Excel 2013 keeps crashing
I have a new Toshiba P855 with 16GIGS of memory and Office 2013. I have been on the phone with Microsoft for 6 months complaining about how Excel 2013 Office Pro keeps crashing randomly. At first they told me my macro was corrupt. I knew it wasn't because it runs all day long on office 2010 on my desktop which has Windows 7 it was on and off with them for weeks and hours and they finally said that it has to be something wrong with my laptop. It will crash sometimes when I go to copy and paste simple task on a new spreadsheet without any Macros or no conditional formatting and it is real pain in the butt. When it does crash I can load that same file to my memory stick, open it on my desktop, close it, re open on my Toshiba Office 2013 and it runs for a while.
Is there ANYTHING that can be causing this from the laptop drivers or other programs. I'm at a lost and feel Microsoft once again is giving me the run around. It gives me different crash reports within excel too so they are not always for the same reason it crashes but when it crashes anything I have open within excel crashes too. It's ONLY excel that crashes. No other programs and my lap top is fine
Thanks for any suggestions and your help
No. We just need to know when it's not going to crash, but we need to know within a minute or so. Therefore we need to be able to produce the crash on demand.
It's unproductive to make experiments if one must longer for the result. Understand?
Come to think of it, after six months of talking with Microsoft all the experiments have probably been made by now.
-Jerry
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My MacBook Pro (Late 2013) keeps crashing
My MacBook Pro (Late 2013) keeps crashing. When I open up console, it tells me this:
Process: Finder [192]
Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier: com.apple.finder
Version: 10.9.1 (10.9.1)
Build Info: Finder_FE-885001001000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [173]
Responsible: Finder [192]
User ID: 501
Date/Time: 2014-01-31 16:00:46.110 -0500
OS Version: Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: 60F199E6-5D18-67E9-E733-AFC6453D5EB2
Sleep/Wake UUID: FB6D3F69-DB0E-430C-8EED-55B4B1C9FF5B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000048
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x48:
-->
__TEXT 000000010c570000-000000010ca37000 [ 4892K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.FinderKit 0x00007fff92742335 TNodeResolver::ResolveNode(TFENode const&, bool, bool, bool, unsigned long long, TAliasResolutionCallback*, TFENode&) + 43
1 com.apple.FinderKit 0x00007fff92742d3f TNodeResolver::GetTargetForAlias(TFENode const&, bool, bool, TAliasResolutionCallback*, TFENode&) + 53
2 com.apple.FinderKit 0x00007fff92603abb TFENode::GetOpenNodeAsync(bool, TAliasResolutionCallback*) const + 35
3 com.apple.FinderKit 0x00007fff926b3ef4 -[FINode(FINodeAdditions) feNodeFollowingAliasChainAsyncWithTarget:allowInteraction:] + 88
4 com.apple.finder 0x000000010c67197e 0x10c570000 + 1055102
5 com.apple.finder 0x000000010c67180c 0x10c570000 + 1054732
6 com.apple.finder 0x000000010c671779 0x10c570000 + 1054585
7 com.apple.finder 0x000000010c66eb1c 0x10c570000 + 1043228
8 com.apple.finder 0x000000010c66e9c0 0x10c570000 + 1042880
9 com.apple.finder 0x000000010c863cd6 0x10c570000 + 3095766
10 com.apple.AppKit 0x00007fff8ef4a3d0 -[NSApplication sendAction:to:from:] + 327
11 com.apple.AppKit 0x00007fff8ef4a24e -[NSControl sendAction:to:] + 86
12 com.apple.AppKit 0x00007fff8ef4a187 -[NSTableView _sendAction:to:row:column:] + 94
13 com.apple.AppKit 0x00007fff8ef47968 -[NSTableView mouseDown:] + 6640
14 com.apple.AppKit 0x00007fff8f06974e -[NSBrowserTableView mouseDown:] + 200
15 com.apple.finder 0x000000010c8614d3 0x10c570000 + 3085523
16 com.apple.AppKit 0x00007fff8ef30d08 -[NSWindow sendEvent:] + 11296
17 com.apple.AppKit 0x00007fff8eecf744 -[NSApplication sendEvent:] + 2021
18 com.apple.finder 0x000000010c5948e5 0x10c570000 + 149733
19 com.apple.AppKit 0x00007fff8ed1fa29 -[NSApplication run] + 646
20 com.apple.AppKit 0x00007fff8ed0a803 NSApplicationMain + 940
21 com.apple.finder 0x000000010c5764dc 0x10c570000 + 25820
22 libdyld.dylib 0x00007fff8ec8d5fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92c20662 kevent64 + 10
1 libdispatch.dylib 0x00007fff9547543d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff95475152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92c1ba1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92c1ad18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff9555f315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff9555e939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff9555e275 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8eecc1ce _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 3:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff92c1ba1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92c1ad18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff9555f315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff9555e939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff9555e275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff95b7a907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff95b7a70b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff92c1f9aa __select + 10
1 com.apple.CoreFoundation 0x00007fff955aad43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff92c1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff99207c3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff91293475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff912741e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff91273e08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff91258b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 17:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff92c1ba1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92c1ad18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff9758a3b7 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff9758a2ed thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff99205899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff9920572a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff99209fc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 26:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 27:
