EX90 CUCM 9.0 registration

Hello!
I have installed CUCM 9.0 on VmWare, with demo licenses.
After installation, I launched the configuration wizard, and enable autoregistration.
Phone 7945 auto registered successfully.
In the Provisioning Wizard to EX 90 I point address CUCM - 192.168.135.2, but I get an error:
CUCM Service is unavailable.
How can i register EX90 on CUCM?

Hi Evgenly. Good morning. Can you list the SW version for the EX90 that your using? I'm assuming TE6 perhaps?
Double check DNS to see if the EX90 can resolve the address that you have listed. If it it can't, it may not be able to reach it. It may help to navigate to the log pages to and upload the all.log if you wish after you tried provisioning it one more time to see why its complaining. May help here instead of guessing.
Let us know.
Thanks in advance.
VR
P2

Similar Messages

ELM 9.1 and CUCM 9.1 Registration Conflict

Hi,
Have a standalone ELM server and a CUCM 9.1.1a cluster registering to it that has been working fine for a few months.
A few days ago the CPU was pegging on the ELM server (hostagt process) and I could not restart that process individually, and I did a graceful restart of the ELM server (utils system restart) and it came back up and everything was fine.
Now a few days later, I get alert from CUCM that the ELM sync has not worked for past 7 days and there are 53 days remaining.
On the ELM server, under Product Instancxes the CUCM has a Registration Conflict error and says it is managed by another ELM server. There is only one ELM server. The CUCM license page says it is managed by this ELM server that is complaining.
I've restarrted the ELM server with no change, and I tried to restart the ELM Client on the CUCM server without change.
Do I need to delete the CUCM product instance from the ELM server and add it back?
Is there something hung up on the CUCM server and I need to restart other services on it? I am not seeing much in the logs on either server.
Both ELM and CUCM are version 9.1.1a.
Thanks

Hi there,
Could be this perhaps;
Symptom: Product Instance registration fails with an error that the product instance is already managed by ELM.
Resolution: Log into the CLI of the product you are trying to add, and run the command license client reset registration which will clear its previous register with ELM.
From;
https://supportforums.cisco.com/docs/DOC-34910
Cheers!
Rob
"Why do the best things always disappear "
- The Band

Unable to find phone type in CUCM for manual registration

Hi
We are using CUCM 8.0.3 , unable to find Phone type Cisco 8831 for manual registration. How can I add this phone type to CUCM ? Any help is appreciated.

Hi there,
+5 to my friends Mahmood & Nadeem here for their good ideas.
The problem here is that there is no Device Pack for CUCM 8.0.3 that supports the 8831 :( The ReadMe below is for the last/latest 8.0.3 device pack;
http://www.cisco.com/web/software/282074299/92918/cmterm-devicepack-8_0_3_24051-1_Readme.pdf
You would need to upgrade CUCM to a minimum of 8.5.1 and then install ;
Cisco Unified Communications Manager 8.5(1.17118-1) Device Package - Compatible UCM Version: 8.5
cmterm-devicepack8.5.1.17121-1.cop.sgn
Cheers!
Rob

3rd Party SIP phone to CUCM via SIP Proxy

Hi all,
This is the scenario i'm currently working on :
3rd party SIP phone <--> Internet <--> SIP Proxy <--> LAN <--> CUCM
The SIP proxy basically terminates everything (REGISTER, INVITE, etc), including the RTP stream.
I can register the 3rd party SIP phone to CUCM and in CUCM and i can see SIP Proxy IP Address as the registered address of the phone.
Calls from the 3rd party SIP phone to internal Cisco or internal 3rd party SIP phone and vice versa work like charm.
The only (fatal) problem is i can only register 1 3rd party SIP phone to CUCM via this SIP proxy.
Since this SIP Proxy always use its internal IP Address and port 5060 (TCP) as its source of registration, CUCM sees multiple registrations for multiple extensions (users) come from a single IP and port, and rejects the second registration request.
It seems that CUCM binds a digest user to an IP address and port, therefore cannot accept multiple registrations from a single IP and port.
Can anyone clarify this? Or is there any way around this?
I'm using CUCM 8.6.2 and CUCM 9.X (both do not work).
Regards,
Christian

