Excel 2013 crashes when trying to open existing worksheets from previous versions of Excel

Hello
I have windows 8 and Excel 2013 on my system. I need to access previously created worksheets (in older versions of Excel), however, when I attempt to open them the Excel crashes.
The is not what I expected from getting the latest version. I telephoned Microsoft who advised that there was a compatabilty problem with no work around at this stage.
I found that the only way round it was to use an (download free) alternative non-Microsoft program
http://www.openoffice.org/ and copy into the 2013 Excel as a new worksheet. A little disappointing after purchasing the Excel .
Have I got this wrong or is there a Microsoft solution to this issue???

Hi,
Try the following steps:
Open Excel 2013, and go to
File –> Options –> Trust Center.
Under
Trust Center settings, select Protected View and
uncheck all options under it.
Restart the Excel 2013 to check the issue.
Jaynet Zhang
TechNet Community Support

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Excel 2013 crashes when trying to open existing worksheets from previous versions of Excel

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