0 libsystem_kernel.dylib 0x00007fff92c1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99206f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff99209fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00006000000bc8c0 rbx: 0x00007fff5368f120 rcx: 0x0000000000000001 rdx: 0x0000000000000001
rdi: 0x00007fff5368f0c0 rsi: 0x00007fff5368f0e0 rbp: 0x00007fff5368f090 rsp: 0x00007fff5368f020
r8: 0x0000000000000000 r9: 0x00000000000186a0 r10: 0x00007febeb0b8ed0 r11: 0x00007fff7dfe1408
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x00007fff5368f0e0 r15: 0x0000000000000001
rip: 0x00007fff92742335 rfl: 0x0000000000010202 cr2: 0x0000000000000048
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10c570000 - 0x10ca36ff9 com.apple.finder (10.9.1 - 10.9.1) <11B684EA-2511-3F08-80EA-E48B817B56B1> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
0x10cd82000 - 0x10cd89ff7 com.apple.SyncedDefaults (1.3 - 91.30) <95F4F689-5C66-3D3D-B42A-F5F833D4AFFC> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults
0x10cde5000 - 0x10cde5feb +cl_kernels (???) <15E1DF3B-20BF-488A-A2D9-B56E45186525> cl_kernels
0x10e736000 - 0x10e749fff +com.evenflow.dropbox.dropboxbundle (3.5 - 1) <337C02BC-A575-F2D0-6309-DB1FACD83173> /Library/DropboxHelperTools/*/DropboxBundle.bundle/Contents/MacOS/DropboxBundle
0x10e857000 - 0x10e85bff7 libgermantok.dylib (14) <A7819E4E-70AD-3F16-BE26-4D0FFA670E93> /usr/lib/libgermantok.dylib
0x111a68000 - 0x111a6efff com.apple.qldisplay.Text (5.0 - 622.3) <A06F6FB5-03B7-3F10-A316-68B241902201> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/PlugIns/Text.qldisplay/Contents/MacOS/Text
0x111b44000 - 0x111b4eff7 com.apple.qldisplay.Web2 (5.0 - 622.3) <4A1976F4-A586-3130-90A2-3A9D3932CF1E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/PlugIns/Web2.qldisplay/Contents/MacOS/Web2
0x111b68000 - 0x111b69fe6 +cl_kernels (???) <95A7F82C-2BB4-4428-9C60-D27EC60A6EFF> cl_kernels
0x111b7a000 - 0x111b7bff7 +cl_kernels (???) <D63120B1-2551-4958-8C64-B6BFD39E4D78> cl_kernels
0x11255a000 - 0x11255bfee +cl_kernels (???) <124B2738-8678-4FA2-8998-A7D5DE3FFB95> cl_kernels
0x112637000 - 0x112637fec +cl_kernels (???) <0BBBB4F8-182B-4381-BA91-87688D0A79B2> cl_kernels
0x11267b000 - 0x11267cfef +cl_kernels (???) <1589239E-D145-4620-8694-ACCE163077F7> cl_kernels
0x112747000 - 0x112748ffa +cl_kernels (???) <0D83967B-0241-4861-A71D-3746E8D15AE4> cl_kernels
0x113033000 - 0x113034ff9 +cl_kernels (???) <BE95899B-22DF-4FF7-8341-CECA2BF8E624> cl_kernels
0x113038000 - 0x113038ff6 +cl_kernels (???) <43910474-FA1C-494A-A54F-F258DE9D91C1> cl_kernels
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0x7fff9214a000 - 0x7fff9214ffff libmacho.dylib (845) <B2BE3C25-CF1F-309B-AB99-1F0B54621445> /usr/lib/system/libmacho.dylib
0x7fff921f9000 - 0x7fff92207fff com.apple.CommerceCore (1.0 - 42) <398E733A-C4F6-3ECF-805C-A4887C16679E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff92208000 - 0x7fff9226efff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <977C796D-E8D7-3378-A76A-2E71A65DF389> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff9226f000 - 0x7fff9226ffff com.apple.quartzframework (1.5 - 1.5) <F66337F6-CC0A-3008-BB23-080282E917C9> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff92270000 - 0x7fff9258cff7 com.apple.MediaToolbox (1.0 - 1273.35) <BCB2CC0E-DC2C-30A6-8EA2-C10A7358B2E0> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff9258d000 - 0x7fff92596ffb libCGInterfaces.dylib (271) <357D2106-CA33-3A5C-9AD8-7AAD2EF1BC2D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/Resources/libCGInterfaces.dylib
0x7fff925ab000 - 0x7fff92906fff com.apple.FinderKit (1.2.1 - 1.2.1) <C105D65B-AA3D-37A3-9437-621637E71B66> /System/Library/PrivateFrameworks/FinderKit.framework/Versions/A/FinderKit
0x7fff92907000 - 0x7fff9291aff7 com.apple.AppContainer (3.0 - 1) <497B2BE8-D791-3C96-9ED6-3CEC08A3F728> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x7fff9291b000 - 0x7fff92927fff com.apple.Collaboration (71 - 71) <11A04EB2-A762-3E46-90D7-06C8A29D2307> /System/Library/Frameworks/Collaboration.framework/Versions/A/Collaboration
0x7fff92929000 - 0x7fff929b5ff7 com.apple.ink.framework (10.9 - 207) <96A56EAC-B4AC-3C9A-8C40-64E6196753CC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff929bc000 - 0x7fff929f5ff7 com.apple.QD (3.50 - 298) <5343278D-47B7-3AF2-9B4B-4B8B0F942CD1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff929f6000 - 0x7fff92a44fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff92a45000 - 0x7fff92a4dff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <A816D8B1-6B7B-3E5B-9FAE-CBDA70192E7E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff92a4e000 - 0x7fff92c09ff6 com.apple.GeoServices (1.0 - 702.14.9) <C9D60F6F-FBDF-3F32-B0C5-E92265E99AA3> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff92c0a000 - 0x7fff92c26ff7 libsystem_kernel.dylib (2422.75.4) <F5C190DA-A845-3ADE-9B50-161A881BC136> /usr/lib/system/libsystem_kernel.dylib
0x7fff92c27000 - 0x7fff935431bf com.apple.CoreGraphics (1.600.0 - 599.7) <013A0B45-B8A4-3159-83C3-5A36CDB4F2C7> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff93571000 - 0x7fff936dfff7 libBLAS.dylib (1094.5) <D862E2B7-91FA-3704-8F62-C1B65D381A84> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff936e0000 - 0x7fff93715ffc com.apple.LDAPFramework (2.4.28 - 194.5) <67FA34C6-BDAD-3B99-B661-532C4C90AD8C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff9376a000 - 0x7fff9395aff5 com.apple.WebKit2 (9537 - 9537.73.11) <862C7812-F2AA-34AE-A65D-4A1FD1DFCDE5> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x7fff9395b000 - 0x7fff93a42ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff93aed000 - 0x7fff93b25ff7 com.apple.RemoteViewServices (2.0 - 94) <B17FAA76-61DB-33D0-90B7-4117A72A2B28> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff93b26000 - 0x7fff93b86fff com.apple.ISSupport (1.9.9 - 57) <87137CF3-FE6A-3345-A2EC-95D73A15CC3A> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff93b87000 - 0x7fff93b91fff libcommonCrypto.dylib (60049) <79B8E80F-E596-3302-8243-EC479B9546CA> /usr/lib/system/libcommonCrypto.dylib
