Ex2010 shared mailbox folder won't open in OWA2013

Hi,
I've got simple lab environment:
2x Widnows 2008R2 + Exchange 2010sp3
Widnows 2008R2 + Exchange 2013cu3
1 x test mailbox13 on 2013
1 x test mailbox10 on 2010
I added full access permission on mailbox10 to mailbo13 and want to open it with OWA.
I can do that by "open another mailbox..." option in another browser window but
when I want to "add shared folder..." to folder structure on the left panel:
In Outlook 2010 everything is ok and I can view two mailbox trees on the left.
CalendarFolderConfiguration looks fine and clean.
Any ideas?

Hi,
Firstly, I’d like to explain, OWA 2013 can open all folders while OWA 2010 can open only inbox and calendar.
Open another mailbox makes all folders open in another window. Add shared folder make two mailbox open in the same tab.
And I have a test on my lab: if I add shared folder with an account which I haven’t granted full access permission to , the same error message appears. if the permission is well, I don’t get any error message.
According to your description, Outlook works well. Maybe the issue is related to OWA configuration. Thus,we can use MFCMAPI to remove the IPM.Configuration.Owa.OtherMailbox message hidden in the mailbox and then try again.
Additionally, we can also check if there is any error in the event log to narrow down the cause and try to re-add the full access permission.
Best regards,
Angela Shi
TechNet Community Support

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