EWallet crashing when using Firefox on 64 bit Windows 8.1

Question

Hi there,
Since I upgraded my laptop recently to a 64-bit HP Envy running Windows 8.1, I’ve been having trouble with eWallet (a digital wallet for passwords) using Firefox V35.0.1.
In case you don’t know eWallet, it is possible to store passwords, user-id’s and sign-on web page URLs in a card format. When you click on the URL, it populates the fields in the sign-on page.
I am having the same problem on a 64-bit Dell Inspiron laptop my wife uses
eWallet works seamlessly on 32-bit Win XP.
eWallet works on both the 64-bit machines using Internet Explorer and Chrome, but not Firefox.
After many emails back and forth, several complete removals (using Revo Uninstaller) and re-installs of both eWallet and Firefox, this is the conclusion of eWallet Support….
It looks to me like the Firefox installation still isn't quite right on your PC. If you look at the text file you sent me, you'll see on line 43[of the registry dump I sent them] that firefox is referenced under the "Program Files" folder -- but in other places in the file, it's referenced under "Program Files (x86)". My guess is that eWallet is trying to launch firefox using the path Windows is giving it (C:\Program Files\Mozilla Firefox\firefox.exe), and firefox is not actually there.
Please note that this area of the registry is Microsoft's, not ours -- we don't change anything in it, we merely use this area for its intended purpose: getting the path to the appropriate browser. I can't explain why Firefox isn't installing properly, but it's outside the scope of eWallet to be able to resolve that particular problem.
My understanding of what they are saying is that Firefox is not installing correctly for some reason.
I have also tried starting Firefox without any extensions or plug-ins, again no success.
Plugins and Extensions installed:
Extensions
Block site 1.1.8
Classic Theme Restorer 1.2.9.3
Download YouTube Videos as MP4 1.7.31
Ghostery 5.4.1
Lightbeam 1.2.1
SSL Version Control 0.4
Plugins
Open H264 1.3
Citrix Online Web Deployment Plugin 1.0.0.104
Foxit Reader Plugin for Mozilla 2.2.4.903
Google Earth Plugin 7.1.2.2041
Google Update 1.3.26.9
Intel Identity Protection Technology 4.0.5.0
iTunes Application Detector 1.0.1.1
Microsoft Office 2010 14.0.4730.1010
Picasa 3.0.0.0
Shockwave Flash 16.0.0.305
Shockwave for Director 12.1.6.156
Silverlight Plug-In 5.1.30514.0
VLC Web Plugin 2.1.3.0
Could you please provide me with some guidance that may help me in resolving this problem?
Thanks and regards,
Steve

Answer 1

Hi @curtisa, @guigs2 and @rmcguigan,
Thanks for your responses.
I managed to get eWallet working correctly for 24 hours approx. by uninstalling Firefox, running CCleaner, deleting all Mozilla references on my system drive, scanned for virus using Win Defender, SuperAntiSpyware, and SpyHunter, (nothing reported) then again downloading and installing the current version of FF to "Program Files (x86)".
However next morning, it had failed again.
I checked the Windows event log and it shows an error with a Source of .NET Runtime. The application is eWallet.exe, Framework Version V4.0.30319, Exception Info SystemAccessViolationException.
I'm not sure what that all means, and would welcome any further suggestions.
Cheers
Steve