This is most likely because of the following...
Because third-party SIP phones do not send a MAC address, they must identify themselves by using digest authentication.
The REGISTER message includes the following header:
Authorization: Digest username="xxxxxxxxxx",realm="ccmsipline",nonce="GBauADss2qoWr6k9y3hGGVDAqnLfoLk5",uri="sip:172.18.197.224",algorithm=MD5,response="126c0643a4923359ab59d4f53494552e"
The username, xxxxxxxxxxx, must match an end user that is configured in the End User Configuration window of Cisco Unified CallManager Administration. The administrator configures the SIP third-party phone with the user; for example, swhite, in the Digest User field of Phone Configuration window.
See the following document.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmcfg/b09sip3p.html
Also Try this bug CSCef88775

Incoming calls issue in Third Party SIP Phone

Hi,
Yesterday I configured my third party sip phone which is yealink in this case on cucm and successfully registered it with cucm, despite of registration i have some calling issue in this phone. I am able to make outbound calls from this phone to any other phone however issue is related to inbound calls.I tried calling its DN from anywhere but call disconnect after sometime. Also didnt get any proper sip session trace in RTMT. Kindly suggest some step to sortout this issue.
Thanks

Dear Manish,
Call normally dicsonnected after 30-40 sec with termination code 102 in session trace. PFB SDI trace with 5030 is Thirdparty sip phone and 5033 is c7945. Looking forward for your suggestion.
CallingPartyNumber=5033
|DialingPartition=
|DialingPattern=5030
|FullyQualifiedCalledPartyNumber=5030
|DialingPatternRegularExpression=(5030)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=5030
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=5030
|CollectedDigits=5030
|UnconsumedDigits=
|TagsList=SUBSCRIBER
|PositionalMatchList=5030
|VoiceMailbox=
|VoiceMailCallingSearchSpace=PT-LHR-LOCAL:PT-Local:Unityvmpt:PT-F6-Local:PT-ISL-LOCAL:PT-KHI-LOCAL:PT_Operator_LHR:PT_Operator_KHI:PT_Operator_ISL
|VoiceMailPilotNumber=7103
|RouteBlockFlag=RouteThisPattern
|RouteBlockCause=0
|AlertingName=Syed Ahmer
|UnicodeDisplayName=Syed Ahmer
|DisplayNameLocale=1
|OverlapSendingFlagEnabled=0
12:17:38.028 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 172.16.200.21:[5062]:
[23928282,NET]
INVITE sip:[email protected]:5062 SIP/2.0
Via: SIP/2.0/UDP 10.100.200.11:5060;branch=z9hG4bK1ca0cc6e317649
From: "Syed Ahmer" ;tag=8787406~039e2a80-8561-4586-8954-d01ed2aa12c8-246211918
To:
Date: Thu, 30 Jan 2014 07:17:38 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM8.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Send-Info: conference, x-cisco-conference
Alert-Info:
Contact:
Remote-Party-ID: "Syed Ahmer" ;party=calling;screen=yes;privacy=off
Max-Forwards: 70
Content-Length: 0
|14,100,50,1.14103336^10.163.14.4^SEP00230432C828
12:17:38.028 |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0|14,100,50,1.14103336^10.163.14.4^SEP00230432C828
12:17:38.028 |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xaf299320|*^*^*
12:17:38.028 |EnvProcessUdpPort::fireSignal - SEND, destination = 172.16.200.21:5062|*^*^*
12:17:38.028 |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 850, 172.16.200.21:5062)|*^*^*

Enterprise License Manager Sync Problem

Hi.
I have CUCM 9.1 & Enterprise License Manager. I have installed licenses on Enterprise License Manager and in inventory added CUCM.
Everyting worked fine for 20 days, but from yesterday CUCM is showing below error:-
"The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices."
In Enterprise license manager CUCM status is "Registration Conflict". It also show :-"This product instance is already being managed by another Enterprise License Manager. Product Instances can only be managed by a single Enterprise License Manager. To manage the product instance with this Enterprise License Manager, delete it from this and the other Enterprise License Manager, and then add it to this one."
Also below message is displayed in Enterprise License Manager:-
"Enterprise License Manager is operating in demo mode. Install licenses to cover the licensing requirements of your product instances in order to avoid losing functionality in those products."
Please help to solve this problem.
Regards,
Andy

Hi Neo,
I have never tried but recommended would be to go for maintenance window.
Further, the message posted says The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices.
This means it can be done but why to take a chance.
regds,
aman

