Exactly how do I go from 10.6.1 to Mountain Lion on an Apple replaced iMac hard drive please?

I am having the hard drive (from the recall) on my 2009 intel iMac in an hour in my home via Apple. I have 2 seperate backups on two different external drives. Both have Mountain Lion which I purchased when it came out. Apple specifies the tech will only put the install dvd that came with the iMac in 2009 which has 10.6.1. so will i have to update to 10.6.8 (can I even do this?) which is a Mountain Lion requirement and then firewire transfer from my backup drive? I'm looking (gratefully) for the exact steps. Thanks. dennis

The easiest way to accomplish this, assuming your hard drive is working and it's being replaced as a precaution, is to make a complete bootable clone of the internal hard drive to one of your external drives using a utility such as Carbon Copy Cloner or SuperDuper!. Then once the drive has been replaced, just boot your system from the clone and clone it back to the internal drive.
Regards.

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How do I restore my operating system from Snow Leopard back to Mountain Lion on line after erasing my hard drive?

I had to erase my hard drive. I loaded Snow Leopard with the disk I got with my computer, but I purchased Mountain Lion several months ago and don't have support any longer. How do I get back to the Mountain Lion operating system, on line?

Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
You must perform the last step - updating to 10.6.8. Until then you have no access to the App Store. When you can sign into the App Store using the same Apple ID with which your purchased Mountain Lion, click on the Purchases icon in the toolbar. Locate your Mountain Lion purchase line then click on the Install button on the right to re-download.

How do I retrieve my purchased songs and playlists from my iTunes account? I have just had to replace my hard drive and have lost pretty much everything!

How do I retrieve my purchased songs and playlists from my iTunes account? I have just had to replace my hard drive and have lost pretty much everything!

You can redownload your iTunes store purchases, but you'll need a backup to recover the playlists.

My hard drive was replaced last week. The geek squad from Best Buy backed up all my information prior to replacing the hard drive. they reinstalled everything on the new hard drive including iTunes. When I opened I tunes, my playlists were missing

My hard drive was replaced last week on my macbook pro. The geek squad from Best Buy backed up all my information prior to replacing the hard drive. They reinstalled everything on the new hard drive including iTunes. When I opened I tunes, i had some but not all my songs listed. All my playlists and purchases were missing. I attempted to sync my iPod so my playlist and information would be reinstalled but iTunes does not recognize the iPod to allow it to sync.

Hello Boylen33,
I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead.
I assure you every single post on the forum from our customers is of utmost importance to us, and we are always happy to help in anyway we can. As per the terms and conditions of your Geek Squad Protection plan, you should receive one battery per the life of the plan, and you can order it simply by calling our Partstore. As I mentioned previously, this is something the Geek Squad agent should have explained to you, or as the mobile specialist did, call them for you, and I'm truly sorry this wasn't handled in that manner causing you to waste a lot of time at the store. Using the e-mail you registered on the forum, I was able to locate the service order, and I will be documenting your experience for further training opportunities.
Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

My mac mini hard drive is failing. I am no longer under warranty. Do you know how much it cost to have Apple replace the hard drive? or How I can replace it myself?

MY mac mini hard drive is failing. I am no longer under warranty. Do you know how much it cost to have Apple replace the hard drive? or How I can replace it myself?

You can do it yourself. I did on my 2009 Mini
http://www.ifixit.com/Device/Mac_Mini
Also, this place sells HSDs and has install videos.
http://eshop.macsales.com/installvideos/

Apple replaced my hard drive (macbook pro 2011). Now I am unable to buy/download ilife from the apple store "on this computer". Any ideas as to why?

Apple replaced my hard drive (macbook pro 2011). Now I am unable to buy/download ilife from the apple store "on this computer". Any ideas as to why?
Thanks for your help in advance!

If the computer shipped with Snow Leopard then you would have received an install DVD for iLife with the computer.

HT1338 How do I upgrade from 10.5.8 to Mountain Lion?

How do I upgrade from my iMac 8,1 from 10.5.8 to Mountain Lion, the current release?

Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from their stores, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $20 for a single user, or $30 for a family pack that covers up to 5 Macs. You can also purchase the code to use to download Lion from the same number (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
If you are outside the US call your national Apple Helpline:
http://support.apple.com/kb/HE57
If you're in the UK, use this number: 0871 508 4400
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
To use iCloud you have to upgrade all the way to Mountain Lion:
http://support.apple.com/kb/HT4759

How do I Get my library back on I tunes? I had to replace my hard drive.

I had to replace the hard drive of my macbook. Now when I open itunes, it is completely empty! is there anyway to get my music back or atleast the music I purchased from itunes? I can access my account it shows record of my purchases, but my library is completely empty.

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back.

HT1444 have os x 10.5.8 how to i get from there to the new mountain lion

have os x 10.5.8 how do i get from there to new mountain lion

Check your system capabilities.
SL just needs an Intel processor and 1 GB RAM.
Lion only needs Core2Duo processor ans 2 GB RAM.
These are ML requirements: http://www.apple.com/osx/specs/

How do i upgrade from 10.5.8 to mountain lion?

