EX20 error when trying to install Premiere Pro update
Hi,
I tried to update PPr through the creative cloud interface and got a message saying that there may be a problem with disc space or permission (EX20).
I have checked permissions on the C drive (I am on Windows 7 64bit) and it seems correct, and there is 330GB of free space.
Any suggestions on getting the update to work, and what is the defaul setting for installs in Creative Cloud preferences ? Mine is currently set to C:/temp.
Audition installed and works fine, but PPr and Media Encoder both get the same error.
Thanks for any help
Anything called temp is considered a system directory even if the actual temp variables may be set otherwise. What you do can be all kinds of trouble. Almost inevitably you end up with a mess of temp files, temporarily extracted files and additional system files trying to overwrite each other. Use another folder! The default is C:\Program Files\Adobe.
Mylenium
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Date/Time: 2013-06-13 15:50:24.666 -0700
OS Version: Mac OS X 10.8.3 (12D78)
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Crashes Since Last Report: 30
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__TEXT 0000000000001000-0000000000007000 [ 24K] r-x/rwx SM=COW /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
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1 com.adobe.AIR 0x02909628 0x2800000 + 1087016
2 com.adobe.AIR 0x02909853 0x2800000 + 1087571
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4 com.apple.AppKit 0x952ec824 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
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6 com.apple.Foundation 0x94e4473a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
7 com.apple.Foundation 0x94e44291 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
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15 com.apple.AppKit 0x952de63c -[NSApplication run] + 855
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17 com.adobe.AIR 0x0280aab8 0x2800000 + 43704
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8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
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1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
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6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
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0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x997810e0 pthread_cond_timedwait$UNIX2003 + 70
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4 com.adobe.AIR 0x02d60c0e 0x2800000 + 5639182
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6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
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0 libsystem_kernel.dylib 0x9263d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x996f90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x996f8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x996e0d2a start_wqthread + 30
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1 libsystem_c.dylib 0x996f90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x996f8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x996e0d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02b43f55 ecx: 0x95b40466 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffef18 ebp: 0xbfffee58 esp: 0xbfffeda0
ss: 0x00000023 efl: 0x00210282 eip: 0x02b43f72 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000008
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Could you post or send me ([email protected]) the entire crash log? I'll at least need the binaries section so I can properly symbolicate the log.
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