0x7fff93b92000 - 0x7fff93c81fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff93c82000 - 0x7fff93d45ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <A24B44C8-0E36-33A6-8F68-681E0AE7DC8A> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff94119000 - 0x7fff94123ff7 com.apple.ProtocolBuffer (1 - 182.1.3) <5A4F0BFC-6233-3909-BEC0-C604BA0D247C> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff94124000 - 0x7fff94127ffa libCGXType.A.dylib (599.7) <2FC9C2BC-B5C5-3C27-93F9-51C6C4512E9D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff94128000 - 0x7fff94129ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff9412a000 - 0x7fff9412affd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff9412b000 - 0x7fff942b8ff7 GLEngine (9.3.1) <2B6F0445-1B2F-366F-9FAE-63AF43C79DD8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundl e/GLEngine
0x7fff942b9000 - 0x7fff942e1ffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff942e2000 - 0x7fff942e8fff com.apple.AddressBook.ContactsFoundation (8.0 - 1365) <0E9EBCB6-7ACF-3983-AFCF-83F3392323C1> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x7fff942e9000 - 0x7fff942f2ff7 libcldcpuengine.dylib (2.3.58) <4CECF185-62A1-3B36-B7D8-A1382C531F3E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x7fff942f3000 - 0x7fff942feff7 com.apple.DirectoryService.Framework (10.9 - 173.1.1) <F8566D1F-450F-3571-911F-75C68E45919F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff942ff000 - 0x7fff9438afff libCoreStorage.dylib (380) <D431A980-5CEF-32DA-8955-EC34B3DA64D9> /usr/lib/libCoreStorage.dylib
0x7fff9438b000 - 0x7fff943bafd2 libsystem_m.dylib (3047.16) <9D96AACD-5870-3A5C-B849-7F9C0F6EBB09> /usr/lib/system/libsystem_m.dylib
0x7fff943bb000 - 0x7fff943e4fff com.apple.DictionaryServices (1.2 - 208) <A4E4EA9E-08A1-3F77-8B57-A5A1ADD70B52> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff94417000 - 0x7fff9445cff7 libcurl.4.dylib (78) <A34867CA-FA29-33CB-83DC-1D13A1F0EEDE> /usr/lib/libcurl.4.dylib
0x7fff9445d000 - 0x7fff944c7ff7 com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff944c8000 - 0x7fff94527fff com.apple.framework.CoreWLAN (4.0 - 400.45.1) <775F9444-8059-30A2-8058-7F7ACD68CCF1> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff94528000 - 0x7fff94543ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff94544000 - 0x7fff9455bffa libAVFAudio.dylib (32.2) <C77A6482-46FA-3A17-B357-BBEA380B4E6C> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x7fff9455c000 - 0x7fff9459aff7 libGLImage.dylib (9.3.1) <B256429B-16DA-380C-907C-FDEA06DE8BA8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff9459b000 - 0x7fff945e6fff com.apple.ImageCaptureCore (5.0 - 5.0) <605A78DB-E529-3E36-9667-A7E9973198B6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff945e7000 - 0x7fff945f4ff4 com.apple.Librarian (1.2 - 1) <2F677B44-BCA3-313B-881E-EE322E865100> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff945f5000 - 0x7fff945fafff com.apple.DiskArbitration (2.6 - 2.6) <AE84088D-C061-304C-B205-C9F56ECD23C7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff945fb000 - 0x7fff946e9fff libJP2.dylib (1038) <1DC18933-53D6-335A-AA84-0366C9ACDFD8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff946ea000 - 0x7fff94716fff com.apple.CoreServicesInternal (184.8 - 184.8) <651F4E1B-339B-3ED6-8F38-B03D0D2E5D04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff9472a000 - 0x7fff94733fff com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff94e84000 - 0x7fff94f01ff7 com.apple.iLifeMediaBrowser (2.8.0 - 637) <63233969-FF17-3EFC-8CF5-95E117F56DCB> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
0x7fff94f02000 - 0x7fff94ff3ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff94ff4000 - 0x7fff95002fff com.apple.opengl (9.3.1 - 9.3.1) <EEE2EBC1-866C-3947-9D03-B8339E948D77> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff95003000 - 0x7fff9500bfff libsystem_dnssd.dylib (522.1.11) <AEA21060-EFAA-3C63-8D53-CB22EE8B507C> /usr/lib/system/libsystem_dnssd.dylib
0x7fff9500c000 - 0x7fff95019ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
0x7fff9501a000 - 0x7fff9506bff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <EAC1821B-CD20-30E3-BF95-C1839CA97BF7> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff9506c000 - 0x7fff9506ffff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff95175000 - 0x7fff9532dff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff9532e000 - 0x7fff95335ff3 libcopyfile.dylib (103) <6453487A-EDA5-353C-8351-1AABB3C7777C> /usr/lib/system/libcopyfile.dylib
0x7fff953f0000 - 0x7fff953fbfff libkxld.dylib (2422.75.4) <5448DCF9-721D-3B8C-AEFE-2A89477E82CF> /usr/lib/system/libkxld.d1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d; /[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]||0[^2]8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d; /:$/{s/ *:$//;x;s/\n//p;}; /^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/\(.*: \)\(.*\)/ \(\2\)/;H;}; /Apple|SCSM/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); E=; for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* || continue; ls | while read f; do [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && e=" *" || e=; awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print $0 "'"$e"'"}' <<< "$f"; done | tail`; Pm "${D[$i]} diagnostics"; done; [[ "$o" =~ \*$ ]] && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/B,P*P,Qu*T,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; [[ "$ID" =~ ^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID ]] || printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`for e in DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH; do launchctl getenv $e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed 's:/Users/[^/]*/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Mac Pro (Late 2013) Keeps Crashing Please Help
My new Mac Pro (Late 2013) keeps crashing when I use thunderbolt devices.
