Excel 2013 Constantly Crashes: Event 1000, Application Error 'Exception Code: 0xc0000005 Fault offset: 0x00ac6660

Question

Hello Microsoft Gurus!
One of the employees in my office is constantly having problems with Excel 2013 crashing while doing work. We even made him use the safe mode version of excel, but he still was getting crashes. I'll try to provide as much information as I can, and if there's
anything I need to do on my end, please let me know. 
This is the message that pops up when his computer crashes:
"Do you want to send more information about the problem? Additonal details about what went wrong can help Microsoft create a solution"
Files that help describe the problem:
  C:\Users\user\AppData\Local\Temp\29422974.cvr
  C:\Users\user\AppData\Local\Temp\CVRFA9B.tmp.cvr
  C:\Users\user\AppData\Local\Temp\WERF771.tmp.WERInternalMetadata.xml
  C:\Users\user\AppData\Local\Temp\WERCA7.tmp.appcompat.txt
  C:\Users\user\AppData\Local\Temp\WERCF6.tmp.mdmp
Upon looking at the Windows App Error Logs, this is what shows up.
Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Exception code: 0xc0000005
Fault offset: 0x00ac6660
Faulting process id: 0x21d4
Faulting application start time: 0x01d06c01fa2c79fe
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: cb0a8ef3-d7f9-11e4-a4d2-80000b62e6e7
Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
User: N/A
Taks Category (100)
What additional information is needed to decipher what is causing this to break? I have already tried suggestions from other technet articles (disabling hardware acceleration, using only 2013 files, safe mode excel, repairing office 2013, uninstalling/reinstalling
office 2013, etc.). I even tried using Procmon to try to find what 'function' was causing excel to crash but it was way beyond my expertise level. Can someone please advise what to do?
Also (not sure if this is related or not) Excel opens up 'blank' when he opens any type of model (.xls, .xlsx) that no other user is experiencing (exactly same computer model, same install, etc.). All the toolbars are there, but no data can be seen. Only when
he double clicks the top to shrink/maximize the excel window does the data appear.  
Thanks!
btw, this verification thing is pretty stupid, i now have to manually type in the messages instead of just putting a picture. ugh.

Answer 1

Hi Bob,
As I said, with your event log messages the faulting module is EXCEL.EXE, I can get less useful information about your constantly crashes problem. Thus, I need you to collecting the app crash dump file.This articles teach you how to collect app crash dump
file:
http://blogs.technet.com/b/askperf/archive/2007/06/15/capturing-application-crash-dumps.aspx
https://support.microsoft.com/en-us/kb/927069/en-us
Enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing
it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
  00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open Excel to
repro the issue. If crash issue appeared, please find the crashdump file under c:\.
You can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Regard,