Excahgne 2013 outlook 2010 don't update folders from exchange server, from owa send and receive is ok

I have exchange 2013 server, with database for each department last week we have power problem, servers down
after servers goes on line, i have database with dirty shutdown, cant mount it, then i do eseutil/p, then i mount it, then all users access there mails from outlook 2010 they can send and receive, except one user cant receive new mail to outlook but he can
send mails from outlook (in outlook the folder last update 22april), from owa he receive anew mails and can send,
i try to delete outlook profile and create it again i get folder has not yet been updated
i try to repair exchange database again, but the same problem
i try to move it to another database or another server but move fail
if i use outlook online (remove use cached mode) its receive new mails.
Any help?
Thanks

Hi,
What’s the user impact? If the issue only occur on specific users, I suggest we firstly take the troubleshooting from the client side.
If the issue occurs to all the users, it’s seems the Outlook sync issue with the CAS server, not like a database issue. Do you configure the NLB for the CAS server?
Thanks,
Simon Wu
TechNet Community Support

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Hi gptsbiz,
According to your description, I want to double confirm some points, please help to collect answers for following questions:
1. All account or some special account experience this issue?
2. What methods is used for outlook connection, IMAP or Outlook Anywhere?
3. How about the OWA?
Please make sure that the services related to Microsoft Exchange are running properly, especially the Microsoft Exchange Address Book and Microsoft Exchange RPC Client Access service.
Additional, please try to use Test-OutlookConnectivity and Test-OutlookWebServices to test end-to-end Microsoft Outlook client connectivity, availability service and etc. More details for this command, please refer to:
http://technet.microsoft.com/en-us/library/dd638082(v=exchg.141).aspx
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Hello,
I have issue when sending email to some addresses. Server respond with:
Remote Server returned '550 5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside an SMTP address (IMCEAINVALID-)'
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Hi Tomas,
Does this issue occur in OWA? How is the impact, only one user or all users?
Please try to run Outlook under safe mode to avoid add-ins and AVs.
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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Hi everyone,
Our office has just moved to using Office 365 business edition where we are sending and receiving emails via Microsoft Online Exchange.
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As far as I know, for the sync issue in the on-premise Exchange server environment, we can check if we have selected the option ”send immediately when connected”:
Outlook 2013: file>options>advanced> send and receive> send immediately when connected
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We have migrate Exchange Server 2010 to Exchange Server 2013. When I turned off my Exchange Server 2010, Outlook is not able to connect through Exchange 2013. It's prompting for user name and password again and again and nothing would happen
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Run these commands and post the update.
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I am receiving the below security alert when launching a domain joined Outlook 2010 client;
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Hi,
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i have installed exchange server 2013 on separate servers, I deployed the Mailbox role on the first server, and the CAS role on the second server.
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>>>
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<<<
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Hello,
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www.codetwo.com
If this post helps resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others
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Excahgne 2013 outlook 2010 don't update folders from exchange server, from owa send and receive is ok

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