My set up is as follows:
8-Core
512 SSD
Dual AMD 700 GPU
64 GB Ram
It usually occurs when I am using any of the Adobe programs for video editing and rendering. I have check disc utility and found no errors. Needless to say this is getting quite annoying as I use this machine for work and sometimes can't get through anything because it keeps crashing.
What do I do?Just happened again. This is what it says:
Anonymous UUID: 51D5171F-CF6C-C4BE-82BD-E6597F55DFE5
Thu May 1 10:46:50 2014
Machine-check capabilities: 0x0000000001000c1b
family: 6 model: 62 stepping: 4 microcode: 1059
signature: 0x306e4
Intel(R) Xeon(R) CPU E5-1680 v2 @ 3.00GHz
27 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 1: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 3: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 4: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 5: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 6: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 7: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 8: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 9: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 10: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 11: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 12: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 13: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 14: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 15: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
panic(cpu 3 caller 0xffffff801b0dc709): "Machine Check at 0xffffff7f9cbd0b29, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000111da7000, CR3: 0x000000002df83000, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000020, RBX: 0xffffff80a1019000, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff87308b3d40, RBP: 0xffffff87308b3d70, RSI: 0x0000000000000001, RDI: 0xffffff80a0ea0a00\n" "R8: 0x0000000000000000, R9: 0x0000000000000006, R10: 0xffffff8731783de0, R11: 0xffffffffffffffff\n" "R12: 0xffffff80a0fda6c0, R13: 0x0000000000000006, R14: 0xffffff7f9cbe5e20, R15: 0x00000000000007b0\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f9cbd0b29, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.92.1/osfmk/i386/trap_native.c:1 68
Backtrace (CPU 3), Frame : Return Address
0xffffff8726d65e80 : 0xffffff801b022fa9
0xffffff8726d65f00 : 0xffffff801b0dc709
0xffffff8726d66060 : 0xffffff801b0f3c1f
0xffffff87308b3d70 : 0xffffff7f9cbc1663
0xffffff87308b3e70 : 0xffffff7f9cbc0899
0xffffff87308b3f30 : 0xffffff801b0dd73c
0xffffff87308b3f50 : 0xffffff801b0375ba
0xffffff87308b3f90 : 0xffffff801b037908
0xffffff87308b3fb0 : 0xffffff801b0d7047
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(216.0)[70947979-EA9B-39D1-AD15-CD AB19F031AF]@0xffffff7f9cbbe000->0xffffff7f9cbe8fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
Kernel slide: 0x000000001ae00000
Kernel text base: 0xffffff801b000000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 12337930919
last loaded kext at 11985022345: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9b953000, size 65536)
loaded kexts:
com.nvidia.CUDA 1.1.0
com.promise.driver.stex 5.2.7
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.15
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.0f1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleGraphicsDevicePolicy 3.4.35
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.kext.AMDFramebuffer 1.2.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.iokit.IOBluetoothUSBDFU 4.2.3f10
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleMGPUPowerControl 3.4.35
com.apple.AMDRadeonX4000 1.2.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.kext.AMD7000Controller 1.2.0
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.kext.AMDSupport 1.2.0
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacPro6,1, BootROM MP61.0116.B05, 8 processors, 8-Core Intel Xeon E5, 3 GHz, 64 GB, SMC 2.20f18
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
Memory Module: DIMM1, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
Memory Module: DIMM2, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
Memory Module: DIMM3, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
Memory Module: DIMM4, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: AMD FirePro D700, Display Controller, Slot-1
PCI Card: AMD FirePro D700, Display Controller, Slot-2
PCI Card: pci105a,8760, RAID Controller, Thunderbolt@79,0,0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@234,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@233,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@239,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@239,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@239,0,2
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Hub
USB Device: FaceTime HD Camera (Display)
USB Device: Display Audio
USB Device: Apple Thunderbolt Display
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Pegasus2-R, Promise Technology, Inc., 3, 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Thunderbolt Display, Apple Inc., 3, 26.2 -
Outlook 2013 keeps crashing. (mso.dll Exception code: 0xc0000005)
Outlook 2013 is crashing for a lot of my users and myself included. Looking at the event viewer, it is crashing iwth mso.dll with Exception code: 0xc0000005. It usually happens overnight. I'd leave for the day and when I get in in the morning, outlook
has crashed. I have tried manually disabling all add-ins but that did not help. Then I ran outlook in safe mode but still the same crash. I have deleted the mso.dll to have outlook reinstall it but that didn't help. I see that other people have the same issue
but still no resolution (http://social.technet.microsoft.com/Forums/office/en-US/eedc120d-de4b-4236-a114-2492f3041e04/ms-outlook-2013-keeps-crashing?forum=officeitpro and http://social.technet.microsoft.com/Forums/office/en-US/0ee701d1-b341-4448-878a-1a26618262c1/microsoft-outlook-2013-has-stopped-working-and-crashes-everytime?forum=outlook )
anyone have any new input?Hello again dom8925,
When all else is tried to no avail, can you do an offline virus scan on any of the problematic computers? Here's how:
