Exceeded Serial Number Entry-orde​ring Recovery Disc

Ordering recovery disc for Pavilion dv7-1245dx. I am in the USA so checked that. Entered the serial number on the order form. Came back incorrect number. Tried again and same error. Tried the letter"O" instead of zero/nil - same error. Then, since the number began with CND I guessed it might be a Candian product. Checked Canada on previous page and re-entered the serial number. This time it said I had exceed the allowed attempts to enter a serial number. The link shown for support was a 404 dead-end. Any suggestions?
Thanks
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Hi,
Check you have the correct Serial No. by checking the entry in the bios.  To do this, shut down the notebook.  Tap away at f10 as you press the power button to enter the Bios Menu - on the initial page you should see several details relating to your notebook such as Model No. Product No. and also your Serial No.
If you still have problems with the link ( I usually do ), try calling HP directly - the relevant telephone number can be found on the links below.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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