Cisco Phone 7962 isn't updating

Good afeternoon.
We had two phones 7962 that aren't uptading on Call Manager Express.
They are getting the term62.default.loads but don't go ahead.
Looks the logs bellow:
Jun 25 15:03:19.349: TFTP: Server request for port 50477, socket_id 0x4CA5D2EC for process 274
Jun 25 15:03:19.349: TFTP: read request from host 10.220.3.37(50477) via GigabitEthernet0/0.203
Jun 25 15:03:19.349: TFTP: Looking for term62.default.loads
Jun 25 15:03:19.353: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274
Jun 25 15:03:19.353: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC
Jun 25 15:03:19.361: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274
Jun 25 15:03:23.309: TFTP: Server request for port 49787, socket_id 0x4CA5D2EC for process 274
Jun 25 15:03:23.309: TFTP: read request from host 10.220.3.37(49787) via GigabitEthernet0/0.203
Jun 25 15:03:23.309: TFTP: Looking for term62.default.loads
Jun 25 15:03:23.313: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274
Jun 25 15:03:23.313: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:23.313: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC
Jun 25 15:03:23.313: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:23.317: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC
Jun 25 15:03:23.317: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274
We tryed to perform one factory reset and hardware reset but the same problem is occuring.
The strange this started after one factory reset, and we changed one phone to register on another CUCM and it registred
The option 66 and 150 on DHCP server is configured with the IP 10.220.3.40
Attached on ticket is the show rum
Thanks for your help.

Hello Guys, Thanks for your quickly support.
Follow bellow the commands that you asked.
RTFRLYO022#more flash:/phone/7942-7962/term62.default.loads
^A^@^B^A^A^B^@^B^A^X^C^@[^D^@'CN=someSigner;OU=someOrgUnit;O=someOrg^@^E^^R4Vx^P+Mo^F^@#CN=someCA;OU=someOrgUnit;O=someOrg^@^@^^@^A^A   ^@
^@^A^@^K^@^A^B^L^A^@D9^L^Z%q^T|T<e^Z^Lz%N^E[')W6^ZY~[` ^DY%Rf]>wro@
p^@\^D-^B&7/!<(yC5-T;^]^PZ^D^] u^W:XO^S/^W7^SH&^C"n$s^Oa^DYE4 %w!
^P&&^D^V^L/(w1]^_?o`4]@BD`^N/y7pX ^EZ^]^O*xB;3lxl)cY^U}EfKB5;^^B^@^Kv^Wo~5t^AG^\HO^Yt^Kuz\KMK^\f=XThgooYm^FlI
X{{oW_^VT^Xu%+;^(^V("B^Y383^L'1|_0fB^Xl!6&B@_"^K)<y]^Xy^BF'F%o^R|$n\w^E'xX0_7;^N^@^Uterm62.default.loads^@
# This file contains a list of archive image files that will be requested by the
# RELEASE load version 8-3-2-27
#HARDWARE_COMP_1 1
apps42.8-3-2-27.sbn
cnu42.8-3-2-27.sbn
cvm42sccp.8-3-2-27.sbn
dsp42.8-3-2-27.sbn
jar42sccp.8-3-2-27.sbn
RTFRLYO022#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Fri 03-Sep-10 05:38 by prod_rel_team
ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
RTFRLYO022 uptime is 1 week, 4 days, 22 hours, 6 minutes
System returned to ROM by reload at 12:32:17 Paris Sat Jun 14 2014
System restarted at 12:33:54 Paris Sat Jun 14 2014
System image file is "flash:c2800nm-adventerprisek9-mz.124-24.T4.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco 2821 (revision 53.51) with 247808K/14336K bytes of memory.
Processor board ID FTX1206A2K0
2 Gigabit Ethernet interfaces
16 Serial interfaces
1 terminal line
1 Channelized/Clear E1/PRI port
1 Virtual Private Network (VPN) Module
4 Voice FXS interfaces
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
250368K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
RTFRLYO022#sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
ip source-address 10.220.3.40 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7914 S00105000300
load 7936 cmterm_7936.3-3-16-0
load 7961 SCCP41.8-3-3S
load 7962 SCCP42.8-3-3S
load ata ATA030203CSSP051201A
max-ephones 58
max-dn 192
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 16
conference software
privacy
no privacy-on-hold
# of hunt-group collect data: 2
hunt-group report delay 1 hours
Number of hunt-group configured: 2
hunt-group logout DND
max-redirect 10
voicemail 8888
cnf-file location: system:
cnf-file option: PER-PHONE
network-locale[0] FR   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] FR    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
moh music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 23 W. Europe Standard/Daylight Time
secondary-dialtone 0
url directories http://10.220.3.40/localdirectory
url services http://10.220.3.39/voiceview/common/login.do
url authentication http://10.220.3.39/voiceview/authentication/authenticate.do
transfer-pattern 0.T
keepalive 30 auxiliary 30
timeout interdigit 2
timeout busy 10
timeout ringing 120
timeout transfer-recall 30
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message WEG France
web admin system name admin secret 5 $1$FHVJ$9UWr1xWKmQHxPGLN30uSY/
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult dss
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