1. Check if the computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan. Let it run overnight or till finished.
Best regards George
I've tried that with no success. Plus it can happen on a brand new freshly installed environment. Only thing that remedies the situation was disabling all Outlook GPOs on a test user and test pc. -
Outlook 2013 keeps crashing with secman.dll since a few days.
Hi,
since a few days Outlook 2013 keeps crashing repeatedly within the first minute after starting.
After a few restarts of Outlook, it then works.
This appears to be the same issue as described here: http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-multiple-crashes-upon-start-up/f2d6666c-8798-40a6-adad-1b486300d3ac
The crash signature looks like this:
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-04-23T06:21:22.000000000Z
EventRecordID 99646
Channel Application
Computer ELWS021.Ellis.local
Security
- EventData
OUTLOOK.EXE
15.0.4569.1503
52b0b282
secman.dll
4.0.0.1
50a14ebc
c0000005
000019cb
83c
01cf5ebc31b9de14
C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
C:\Program Files (x86)\NetPhone Client\secman.dll
7cd3271d-caaf-11e3-9262-005056c00008
I'm wondering if this might be related to one of the recent updates for Outlook 2013?
ThomasHi,
Did you installed any add-in for your Outlook? Please try to start Outlook in safe mode to check if the issue continues. To do this, press Windows key + R to open the Run command, type
outlook.exe /safe and press Enter.
If the issue would be gone in safe mode, please go to File > Options > Add-ins and disable suspicious add-in to resolve the problem.
If this issue persists in safe mode, please try to navigate to C:\Program Files (x86)\NetPhone Client and register the secman.dll to check the result. To do this, press Windows + R and type
cmd in the Run command, type
regsvr32.exe C:\Program Files (x86)\NetPhone Client\secman.dll
Restart Outlook to check the result.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support -
Macbook Pro Retina (2013) keeps crashing.
My 2013 MacBook Pro Retina keeps crashing. This has been happening every other day it seems. Usually while I am using Premiere Pro CC.
Here is the crash report. I would love some help getting to the bottom of this as I'm not entirely sure how to find what is causing the problem.
Anonymous UUID: 18BB84CA-EF46-AC1F-FFD9-B30FCF828A99
Wed Jan 15 13:16:25 2014
panic(cpu 4 caller 0xffffff800ae54ba6): "a freed zone element has been modified: expected 0xffffff8040d831a0 but found 0x7acadea8d8c8aab1, bits changed 0x8535212898109b11, at offset 8 of 16 in zone: kalloc.16"@/SourceCache/xnu/xnu-2422.1.72/osfmk/kern/zalloc.c:461
Backtrace (CPU 4), Frame : Return Address
0xffffff81dc7435e0 : 0xffffff800ae22f69
0xffffff81dc743660 : 0xffffff800ae54ba6
0xffffff81dc7436a0 : 0xffffff800ae5267d
0xffffff81dc743700 : 0xffffff800ae51d09
0xffffff81dc743800 : 0xffffff800ae2aa2f
0xffffff81dc743830 : 0xffffff800b24bf78
0xffffff81dc743860 : 0xffffff800b24c0f2
0xffffff81dc743890 : 0xffffff800b261b3a
0xffffff81dc7438b0 : 0xffffff800b261c92
0xffffff81dc7438e0 : 0xffffff800b2bba65
0xffffff81dc743900 : 0xffffff800b2bb999
0xffffff81dc743980 : 0xffffff800b2bb461
0xffffff81dc7439e0 : 0xffffff7f8c6c5241
0xffffff81dc743a50 : 0xffffff7f8c6c4ba5
0xffffff81dc743ae0 : 0xffffff7f8c6c2f9d
0xffffff81dc743b70 : 0xffffff800b2cccda
0xffffff81dc743b90 : 0xffffff800b2cd83e
0xffffff81dc743bf0 : 0xffffff800b2cb28f
0xffffff81dc743d40 : 0xffffff800aeb6008
0xffffff81dc743e50 : 0xffffff800ae26bb1
0xffffff81dc743e80 : 0xffffff800ae139b5
0xffffff81dc743ef0 : 0xffffff800ae1e003
0xffffff81dc743f70 : 0xffffff800aec921d
0xffffff81dc743fb0 : 0xffffff800aef3e26
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily(98.7.1)[024BF8EC-2925-3C4B-ADBB-CFE36F7D41C 5]@0xffffff7f8c6b9000->0xffffff7f8c711fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8b4ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8b82b000
BSD process name corresponding to current thread: Adobe Premiere P
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000ac00000
Kernel text base: 0xffffff800ae00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 267732477566738
last loaded kext at 209093043918730: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8d2a7000, size 20480)
last unloaded kext at 209153107965312: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8d2a7000, size 16384)
loaded kexts:
com.nvidia.CUDA 1.1.0
com.contourdesign.driver.shuttle 2.2
com.promise.driver.stex 5.1.66
com.apple.iokit.IOUSBAttachedSCSI 1.0.5
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.filesystems.smbfs 2.0.0
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleRAID 4.0.6
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.filesystems.ntfs 3.11
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleIntelHD4000Graphics 8.1.8
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelFramebufferCapri 8.1.8
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleUSBAudio 2.9.3f17
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 91
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Display Ethernet, Ethernet, en2
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci105a,8760, RAID Controller, Thunderbolt@10,0,0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@137,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@138,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@136,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@136,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@136,0,2
PCI Card: pci1b4b,9182, AHCI Controller, Thunderbolt@13,0,0
Serial ATA Device: APPLE SSD SD512E, 500.28 GB
Serial ATA Device: Hitachi HUS724020ALE640, 2 TB
Serial ATA Device: Hitachi HUS724020ALE640, 2 TB
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB2.0 Hub
USB Device: AudioBox USB
USB Device: USB2.0 Hub
USB Device: Hub
USB Device: ShuttlePRO v2
USB Device: Display Audio
USB Device: FaceTime HD Camera (Display)
USB Device: Apple Thunderbolt Display
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2
Thunderbolt Device: Pegasus2-R, Promise Technology, Inc., 3, 19.2
Please Help!!Yeah I think thats what it is as well. I downloaded their beta driver and am still having issues, not nearly as much but still crashing every once and a while. its a real bummer cause the contour is so helpful.
