Excel 2010 Dialog Boxes Hidden behind Application causing application freezing

Recently upgraded to Office 2010 (32bit) /Windows 7. Have hundreds of users that we support and so far most have upgraded. Noticed with some users though - not all - just a small percentage, when they click SaveAs in Excel 2010, the application
freezes. On closer scrutiny we realized what was happening was the SaveAs dialog box was BEHIND the main Excel window. The only way to restore it is to click on the tab from the Taskbar or minimize all the windows to FIND the SaveAs Dialog box.
Understandably this is causing these users stress and inconvenience. It is very unproductive and a nuisance to say the least. The only other variable here is that all these users have multiple monitors, usually 2-4. But for some, this happens
in their main monitor and/or the monitor that Excel is opened in and which has the focus. Even more strange is that this does not occur to everyone, just a handful of users so far who have reported the issue. We have also noted it happens
with other dialog boxes as well, not just the SaveAs so it seems generic in that sense.
The other item with this issue is that it's not persistent. Users have reported it's sporadic and comes and goes.
Is this a bug?
Any feedback greatly appreciated.

On Wed, 14 Dec 2011 20:51:03 +0000, Nootrino wrote:
>
>
>Recently upgraded to Office 2010 (32bit) /Windows 7. Have hundreds of users that we support and so far most have upgraded. Noticed with some users though - not all - just a small percentage, when they click SaveAs in Excel 2010, the application
freezes. On closer scrutiny we realized what was happening was the SaveAs dialog box was BEHIND the main Excel window. The only way to restore it is to click on the tab from the Taskbar or minimize all the windows to FIND the SaveAs Dialog box.
Understandably this is causing these users stress and inconvenience. It is very unproductive and a nuisance to say the least. The only other variable here is that all these users have multiple monitors, usually 2-4. But for some, this happens
in their main monitor and/or the monitor that Excel is opened in and which has the focus. Even more strange is that this does not occur to everyone, just a handful of users so far who have reported the issue. We have also noted it happens with
other
>dialog boxes as well, not just the SaveAs so it seems generic in that sense.
>
>The other item with this issue is that it's not persistent. Users have reported it's sporadic and comes and goes.
>
>Is this a bug?
>
>Any feedback greatly appreciated.
A search using Google reveals that this may be a problem with W7, and was first reported during beta testing!
http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/0bbefdc5-7f20-4b9f-8b24-1be76d6b7996
and for a possible fix, but with some serious caveats:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/7f4543cf-874d-4a39-bea5-34a824e4c0ce/
Ron

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On Wed, 14 Dec 2011 20:51:03 +0000, Nootrino wrote:
>
>
>Recently upgraded to Office 2010 (32bit) /Windows 7. Have hundreds of users that we support and so far most have upgraded. Noticed with some users though - not all - just a small percentage, when they click SaveAs in Excel 2010, the application
freezes. On closer scrutiny we realized what was happening was the SaveAs dialog box was BEHIND the main Excel window. The only way to restore it is to click on the tab from the Taskbar or minimize all the windows to FIND the SaveAs Dialog box.
Understandably this is causing these users stress and inconvenience. It is very unproductive and a nuisance to say the least. The only other variable here is that all these users have multiple monitors, usually 2-4. But for some, this happens
in their main monitor and/or the monitor that Excel is opened in and which has the focus. Even more strange is that this does not occur to everyone, just a handful of users so far who have reported the issue. We have also noted it happens with
other
>dialog boxes as well, not just the SaveAs so it seems generic in that sense.
>
>The other item with this issue is that it's not persistent. Users have reported it's sporadic and comes and goes.
>
>Is this a bug?
>
>Any feedback greatly appreciated.
A search using Google reveals that this may be a problem with W7, and was first reported during beta testing!
http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/0bbefdc5-7f20-4b9f-8b24-1be76d6b7996
and for a possible fix, but with some serious caveats:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/7f4543cf-874d-4a39-bea5-34a824e4c0ce/
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