Three CMs or Two CMs and One SRST Reference

Noticing documentation on CUCM and phone registration stating that a phone can receive "either up to three CUCM servers or two CUCM and one SRST reference." (emphasis mine). Does this mean it is one OR the other; you can either have three CMs in your CM Group or you can have two CMs in a group and one SRST reference? We've normally configured three CMs in a CM Group AND an SRST reference. Suppose I could view a cnf file and look at it myself, but thought it would be good to ask the question here for future reference.
Thanks,
Ryan

That's 3 CUCM servers in the CUCM group + SRST reference.

Jabber 9.1 Registration To CUCM 8.6.2

Good evening,
I have a problem I am hoping someone can answer for me. I have a CUCM/ Unity Connection/ CUP platform which are all 8.6x
I have configured all the components and I am currently trying to get Jabber to work, I have 1 user who has 2 clients he wants to use. One client is is home Mac and the other his work Windows based laptop.
Jabber 8.6.4 on the Mac works 100% the client can call, access voicemail and use IM with no issues. The same user when he tries to login with his Windows based client gets IM and authenticates to Unity Connection OK but the client does not register with CUCM and therefore he cannot dial out and so all telephony functionality is unavailable. The options in the windows client only show Phone accounts for the voicemail server which all look OK.
It looks to me that the windows client is not getting the correct paramters from the jabber-xml file (infact I cant find one in the tftp server which is CUCM) or maybe I need to have 2 softphones detailed in CUCM, i.e one for each client (MAC & PC). I have all the CCMCIP and trunking etc working fine, along with the relevant AXL, LDAP and CTI users set up ok.
Anyone have an idea of where I may be going wrong ?
Thanks
S

Hi Jonathan
I have tried your suggestion but while the symptoms are slightly different I am still not able to get the Windows client to register with CUCM.
If I disable the softphone on the mac client then exit Jabber on the mac, then I open the Windows client initially the results are exactly the same. However if I then sign out of the windows client and back in I get the option on the bottom right of the client to choose the softphone source (i.e computer or deskphone) but then no matter which one I choose the client sits at the setting phone prompt and still does not register.
I guess one option for me may be to run a WIndows client on the home Mac using VMware fusion and use the same client, hopefully then the graceful softphone registration may work between devices running the same client?
Many thanks for your reply, very much appreciated.
Best
Steve

Problems with IP Phones registration to CUCME on SG200-50P

Problems with IP Phones registration to CUCME on SG200-50P
System setup:
- Router Cisco 2811 with IOS 12.4(24)T5 Advanced IP Services, CUCME 7.1, DHCP Server
   with HWIC-4ESW
- Switches:
   - old - SLM224P
   - new - SG200-50P (SLM2048PT), OS v1.3.2.02
- IP Phones 7911 and 7931, OS v8.4.2
One VLAN (for desktops and IP Phones) and one IP subnet, no voice VLAN.
Network diagram:
C2811---HWIC-4ESW---SWITCH---IPPhones
Problem description:
1. In the old setup with SLM224P everything works fine.
   Connected phones almost immediately (1-2 sec. after power up) get ip address, configuration and registers to CUCME.
2. When switch is changed to new SG200-50G:
   - ip phones get their ip address and tftp configuration very slowly - about 10-20 seconds
   - ip phones cant register to CUCME at all. On the router with SCCP debugging turned on there is no sing of registration attempt
   - after reconnecting the old SLM224P situation backs to normal
Things that have been checked or tried without success:
- ports speed and duplex auto, correct detection - although not tested with manual settings
- CDP/LLDP on/off
- smartport mode auto and most static settings, also with disabled smartport
- power cycle / reset
- spanning tree and port security settings
- solutions from that post - https://supportforums.cisco.com/thread/2232161
None of the above methods worked.
The only action that allowed ip phones to register was changing smartport role to static IPPhone + Desktop.
After that when phone was disconnected and then reconnected the problem exists again - no registration (IP Phone status DECEASED in CUCME). Same with power cycle/reset.
Please advice.
Thanks in advance.