Here is my most recent crash report. Also as mentioned and recomended above I have removed all instances of Nvidia drivers but for some reason there is still a trace of it somewhere and I cant figure out where.
Anonymous UUID: 18BB84CA-EF46-AC1F-FFD9-B30FCF828A99
Wed Mar 5 16:44:45 2014
panic(cpu 0 caller 0xffffff8007654c96): "a freed zone element has been modified: expected 0xffffff802b4d1bc0 but found 0x7acade92dcbeeb1d, bits changed 0x85352112f7f3f0dd, at offset 8 of 16 in zone: kalloc.16"@/SourceCache/xnu/xnu-2422.90.20/osfmk/kern/zalloc.c:461
Backtrace (CPU 0), Frame : Return Address
0xffffff81dbe836b0 : 0xffffff8007622fa9
0xffffff81dbe83730 : 0xffffff8007654c96
0xffffff81dbe83770 : 0xffffff800765276d
0xffffff81dbe837d0 : 0xffffff8007651df9
0xffffff81dbe838d0 : 0xffffff800762aa6f
0xffffff81dbe83900 : 0xffffff8007a83c5f
0xffffff81dbe83920 : 0xffffff8007ab1815
0xffffff81dbe839d0 : 0xffffff8007ab1abd
0xffffff81dbe83a10 : 0xffffff7f88edf832
0xffffff81dbe83a50 : 0xffffff7f88ef279f
0xffffff81dbe83ab0 : 0xffffff7f88ef5d96
0xffffff81dbe83b00 : 0xffffff7f88ef6640
0xffffff81dbe83b40 : 0xffffff8007acdc6d
0xffffff81dbe83ba0 : 0xffffff8007acb81f
0xffffff81dbe83cf0 : 0xffffff80076b6558
0xffffff81dbe83e00 : 0xffffff8007626bf1
0xffffff81dbe83e30 : 0xffffff80076139f5
0xffffff81dbe83ea0 : 0xffffff800761e043
0xffffff81dbe83f20 : 0xffffff80076c962d
0xffffff81dbe83fb0 : 0xffffff80076f38f8
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily(98.14)[E354596B-CE66-31A7-B0DC-834008B85FCA ]@0xffffff7f88ed8000->0xffffff7f88f30fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f87cbb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f87ff6000
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000007400000
Kernel text base: 0xffffff8007600000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 188441501670302
last loaded kext at 179224491115734: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f89bd1000, size 49152)
last unloaded kext at 182943731779895: com.apple.iokit.IOFireWireSBP2 4.2.6 (addr 0xffffff7f89ccb000, size 110592)
loaded kexts:
com.promise.driver.stex 5.2.7
com.contourdesign.shuttle.kext 3.0
com.nvidia.CUDA 1.1.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.GeForce 8.2.4
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelHD4000Graphics 8.2.4
com.apple.driver.AppleIntelFramebufferCapri 8.2.4
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleRAID 4.0.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.nvidia.driver.NVDAGK100Hal 8.2.4
com.apple.nvidia.driver.NVDAResman 8.2.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSurface 91
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Display Ethernet, Ethernet, en2
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci105a,8760, RAID Controller, Thunderbolt@195,0,0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@14,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@13,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@12,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@12,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@12,0,2
PCI Card: pci1b4b,9182, AHCI Controller, Thunderbolt@199,0,0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@21,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@20,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@19,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@19,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@19,0,2
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@24,0,0
Serial ATA Device: APPLE SSD SD512E, 500.28 GB
Serial ATA Device: Hitachi HUS724020ALE640, 2 TB
Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB
Serial ATA Device: Hitachi HUS724020ALE640, 2 TB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: Rugged USB3 THB
USB Device: Expansion Desk
USB Device: Rugged USB3 THB
USB Device: AudioBox USB
USB Device: Apple Thunderbolt Display
USB Device: FaceTime HD Camera (Display)
USB Device: Display Audio
USB Device: Hub
USB Device: ShuttlePRO v2
USB Device: Apple Thunderbolt Display
USB Device: Display Audio
USB Device: FaceTime HD Camera (Display)
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
Thunderbolt Device: Pegasus2-R, Promise Technology, Inc., 1, 19.2
Thunderbolt Device: Thunderbolt Display, Apple Inc., 3, 26.2 -
Hello Microsoft Gurus!
