Excel 2013 freezes,hangs

Hi,
One of our Accounts team member's Excel freezes,hangs ( freezes suddenly when he is in middle of something) and has to close excel and reopen it. Cursor moves but few areas of the excel freezes and cannot click anything on the excel sheet.
Did anyone face this type of issue. Please suggest.
Is there a way to put performance counters on excel and see what is going on ?
Thanks

I am having the same problem:
let me share my answers to your questions:
Where did the member use the Excel file? Local disk, SharePoint, File server, or network shared disk?
LOCAL DISK
Does the issue occur in the special file or every file?
NO HAPPENS IN ANY FILE, EVEN A BLANK NEW FILE
Which Office version is the file created? Excel 2013 or early? If it is XLS format, please try to convert to XLSX to test.
NOT APPLICABLE. BOTH.
Does the file have some macros?
NO
Does the issue occur recently? If it is, have you installed some programs or update before you encountered it?
THE NEW 2013 EXCEL IS NEW AND NEVER WORKED WELL
Do you get some error message when Excel crashed?
NO. IT FREEZES FOR A MINUTE. THE NAME OF THE FILE BLINKS AT THE TOP AND THAN I GET ACESS TO THE FILE AGAIN. IF I NAVIGATE WITHOUT THE MOUSE NO ERROR OCOUR

Similar Messages

Excel 2013 hangs while trying to open a file from network share

Hi,
I am having issue opening excel file from a network share. it happens randomly, the file opens and hangs abruptly. Nothing happens after that ( we can only move the cursor), if we click on the excel sheet we get a beep sound. after i kill the excel process
and open it again ,it works fine.
Where did the member use the Excel file? Local disk, SharePoint, File server, or network shared disk?
       Network shared file and sometime locally
Does the issue occur in the special file or every file?
      it happens randomly and the whole excel freezes. i have to kill the excel session.
Which Office version is the file created? Excel 2013 or early? If it is XLS format, please try to convert to XLSX to test.
   Network file server has office 2010 and the user is trying to open it in excel 2013
Does the file have some macros?
Yes, they have macros in some files
Does the issue occur recently? If it is, have you installed some programs or update before you encountered it?
       it happened before too.
Do you get some error message when Excel crashed?
Yeah. Attaching the error message from event viewer. We get file corrupt errors and below too.
Please suggest

Hi Suren424,
Since your first image showed that "To see if more information about the problem is available, check the problem history in the Action Center control panel." Please go to this path (Control Panel\All Control Panel Items\Action Center\Problem Reports)
to check the detailed information, and you might upload the screenshot or info here.
Then, please try the following methods and check if they are helpful:
1. File --> Options --> Advanced --> uncheck "Ignore other applications that use Dynamic Data Exchange (DDE)"
2. Turn off "Protected View" --> (File –-> Options –-> Trust Center --> Protected View --> Uncheck all options
3. I notice that >>Network file server has office 2010 and the user is trying to open it in excel 2013 <<, it also might be caused by the Microsoft Office File Validation for Office 2010, please try to change setting in server with
the link:
http://support.microsoft.com/kb/2501584
If you have any update , please feel free let us know.
Regards,
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

Excel 2013 Hangs When Sharing Document as Attachment

When i have any Excel 2013 document open and click on File, Share, Email, Send as Attachment. A blank email opens with the Document attached, if i save the email as
a draft Excel will hang/freeze even if when i send off the draft. <o:p></o:p>
I am aware of the hotifx https://support.microsoft.com/kb/2817349 this has been installed and doesnt make any difference. I have tired repairing
Microsoft Office and rebooting but doesnt make a difference. Microsft Office 2013 pro is running on Windows 2008 r2 terminal server.
Event Log Created:
The program EXCEL.EXE version 15.0.4420.1017 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 23c0
Start Time: 01cfeca45978e7ca
Termination Time: 0
Application Path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Report Id: b876f500-5897-11e4-b87d-005056943393
Has anyone had this issue or know if there is a fix?