I have a 2009 macbook pro and I want to pgrade OSX to Mountain Lion.
When I look on the website it says I need to download it from the Mac App Store, but I don't have this application on my 10.5.6 installation.
How can I do an intermediate update to 10.6.x?

The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...
Next... Check your Mac can run Mountain Lion...
Upgrade to Mountain Lion
With Regard to ML... Check here for compatibility of 3rd party Software you may be using...
http://roaringapps.com/apps:table
You should also consider more RAM... Get the Maximum you can for your Mac...
It is important to get the Correct and Matching RAM
See Here > OWC RAM > http://www.macsales.com

Replacement iMac hard drive not an option for "restore from backup"

Got my iMac back from Apple today with a new hard drive following a hardware failure. Unfortunately, I cannot restore from Time Machine as the internal drive is not listed as a choice for "Destination". My Firewire drives are visible but the internal drive is not. It wasn't visible at the initial attempt to restore when the drive was under factor fresh OS installation, it wasn't visible after partitioning the drive, and it wasn't visible after repartioning into a single partition. Any advice or ideas/explanations?

In your "Applications" -> "Utilities" folder you'll find a utility named "Migration Assistant".
Migration Assistant was originally created for Mac owners who buy a new Mac and want to migrate all their data over to the new machine. But it turns out this is exactly what you do when you do a full restore from a Time Machine backup to a new/empty disk.
As a result, Migration Assistant was updated since they came out with Time Machine so that one of the options is "From a Time Machine Backup or other disk".
Choose that option and it should let you do your backup (it'll ask you what you want to restore... user accounts & folders, apps, etc.) You probably just want to have it restore everything.
When you get a new disk you really don't want to run Time Machine interactively to pick the restore. The interactive mode was really designed to help you search for subsets of files to restore (when you're missing just one or two things). You'll be missing a LOT if you try to do a restore that way.
There are some caveats... since you probably already created a user account without doing a restore first, you probably already created an account with the same name that you had before. Migration Assistant wont let you do a full restore overwriting an existing account. You can get around this by creating a temporary account (and flag it as an 'administrative' account), then delete all other accounts on the fresh hard drive. Now when you do the Migration you will have no conflicting accounts and all will go as expected. You can then delete the temporary admin account when you're done.
Time Machine should figure out that the backup does belong to your current machine BUT that the disk being backed up is NOT the original disk. This will cause it to not trust that it can tell what data has changed since the last backup and forces something called a "deep traversal". A deep traversal means it will do a comparison of every file in the backup with the corresponding file on computer to determine if it's the same -- and this takes about as long as an original Time Machine backup (as if you deleted the whole thing and started a new backup) except you wont lose your backup history. Expect the first backup to take many hours to complete. After that initial "deep traversal" you'll get normal backup performance on all subsequent backups.

HT4718 How can i reinstall OS X Mountain Lion on my computer after my hard drive failed and i had a new one installed?

I paid for Mountain Lion about 2 months ago and my Hard drive just crashed. Is there a way i can reinstall Mountain lion without having to pay again?

What OS did it ship with? If it was Lion, then you can use Internet Recovery to install on the new drive. IR will install the original shipping OS. You can then log into the App store and upgrade to Mountain Lion.
If it came with Snow Leopard, you will need to install Snow Leopard from your install DVD, then upgrade to Mountain Lion.

Apple replaced my hard drive now the Volume shows as offline. How do I restore it?

After Apple did a hard disk replacement under warranty the volume that contains all of my images shows as offline when I use the reconnect feature. How do I get the volume to show as on line so I do not have to manually reconnect several thousands of images? How do I reconnect all of the images?

The volume in question is your MacontoshHD, I take it? So it is online, since your system is running. Aperture does not recognize it as online, for it is looking for your old MacintoshHD with a different device ID, that will never again be online.
You should still be able to reconnect all of your offline images at once, when you select all at once in the Browser, before going to the "Locate Referenced Files" window.
In the "Locate Referenced Files" dialog uncheck the option "Show only files not found". Then you should be able to see all missing files like this:
In the lower part of the window navigate to the corresponding original file and select. Now you should see the "Reconnect all" button. Press it. Usually this reconnects all images at once.
Good Luck.
Léonie

My itunes was lost when I replaced my hard drive can I transfer from my iphone?, my itunes was lost when I replaced my hard drive can I transfer from my iphone?

when my hard drive died I lost my itunes. Can I transer all my content from my iphone onto the new itunes I have installed?

It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.
The iphone is not a backup device. The music sync is one way - computer to iphone. The only exception is itunes purchases: File>Transfer Purchases

How can I get my music from my Itunes library after I replaced my hard drive?

How can I get my music from my Itunes library (purchased and downloaded (CD)) after I replaced my hard drive? Same account name. My other computer see's old and new music. Can purchace new songs. They show up by themselves. Can connect IPOD and old songs show up. Seem's like they are defined as different accounts.

They will only be where you put them.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.

Exactly how do I go from 10.6.1 to Mountain Lion on an Apple replaced iMac hard drive please?

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