1 - You have created the voice vlan?
Nope, flat network, one ip subnet (10 hosts and 10 phones)
2 - Have you set a phone on an untagged access port for the voice vlan to see if it works?
Yep, phones are connected to untagged access ports of the one and only vlan
3 - Have you tried to set the auto voice vlan on the switch so it dynamically assigns the role for ip phone + desktop?
Not sure about auto voice vlan setting, although there was no triggers to AVV - no static voice vlan, no CDP/VSDP advertisements of voice vlan.
We've tested static and auto smartport roles (independently of auto voice vlan feature) with successful auto-detection.
The switch was pretty much in default out-of-the-box config (beside management parameters).
4 - When rebooting the switch, you did ensure to save the start up to running config?
Yes, running to startup
5 - Have you manually set spanning tree PORT FAST for the phone ports?
No, we haven't tested that. But portfast should be set automatically for the desktop and ip phone smartport roles.

Cisco 9951 and cucme registration problem

Hi Everybody
I am trying to register a cisco 9951 phone to a cucme. The phone was previosly connected and registered to a cucm 9.1, now it must be registered in the cucme. The problem is that the status messages of the phone show that the phone has 9.3(2) firmware version and the cucme has 9.2(1) sip9951.9-2-2SR1-9.loads. It means that the phone has a higher version than the version in the router flash (cucme).
I tryed tod download a newer cucme file-set but the last version available in cisco.com is the 10.0 and it has the sip9951.9-2-2SR1-9.loads file which is still older than the version in the phone. So the phone doesnt register.
I follow step by step the instructions to configure and register ip sip phones to cucme. but I am stock.
here is the configuration:voice register global
mode cme
source-address X.X.6.54 port 5060
max-dn 10
max-pool 5
load 9951 sip9951.9-2-2SR1-9
timezone 42
tftp-path flash:
create profile sync 0001184550824421
camera
video
voice register dn 1
number 4002
name SIPPhone 2
voice register pool 1
id mac 501C.BFFC.DD85
type 9951
number 1 dn 1
username nico password 12345
description +571344002
camera
video
tftp-server flash:Phones/9951/dkern9951.100609R2-9-2-2SR1-9.sebn alias dkern9951.100609R2-9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/kern9951.9-2-2SR1-9.sebn alias kern9951.9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/rootfs9951.9-2-2SR1-9.sebn alias rootfs9951.9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/sboot9951.031610R1-9-2-2SR1-9.sebn alias sboot9951.031610R1-9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/sip9951.9-2-2SR1-9.loads alias sip9951.9-2-2SR1-9.loads
tftp-server flash:Phones/9951/skern9951.022809R2-9-2-2SR1-9.sebn alias skern9951.022809R2-9-2-2SR1-9.sebn
the status mesages on the phone say:
Upgrade rejected: HW compat failure. Must use 9.3(2) or later release on this phone
Error updating locale
It still shows:
File not found United_States/g4tones.xml
File not found SIP_English_United_States/ik-sip.jar
Those files tha the phone doesnt find are in the cucm 9.1. I tryed to put them in the flash and configured the tftp-server command and I also downloaded the 9.3(2) from the cucm and copied to the router flash, but it still has registrations problems.
I also tryed to reset the phone to the factory defaults but this sequence with # key and 123456789*0# doesnt aply to sip phones and the procedure of the following link still doesnt work:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_010100.html
Please help me with this issue.
Best regards

Hi Sayeed,
Can you please send accross SIP messages when phone is trying to register with CME ?
Thanks
Manish

EX90 / SX20 QoS and CUCM question

Hi,
Have a EX90 with TC5.1.2.289652 and a SX20 with TC5.1.3.292001 software.
We set the QoS to be 34 for video, 0 for data, and 46 for audio but on restart of device these 3 values get all set to 34.
CUCM is set to use AF41 (34) for video and Telepresence. Do these devices get this setting from CUCM and apply same value to all 3 settings or is there something else going on?
The CUCM version is 8.6.2. We'll be upgrading to 9.1 soon but just wanting to get this figured out.
On EX90 and SX20 web page, under Configuration -> Advanced configuration
Network 1 QoS Section
Audio, Video, Data all set to 34 on each restart, need to manually set audio to 46 and data to 0 on each restart.
Thanks,
Erick

We have the same issue with endpoints (EX90 and MX300) on TC6.3.0 software.
On TC endpoints, we configure QoS with these values:
Audio - 46
Data - 16
Signaling - 24
Video - 32
However they are override by Cisco UCM to the following:
Audio - 32
Data - 32
Signaling - 24
Video - 32
From what I read here and my own research this is likely due to this CUCM setting:
Cisco Unified CM Administration
System > Service Parameters > (Select Server) > Service - Cisco CallManager (Active).
Scroll down to Clusterwide Parameters (System - QOS)
DSCP for TelePresence Calls > CS4(precedence 4) DSCP (100000)
Unfortunately CUCM doesn't specify Audio, Data, and Video differently and appears to put them all under the DSCP for TelePresence Calls which explains the 32 value reappearing. I read a workaround is to turn off provisioning which does work however this breaks functionality with CTS-MAN and using Outlook to schedule meetings using CTMS resources.

