EWS Protocol Support for Agent Email Integration on upcoming UCCX Versions

Hi Everyone,
One of my customer wants to know, In the upcoming versions of UCCX, whether the EWS(Exchange Web Service) protocol is supported for Agent Email Integration or not?
I have done some inital findings for the current versions & it supports only IMAPv4 (for message retrieval) and SMTP protocols (for message sending).
Thanks,
Kumar.V

Hi,
the way I would do it: Remedy would ask UCCX to place the agent into a specific Not Ready state (this prevents incoming calls) and then transfer a task to an agent. When the task is solved, Remedy would check for the number of calls waiting in UCCX and would leave the agent in Not Ready (and ultimately assign another task), or would change the agent state to Available.
If you want interruptible Remedy tasks (the agent is Available all along and when a call is transferred to him, the Remedy task automatically pauses) - I am afraid this is not possible.
About programmatic access to UCCX: if you have never heard about it, it's not easy - you might want to talk to a consultant.
G.

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