One of the employees in my office is constantly having problems with Excel 2013 crashing while doing work. We even made him use the safe mode version of excel, but he still was getting crashes. I'll try to provide as much information as I can, and if there's
anything I need to do on my end, please let me know.
This is the message that pops up when his computer crashes:
"Do you want to send more information about the problem? Additonal details about what went wrong can help Microsoft create a solution"
Files that help describe the problem:
C:\Users\user\AppData\Local\Temp\29422974.cvr
C:\Users\user\AppData\Local\Temp\CVRFA9B.tmp.cvr
C:\Users\user\AppData\Local\Temp\WERF771.tmp.WERInternalMetadata.xml
C:\Users\user\AppData\Local\Temp\WERCA7.tmp.appcompat.txt
C:\Users\user\AppData\Local\Temp\WERCF6.tmp.mdmp
Upon looking at the Windows App Error Logs, this is what shows up.
Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Exception code: 0xc0000005
Fault offset: 0x00ac6660
Faulting process id: 0x21d4
Faulting application start time: 0x01d06c01fa2c79fe
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: cb0a8ef3-d7f9-11e4-a4d2-80000b62e6e7
Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
User: N/A
Taks Category (100)
What additional information is needed to decipher what is causing this to break? I have already tried suggestions from other technet articles (disabling hardware acceleration, using only 2013 files, safe mode excel, repairing office 2013, uninstalling/reinstalling
office 2013, etc.). I even tried using Procmon to try to find what 'function' was causing excel to crash but it was way beyond my expertise level. Can someone please advise what to do?
Also (not sure if this is related or not) Excel opens up 'blank' when he opens any type of model (.xls, .xlsx) that no other user is experiencing (exactly same computer model, same install, etc.). All the toolbars are there, but no data can be seen. Only when
he double clicks the top to shrink/maximize the excel window does the data appear.
Thanks!
btw, this verification thing is pretty stupid, i now have to manually type in the messages instead of just putting a picture. ugh.Hi Bob,
As I said, with your event log messages the faulting module is EXCEL.EXE, I can get less useful information about your constantly crashes problem. Thus, I need you to collecting the app crash dump file.This articles teach you how to collect app crash dump
file:
http://blogs.technet.com/b/askperf/archive/2007/06/15/capturing-application-crash-dumps.aspx
https://support.microsoft.com/en-us/kb/927069/en-us
Enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing
it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open Excel to
repro the issue. If crash issue appeared, please find the crashdump file under c:\.
You can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Regard, -
MacBookPro Retina Late 2013 keeps crashing
My new MacBookPro Retina Late 2013 with OSX 10.9.2 keeps crashing randomly:
Sometimes, it crashes while working and shows this screen.
Also, when I close the lid and open it again after some hours, the MacBook has sometimes restarted itself. Console.app shows "Sleep failure code 0x00000000 0x13006c00".
The last sleep-crash happened while on battery power with no external device plugged into the MacBook.It happened again. This test is shown after restarting: http://pastebin.com/5t0BKy3r
-
Microsoft Word 2013 keeps crashing when inserting comments from the review ribbon
Does anybody know if there is a fix for Microsoft Word 2013 that keeps on crashing when inserting a comment (Insert a Comment) from the review ribbon?
Hi,
Try to start Word 2013 in safe mode to check whether the issue is caused by some add-ins.
Jaynet Zhang
TechNet Community Support -
HT204308 Macbook Pro late 2013 keeps crashing
My late 2013 Macbook Pro using 10.10.2 is crashing pretty much on a daily basis. I am using Aperture 3.6. Always seems to happen when I am using Aperture. Then have to repair the library for inconsistencies. Does anyone else have these problems? Any solutions?
My late 2013 Macbook Pro using 10.10.2 is crashing pretty much on a daily basis. I am using Aperture 3.6. Always seems to happen when I am using Aperture. Then have to repair the library for inconsistencies. Does anyone else have these problems? Any solutions?
-
Macbook Proretina 15 keeps crashing Kernel Panic
Hi there,
My Macbook pro retina late 2013 keeps crashing. I've tried to remove unused apps and I always use "cleaning software" (like clean my mac or similar) to keep it clean as much as possible.
