Excel 2010 cannot open ~xlsx file from WD ShareSpace

Excel fails to open an ~xlsx file from the Western Digital NAS. It shows downloading .... than fails cannot open file.
The file was previously fine and if it is copied the copy opens easily. If the copy is renamed I can use Excel's recent files option to open it. The old file cannot be opened even if renamed.
I can typically use the file for a day or so, then it becomes unusable. It cannot be opened from another Windows 7 machine either but again a copy is accessible.
The files are small typically 100Kb, password protected
Windows and Office are up to date on both machines
The problem is becoming more frequent with no apparent cause
I have tried opening from explorer, the recently used files list in Excel, and file ... open
I have tried using mapped drive, UNC name, IP address
The network location is recorded as trusted
Although there is the potential to share the file it has not been opened by other users in between working and entering the state where it cannot be used.
When a file is unusable in Excel right clicking in explorer takes a long time to offer the normal context menu. However if the file is selected then copy/paste is quick and unaffected.
Please can anyone help me fix this annoying issue.

Hi,
According to your description, I have some questions.
Would you share us the whole error message when opening the special Excel file?
Did the copy file work well in the NAS?
Did you move the special Excel file to another NAS folder to test?
Did the special Excel file works well in the local disk (Download it)?
Then, I suppose that the file may be used by other program\handle\process in the background during opening process. Please try to use the tool named
Handle (It is a utility that displays information about open handles for any process in the system. You can use it to see the programs that have a file open, or to see the
object types and names of all the handles of a program.) to check.
Steps:
Copy handle.exe to C:\Windows\system32 folder.
Run cmd.exe as administrator
Type handle -a C: /Test/test in command prompt, then it will list all handles and processes accessing this folder.
4. It shows that cmd.exe is accessing c:\Test\test. Then, we can use
handle –c command to close the handles, along with
the handle ID, and the process ID, and the "-y" switch to confirm the delete.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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