Hi,
In regarding of the issue, it might be caused by some reasons:
Firstly, the Outlook and Excel add-ins might cause this issue, please try to disable them to test first. Similar issue:
Secondly, this issue also might be caused by "Mapi32.dll", please rename Mapi32.dll (found in C:\Windows\system32) to Mapi32.old and then run
FIXMAPI.exe .
Thirdly, check the properties for your outlook shortcut. Under the compatability tab uncheck "run as administrator".
If this issue still exists, please try to collect the app crash dump file to do further troubleshooting:
Enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing
it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open excel
to repro the issue. If crash issue appeared, please find the crashdump file under c:\.
To further help you, please upload this file into Skydrive and shared the link here.
Also, you can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Regards,
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

Excel 2013 hangs on opening a file on network

Hello,
I have a user that is having problems opening some Excel files(.xlsx) from a specific folder on the network. I can open them fine with Excel 2013 and others can as well, even at the user's location which is off-site from the main building. These files are
about 2.5 to 3.5Mb in size. I could open a 62Kb file on the persons computer but the larger files Excel just sits there with the spinning cursor and the program window 'blinks', kind of like when you make it the active window then click somewhere else then
back. I can go up one level then into a different folder and have no issues opening Excel files there. I've tried opening through Safe Mode but it has the same behavior, performed a repair on Office as well as an Open and Repair on the file, made sure it was
a trusted location and disabled hardware acceleration. Nothing is working. What else can I try to troubleshoot this issue?
On a side note and I'm not sure if this is helpful but when they tried opening the file, I never saw the temp file created like I do when you open any Office document.

I tried both and at first the xlsb file was hanging but I logged off to try other things under my account then logged back on again and it opened though pretty slow. I tried from my account as well and it is very slow but does eventually open. Under the
users account I copied the file to her desktop and it opens with no problem. The permissions are the same on all similar level folders yet the user can open Excel files from them with no problem and even larger than the problem files.
Edit: My mistake, the green progress bar happens on other folders as well. Talking with one of the senior IT who installed the system, this user is the last person of a chain from microwave>switch and fiber link>another switch and fiber link so just
may be a physical issue though from my experience the one folder 'seems' to have the most trouble in opening the Excel files.
Also tried disconnecting the network drive then reclogging to let the scripts recreate it. No luck with that approach either.

Excel 2013 hangs when previewing xls file made by Reporting Server 2008

Hi all.
I have a unusual error in excel 2013. We have a homepage that delivers statics to our users and there you can choose to export the webpage to a xls file via SQL ReportingServer 2008. The thing is when I open this exported file in Excel and hit the print
button, excel crashes. It seems to crash during the preview of the document. If I make a document by hand that has exactly the same format as the exported document, excel will preview and print it.
I have tried to change default printer and printer drivers but no success. Office 2013 is also up to date.
If I save the document from SRSS and try to print it from another computer with Excel 2013 installed, it crashes Excel.
Any suggestions?

Hi,
Did you use another Excel file to preview or print? Did the Excel crash again?
I recommend we export a different webpage to a XLSX, then we test it again.
I notice that you try to print the document from another compute and also crashed Excel.
Following this, I suppose that there were some underidentified characters in the file.
After that, I suggest we save as the file to PDF to test.
Regards,
George Zhao
TechNet Community Support
I have tried printing another excelfile without problems. Infact I can make a replica manually of the report and print it without problem. I can't narrow it down to either a RS fault or Excel fault cause the logfiles don't say much. If I export the report
to a PDF it prints fine, but my users will complain about lack of editing :-)
If I save the xls file to xlsx and tries to print it also hangs in print preview.
An interesting thing is when i export the file to PDF/XPS (PDF in this case) it also hangs Excel...
How do I look for underidentified
characters in the file? I don't see anything in the spreadsheet.

Excel 2013 hangs during startup--Excel 2013 starts in safe mode.

All Com's disabled. Word, Powerpoint, and Publisher 2013 open normally.
Excel 2010 starts normally.

Hi,
Since you said that Excel 2013 can start normally in safe mode, then this issue seems to be caused by some add-in. Disable the add-ins to check the issue.
http://office.microsoft.com/en-us/excel-help/work-with-office-safe-modes-HP010354300.aspx
Jaynet Zhang
TechNet Community Support

Excel 2010 Freezes while saving and computing when large files are opened.

Hi
The issue with with MS Office Excel 2010, where in if i open big files like greater than 40 or 50 mb file while saving or computing it takes lot of time
like say 10 to 15 seconds and some times more also.
This file i am referring is having around 5,000 row data and with around 15 sheets and has formula's and functions built into it.
As and when i try to delete or update one of the same the status bar show processing message and starts processing from 0 to 100% this takes
lot of time and during i feel my excel is frozen or system hanged kind of situation.
The query is what is the limitation of file size which can be opened in Excel 2010 where i can work with the same without any freeze or hanging.
need the same for Excel 2007 and 2013 versions also.
Note : other office products like work, power point works fine without any issue.