SX20 CUCM registration rejected

Hello guys.
I have an issue with integration SX20 TC 7.1 with CUCM 9.0
CUCM registration rejected.
Provisioning CUCM checked.
There is error in application_log of SX20:
Sep 17 21:35:30.411 a8 appl[1583]: 7219.85 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XX:6970/CTLSEPe4c722676b41.tlv, state=ProvItemCTL (CTL requested)
Sep 17 21:35:30.433 a8 appl[1583]: 7219.87 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XXX:6970/ITLSEPe4c722676b41.tlv, state=ProvItemITL (ITL requested)
Sep 17 21:35:30.444 a8 appl[1583]: 7219.88 PROV I: [requestItem] Requesting http://XXX.XXX.XXX.XXX:6970/SEPe4c722676b41.cnf.xml.sgn, state=ProvItemConfig (config requested (either full or mini))
Sep 17 21:35:30.452 a8 appl[1583]: 7219.89 PROV ERROR: [handleFailedProvRequest] http req URL=http://XXX.XXX.XXX.XXX:6970/SEPe4c722676b41.cnf.xml.sgn req status=failed: HTTP code=404
On the SX20 I can see a message from troubleshooting tab:
ERROR: Provisioning Status
Provisioning failed: Provisioning is in an error state.
What can be a reason, any ideas?

Hello,
Do you read http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc6/administration_guide/administering_endpoints_running_tc6_on_ucm90.pdf ?
Last version: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc7/administration-guide/administering-endpoints-running-tc72-on-ucm1051.pdf
br Oleksandr

Softphone Registration Error - Jabber 9.2.5 with CUCM/CUPS 8.6

All,
I'm having trouble getting my softphone feature inside Jabber 9.2.5 to work with my CUCM/CUPS 8.6 deployment. I have the CCMIP profile setup and user associations in place. The show connection status indicates a status of Not Connected with an error of "Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact you system administrator for assistance. The CCMCIP address is correct.
Any ideas?
I verified the service is running in CUCM. The Jabber client appears to never have attempted to register to CUCM. Status of the endpoint in CUCM is unknown, unknown.
Thanks!
Jason

Sorry for the delay in getting back to you. You can determine what CUCM server "name" the server is trying to use by doing a TFTP GET of the device config file from a workstation with access to the TFTP server.
An example from a windows box is
tftp -i GET .cnf.xml
This will pull a copy of the device's config file to the pc. You can then open it with any text editor and look for the CUCM name. It is most likely the hostname of the subscriber in question. If you can't resolve the name by itself (no fqdn) then the reg will fail. At least it did in my case.
You can change the server name to IP by browsing to System > Server in CUCM. Change the device in question name to the correct IP.
Alternatively you could correct the name resolution issue.
HTH,
Jason

Cisco DX650 CUCM registration over VPN

Hi
i've installed a CUCM 9.1.2 cluster with Cisco 8945s, Cisco 9971s all running SIP Protocol. We have introduced the Cisco DX650 into the voice network, and all features are working normal on the Local LAN. We are now testing the DX650 for a remote worker. the Problem i'm seeing is that the DX650 will VPN into the network, email, Jabber, Calendar, Internet all work fine and is on the network via VPN. the one issue is that the DX650 will not register with Call Manager. we have allowed all the necessary ports through the firewall. i've tested with Cisco IP Communicator and it registers fine for the remote worker, but the DX650 will not register.
What can I do to troubleshoot this or see where it's getting hung up at? I want to see logs which shows the DX650 making an attempt or not.
Any ideas??

I am setting up my first Dx650 across the VPN and I am having the same problem. I used the exact same Anyconnect path and account I use for my iPhone Jabber instance but the DX will not register. If I move it into the PtoP VPN network, it registers just fine. But when on an open internet with Anyconnect, the phone won't register.
What do I look at?
Sent from Cisco Technical Support iPhone App

EX90 CUCM 9.0 registration

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