Excel 2013 hangs on opening a file on network

Hello,
I have a user that is having problems opening some Excel files(.xlsx) from a specific folder on the network. I can open them fine with Excel 2013 and others can as well, even at the user's location which is off-site from the main building. These files are
about 2.5 to 3.5Mb in size. I could open a 62Kb file on the persons computer but the larger files Excel just sits there with the spinning cursor and the program window 'blinks', kind of like when you make it the active window then click somewhere else then
back. I can go up one level then into a different folder and have no issues opening Excel files there. I've tried opening through Safe Mode but it has the same behavior, performed a repair on Office as well as an Open and Repair on the file, made sure it was
a trusted location and disabled hardware acceleration. Nothing is working. What else can I try to troubleshoot this issue?
On a side note and I'm not sure if this is helpful but when they tried opening the file, I never saw the temp file created like I do when you open any Office document.

I tried both and at first the xlsb file was hanging but I logged off to try other things under my account then logged back on again and it opened though pretty slow. I tried from my account as well and it is very slow but does eventually open. Under the
users account I copied the file to her desktop and it opens with no problem. The permissions are the same on all similar level folders yet the user can open Excel files from them with no problem and even larger than the problem files.
Edit: My mistake, the green progress bar happens on other folders as well. Talking with one of the senior IT who installed the system, this user is the last person of a chain from microwave>switch and fiber link>another switch and fiber link so just
may be a physical issue though from my experience the one folder 'seems' to have the most trouble in opening the Excel files.
Also tried disconnecting the network drive then reclogging to let the scripts recreate it. No luck with that approach either.

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Excel 2013 hangs when previewing xls file made by Reporting Server 2008

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Hi,
Did you use another Excel file to preview or print? Did the Excel crash again?
I recommend we export a different webpage to a XLSX, then we test it again.
I notice that you try to print the document from another compute and also crashed Excel.
Following this, I suppose that there were some underidentified characters in the file.
After that, I suggest we save as the file to PDF to test.
Regards,
George Zhao
TechNet Community Support
I have tried printing another excelfile without problems. Infact I can make a replica manually of the report and print it without problem. I can't narrow it down to either a RS fault or Excel fault cause the logfiles don't say much. If I export the report
to a PDF it prints fine, but my users will complain about lack of editing :-)
If I save the xls file to xlsx and tries to print it also hangs in print preview.
An interesting thing is when i export the file to PDF/XPS (PDF in this case) it also hangs Excel...
How do I look for underidentified
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Excel 2013 hangs while trying to open a file from network share

Hi,
I am having issue opening excel file from a network share. it happens randomly, the file opens and hangs abruptly. Nothing happens after that ( we can only move the cursor), if we click on the excel sheet we get a beep sound. after i kill the excel process
and open it again ,it works fine.
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Hi Suren424,
Since your first image showed that "To see if more information about the problem is available, check the problem history in the Action Center control panel." Please go to this path (Control Panel\All Control Panel Items\Action Center\Problem Reports)
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Then, please try the following methods and check if they are helpful:
1. File --> Options --> Advanced --> uncheck "Ignore other applications that use Dynamic Data Exchange (DDE)"
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

Excel 2013 will not open file using double click

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Hi,
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Excel 2013 won't open file from network location

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Hi,
In regarding of the issue, it might be caused by some reasons:
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Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
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George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Hi
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I have two computers exhibiting the same problem but not every time.
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Hi,
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If you have any update, please feel free let me know.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
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programs.
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Excel 2013 hangs on opening a file on network

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