Hi,
I didn't find the exact size of the limitation of size for Excel 2010, but as for Excel 2013, I can tell you this:
32-bit environment is subject to 2 gigabytes (GB) of virtual address space, shared by Excel, the workbook, and add-ins that run in the same process. A data model’s share of the address space might run up to 500 – 700 megabytes (MB), but could be less if
other data models and add-ins are loaded.
64-bit environment imposes no hard limits on file size. Workbook size is limited only by available memory and system resources.
I think the articles below will be very helpful to you:
Excel specifications and limits
For 2007:http://office.microsoft.com/en-001/excel-help/excel-specifications-and-limits-HP010073849.aspx?CTT=1
For 2010:http://office.microsoft.com/en-001/excel-help/excel-specifications-and-limits-HP010342495.aspx?CTT=1
For 2013:http://office.microsoft.com/en-001/excel-help/excel-specifications-and-limits-HA103980614.aspx?CTT=1
Anyway, many factors may cause the freeze, such as hardware and add-ins, you may try starting Excel in Safe Mode to determine if it's add-ins related:
Press Win + R and type “excel /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Regards,
Melon Chen
TechNet Community Support

Excel 2013 and Random Excessive Processor Utilization

Every now and then (about once per day), my Excel 2013 will randomly seize one of my 8 threads and max it out. My PC is quad-core and hyper-threaded, so it shows up in task manager as 8 cores. When Excel seizes, its UI still seems to function
properly... I can input data and format cells, etc. But even when my machine should be idle, I'll notice that my laptop fan is running at the maximum. When this happens, a quick look at task manager shows me that "excel.exe *32" is consuming
13% of my processor utilization (100% divided by 8).
If I close Excel, the process typically will quit, but every now and then I must forcibly end the process even after Excel has appeared to close (the UI almost always closes fine, but sometimes even after the UI has closed the fan still runs high and there
is still an excel.exe *32 process hanging out in my task list, consuming exactly 13% of the CPU until I end the process).
I notice this more often when editing network files via VPN, but every now and then it will happen with local files, too.
Perhaps this is an issue with multi-cores and memory locks? I'm tempted to permanently set the processor affinity for excel.exe to see if this alleviates the issue...
Do you have any suggestions?

Seems that Excel crash issue only happen for a single user in your site, and you've tried some of troubleshoot steps already. Please continue to perform the following method which mention in the
KB2758592 o narrow down the issue:
Method 1: Verify/install the latest updates
Method 4: Check whether your antivirus software is up to date or is conflicting with Excel
Method 7: Test by using a new local or network profile
Method 9: Repair or reinstall your Office program
Tony Chen
TechNet Community Support

Passworded Excel 97-2003 file will not open in excel 2013

I can not open a file that I have saved as a passworded 97-2003 excel file using excel 2013. When opening the file, it will ask for the password, I put in the password in, and excel freezes and then has to clkose because it will not open the file.
The file is NOT corrupt and will open on my computer with Office2007. I can actually create a passworded file with excel 2013 but save it as a 97-2003 version, but when I try to open that file it will not open either?
Please explain to me how I am suppose to get the information off my 97-2003 file on this excel 2013 version??????
AGAIN the file is not corrupt and I don't want to open my file with my 2007 version machine, I want this passworded 97-2003 file to open with my excel 2013 machine!!!!!!!
Please send me a fix to this, and I've check the forum. None of the work around options work. NONE, I've checked them all.
This only appears to be a problem with a passworded 97-2003 file. If it's not passworded it opens.

Hi,
I have not been able to reproduce as I am able to open password protected .XLS Binary Format Files with Excel 2013. Can you provide more information?
Also, I don't believe this is a SharePoint Question?
-Ivan
-Ivan

Excel 2013 isssue

I am putting some HTML content in Session through ob_content () and Jquery.post and then i am writing this content to a xls
file. The below is the code :
$myFile = $FileName.".xls";
$Path=$myFile;
$fh = fopen($Path, 'w') or die("can't open file");
$stringData = $_SESSION['MyContent'];
fwrite($fh, $stringData);
fclose($fh);
header('Content-dis filename='.$Path);
header('Content-type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet');
readfile($Path);
unlink($Path);
I am creating the xls file and then dumping content on it through the above code , forcing download through header and then unlinking
it.
It was working on all in all versions of excel upto 2007 but now the customer has installed office 2013 and there when they open
the same file , the excel hangs for few seconds and then opens. It is still acceptable when they have few records such as reports for 1 to 2 days as it hangs for few seconds only but the time increases when there is more data. A month's report which has around
3000 to 4000 records takes at least 5 mins to open and during this time the excel becomes unresponsive.
Can anyone advise what can be done.

