent in SAP Solution Manager to SAP every week. I have never seen this and it was not developed.
Could you explain in more detail
- how did identy forwarded sessions in the past
- what's wrong now, how do you see this.
- What's your current Support Package level
Best regards,
Ruediger

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