Hi Shehzad,
Some of excel 2013's features may different with excel 2007,so your code which works fine before might not be completely
applicable to excel 2013, however, I'm not quiet familiar with jQuery, so I would suggest you post your question to a developer forum(e.g. ASP.NET forum) to get better support. We appreciate your understanding.
Best Regards,
Wind Zhang

LabVIEW 6.1 Freeze / Hang – Related to User Interaction / Potentially File I/O

Hi Everyone
As you can see by the title, we are using an archaic version of LabVIEW. This will not change, as the system has been running since 6.1 was new, and it is our philosophy not to touch a running system.
The thing is that it isn’t a running system anymore. Or should I say it’s never been perfect, only that we didn’t notice. Anyhow… Here comes what this is about:
We use LV in a jet engine test environment. Now, a normal engine test would take something like an hour or maybe a maximum of two, depending on the applicable test procedures. This time frame used to cover the majority of tests and we had no problems whatsoever. Recently though, we had an accumulation of engines that caused problems and therefore the tests started taking longer and longer, up to four or even five hours. And that is when the problems started…
LabVIEW would run just like it should, until after a long time it would suddenly freeze / hang upon user interaction. It looks like this could be related to some file i/o, like writing test results to an excel file or alike (“Save”), but I cannot rule out 100% that this impression is wrong. The data, however, will never be saved to the file in cases of a freeze / hang.
To test it and see what happens, we had let the application run over night and write some data and a time stamp to a text file, so we could see if and when it would hang. Nothing happened, obviously because there was no user interaction.
It may be handy to know that we are running LV on a Windows XP SP3, 32Bit system. The O/S doesn’t hang / freeze and everything else carries on working just like it should, it’s only the LabVIEW application as such that hangs (all of it, not individual *.vi’s or loops). Normally, after several minutes the application is back, but TCP and *.xls ActiveX references (refnum, in a global variable) are closed, and need to be re-established manually.
I know this information is very vague and you may need more input to be able to help. Yet it is a starting point.
Thanks for feedback!
Linuxx

Really hard to even begin to diagnose the problem with this data. You mentioned that your wrote to a text file with a time stamp, so I'm assuming from this that the program can be modified (just not upgraded to a newer version)? If so there is a diagnostice utility in the Windows kernel32.dll that might help, if used properly it shows "stuff" going on in your code and in the Windows environment. What we do here is create a little sub-vi that will write a string to the Windows debug "file", and salt these throughout our code, showing when commands are issued, threads are shut-down, etc. Using a free download utility from MicroSoft called dbgVIEW we open a monitoring window behind our code and watch what is happening. It is particularly useful if you are running your application as a exe as it can give you a view into the inner workings without the overhead of writing to a file, etc.
Putnam
Certified LabVIEW Developer
Senior Test Engineer
Currently using LV 6.1-LabVIEW 2012, RT8.5
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Excel 2013 - Cannot complete this task with available resources

We were getting this error message when we first updated to Excel 2010. A user would select all of the cells in a workbook, try to do something with them (sort, copy/paste, etc), and Excel would crash or give the above error message about available resources.
I quickly found and applied a hotfix that addressed the issue, and that was that.
Now we're having the same issue in Excel 2013 (specifically, Office 365 ProPlus click-to-run installation). Only this time, there are not hotfixes available (because it is click-to-run?) and I'm not sure where to go from here. I have a user who is selecting
all of the cells in a workbook choosing the option to "Merge and Center", and Excel either freezes at that point or gives the above error message. This is a task he has done daily with these particular workbooks for the last several years without
issue, that is until moving to Excel 2013.
Excel was crashing on him regularly after updating to 2013 version, so I replaced his machine with a brand new one and brand new Office installation. He has plenty of memory (machine has 6GB of RAM) and the workbook is not particularly large (a few hundred
rows and few dozen columns). I do notice that when the error occurs, the memory in use by excel immediately balloons from 80MB to 1.5GB. However the machine is still using less than 50% of its available 6GB at that point.
I've disabled all add-ins, made sure we're on the latest Excel build (15.0.4517.1005). Not sure what else I can do. Any thoughts?
Shaun

Hi,
Does it happen with a particular file or with all the files?
Is this a shared file? If yes, have you set any password?
Create a new file and check if it works. If it helps, then copy the contents of the file to a new file and check if it helps.
Also, here's a similar case for you to refer:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-excel/excel-cannot-complete-this-task-with-available/4861a69a-6ce0-4c74-ad45-9012d5edf9f1?msgId=95b69652-0902-4564-9884-952e0ba54e15
Jaynet Zhang
TechNet Community Support

Split Box Control - Excel 2013

Hi There, One feature that was very handy in previous versions of Excel was the Split Box control and it has been eliminated in Excel 2013. Maybe it was because not a lot of users knew it existed, however, I used this functionality on a regular basis.
For those who do not know, this easy-to-use feature allows the user to separate the spreadsheet into 2 vertical panes or 2 horizontal panes or 4 total panes by clicking and grabbing a small rectangular box at the top, or to the side, of the slide bars.
This eliminated the steps of Clicking View then Split or View then Freeze Panes. It was simple and easy to use. Please return this functionality in future HotFixes!!

In fact, it was removed: http://office.microsoft.com/en-us/excel-help/discontinued-features-and-changed-functionality-in-excel-2013-HA102919713.aspx#_Toc342560933
I can`t think of a defendable reason to remove this great control from office 2013!
It doesn`t matter if not many people know the functionality. If it works and it`s easy to use, shouldn`t be removed.
For me, was a change that worsened the software. Another big mistake by microsoft that makes me want to stop using their softwares. (Like removing "up one level button" on windows explore.
Was a great way to split the window. Now it takes much more effort to do it!
I can`t think of a defendable reason why to do such stupidity! It is a disrespect to the user and an invitation to change software!
Another bad call from microsoft, a company that inexplicabily have the gift to remove good features from softwares updates, like removint "up one level button" on windows explore or removing "star button" on windows 8 (changes that may be done by designers,
not by people worried on funcionality!). The only difference between these changes is that the "split box control" may be not as much used to be claimed so strongly as the start button and the up one level.

Excel 2007 freezes when try to open file

Hello, we have next problem:
An user try to open particular file in Excel 2007 and get problem that Excel 2007 freezes. According to Task Manager it loads CPU to 25% and no data is going receive or send.
What had been tried:
1) Same file cannot be open from Excel 2007 in safe mode.
2) Same file cannot be open in same way on other PCs with Excel 2007.
3) Same file successfully opens on other PC with Excel 2013.
Could you please say are there other ways to open the file in Excel 2007?

Hi Kirill Skudarnov,
According to your description, it works fine in excel 2013. Could you tell me which version is this file created in?
If it was created in excel 2013, I suppose it might be occurred by particular formatting/font/formula and so on. Please check the file contain these contents, if there are any particular contents in your excel file.
And did you get any error message after opening the file in excel 2007? If you get any error message after opening the file in excel 2007, you can try to collect the event log and provide us with the whole error messages of event log.
Steps of collecting event log:
Open Event Viewer to check whether there's any error about the Excel/Word crash issue.
Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.
If possible, you can share the file via OneDrive so that I can help you to check the issue with your file.
Hope it’s helpful.
Regards,

Photoshop CC and Photoshop 6 Freezing/Hanging

Ok so I have read many threads on this topic and none have been an answer to my problem.
This happens on MacPro with 2 x 2.4Ghz Quad-Core Intel Xeon with 24GB of 1066 MHZ DDR3 Ram and an 512Gig SSD, freshly formatted and Photoshop CC loaded and running without any other apps. I also use a Wacom Intuos 5 touch M with driver 6.3.6w3. I also have 3 x iMac 27" top current spec SSD and 32Gig Ram and wacom tablets, Intuos 3 and 4.
This problem occurs normally when selecting a brush to work on a layer mask (size of brush not relevant), once the freeze occurs, the cursor can still be moved around however a brush mark isn't registered. To exit this freezed state it is necessary to click on another application (preferably the finder) and return to photoshop in order to snap it back in to action. Sometimes this problem has to be repeated 2 or 3 times. It doesn't appear to make any difference what size the image is. Often if I open up a flat jpg, grab the clone stamp tool and start to work, there are no marks registered. Once the freeze/hang is exited often the previous brush marks appear altogether. This seems to happen all too regularly, maybe every 15 mins or so, but never consistently spaced out
I have tried all of the things below to solve it:-
1. No 3rd party plug ins running.
2. Ample scratch disk space on second internal Sata drive (500Gb)
3. GPU settings changed to Basic
4. I don't have a third button on my pen to turn off
5. Wiped and re-installed OS X 10.8.4, reinstalled photoshop
6. Made history states greater and less
7. Turned Autosave off and save in background
8. Regenerated new Preferences
I have looked into Activity viewer when this happens and nothing seems obviously wrong. Please help as I thought is was a bug in CS6 so upgrading to CC was looking very attractive until the same problem happens here too.
HELP! HELP! HELP!

Curt, I have a ATI Radeon HD 5770 1024 MB in the Mac Pro, the iMac have NVIDIA GeForce GTS 680MX 2048Mb.
Why would it happen on all of these machines though if they have different video cards?
Very Puzzled!

Excel 2013 freezes,hangs

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