this is the dump:
Anonymous UUID: FC84A564-C474-406C-009B-62237EEFD51C
Fri May 30 11:43:20 2014
panic(cpu 0 caller 0xffffff800c4dbf5e): Kernel trap at 0xffffff800c4a3469, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000000104921000, CR3: 0x000000000f14b000, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0xff000000ff000000, RCX: 0xffffff802e766590, RDX: 0x0000000000000821
RSP: 0xffffff8239113610, RBP: 0xffffff8239113640, RSI: 0x0000000022318a76, RDI: 0xffffff8011b8dda8
R8: 0x0000000000000000, R9: 0x0000000000000001, R10: 0x0000000000000fff, R11: 0xffffffffffffff01
R12: 0xffffff8011b8dda8, R13: 0xffffff800fa4d000, R14: 0x00000000002dc000, R15: 0xffffff8040f48460
RFL: 0x0000000000010286, RIP: 0xffffff800c4a3469, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000104921000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81cd4bec50 : 0xffffff800c422fa9
0xffffff81cd4becd0 : 0xffffff800c4dbf5e
0xffffff81cd4beea0 : 0xffffff800c4f3456
0xffffff81cd4beec0 : 0xffffff800c4a3469
0xffffff8239113640 : 0xffffff800c49bc5b
0xffffff82391139b0 : 0xffffff800c47345b
0xffffff8239113a10 : 0xffffff800c8bbe51
0xffffff8239113b10 : 0xffffff800c8bc0ce
0xffffff8239113b40 : 0xffffff7f8e53fc9d
0xffffff8239113b70 : 0xffffff7f8e53fb9f
0xffffff8239113b90 : 0xffffff7f8e540a9e
0xffffff8239113bb0 : 0xffffff7f8e5c6a3b
0xffffff8239113bc0 : 0xffffff7f8e557937
0xffffff8239113bf0 : 0xffffff7f8e5c94a5
0xffffff8239113d80 : 0xffffff7f8e556672
0xffffff8239113de0 : 0xffffff7f8e565fce
0xffffff8239113e20 : 0xffffff7f8d735222
0xffffff8239113e40 : 0xffffff7f8d7351b5
0xffffff8239113e70 : 0xffffff7f8e554b9e
0xffffff8239113ea0 : 0xffffff7f8e566b15
0xffffff8239113ed0 : 0xffffff7f8e56488b
0xffffff8239113ef0 : 0xffffff800c8b0330
0xffffff8239113f30 : 0xffffff800c8aedd2
0xffffff8239113f80 : 0xffffff800c8aeea7
0xffffff8239113fb0 : 0xffffff800c4d7127
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(98.20)[990E3F01-63C7-301C-83B2-40F786CA8F2 6]@0xffffff7f8e53e000->0xffffff7f8e5a2fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f8cabe000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f8ce3b000
com.apple.iokit.IOSurface(91.1)[ECD6EF7D-7A93-3380-8532-D90EEAB366DB]@0xffffff7 f8d730000->0xffffff7f8d742fff
com.apple.driver.AppleIntelHD5000Graphics(8.2.6)[1CFE76D1-57E6-3DA0-902B-F83245 037ADF]@0xffffff7f8e5b0000->0xffffff7f8e600fff
dependency: com.apple.iokit.IOSurface(91.1)[ECD6EF7D-7A93-3380-8532-D90EEAB366DB]@0xffffff7 f8d730000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f8cabe000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f8ce3b000
dependency: com.apple.iokit.IOAcceleratorFamily2(98.20)[990E3F01-63C7-301C-83B2-40F786CA8F2 6]@0xffffff7f8e53e000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x000000000c200000
Kernel text base: 0xffffff800c400000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)
System uptime in nanoseconds: 8939096032567
last loaded kext at 8407420272547: com.apple.filesystems.cd9660 1.4.4 (addr 0xffffff7f8eaad000, size 36864)
loaded kexts:
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.sns.driver.SnsiSCSI 4.1
com.sns.driver.SNSArchitectureModel 1.1
com.globaldelight.driver.BoomDevice 1.1
org.dungeon.driver.SATSMARTDriver 0.9
com.apple.filesystems.cd9660 1.4.4
com.apple.filesystems.smbfs 2.0.2
com.apple.driver.AppleUSBCDC 4.2.1b5
com.apple.filesystems.msdosfs 1.9
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleGraphicsDevicePolicy 3.5.26
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AGPM 100.14.15
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHDA 2.6.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1
com.apple.driver.AppleIntelHD5000Graphics 8.2.6
com.apple.driver.AppleBacklight 170.3.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 8.2.6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleIntelFramebufferAzul 8.2.6
com.apple.nvidia.NVDAStartup 8.2.6
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleUSBXHCI 677.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOAcceleratorFamily 98.20
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.iokit.IOAcceleratorFamily2 98.20
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet NZ, Ethernet, en4
Network Service: Wi-Fi NZ, AirPort, en0
Network Service: Thunderbolt Bridge, Ethernet, bridge0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Any suggestions?
Thanks in advanceAny or all of the following third-party system modifications may be contributing to the problem:
LogMeIn
SNS iSCSI
Boom
SAT-SMART
If the panic is recurrent, check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Restart the computer and test after each uninstallation.
Back up all data before making any changes. -
Project 2013 constant crash on W7
Hi,
First of all, I've tried every single solution I found on the internet about my problem, including SP1, reinstalling, changing cache value, etc...
Here's my problem:
Project Pro 2013 keeps crashing on various W7 laptops. When I say crashing, it means you open a project, even one with a very little number of tasks, you move them aroung a little, and after a couple minutes, bang, it crashes. you have to kill and restart.
We no longer have XP machines so I can't tell it it would crash the same way.
We have HP laptops, so maybe it's a known (obviously not on the internet...) conflict between hardware and Project
Is this something that looks familiar ?
ThanksFlorentC,
I have been using Project pro on Windows 7 for quite some time, and have not had the issues you mention.
I understand you already looked at SP1, Cu etc., but just confirm/test with the latest updates, on one machine and see if it works.
http://technet.microsoft.com/en-us/office/ee748587.aspx
Also, this could be a Windows 7 issue. Is Windows 7 updated with all latest updates?
Prasanna Adavi,PMP,MCTS,MCITP,MCT TWitter: @prasannaadavi Blog: http://www.prasannaadavi.com -
Excel 2013 PowerPivot add-in crashes
Running into a serious problem with little help on solving the issue. Any time I try doing anything with DAX Excel crashes and gives me the following error:
Please HELP!
Error #1
Excel is running into problems with the 'microsoft office powerpivot for excel 2013' add-in.
If this keeps happening, disable this add-in and check for available updates. Do you want to
disable it now?
Error #2
We couldn't load the PowerPivot add-in. First try Office Repair to fix issue. The error below
should help if that doesn't work.
Could not load file or assembly 'Microsoft.Office.Interop.Excel,
Version=15.0.0.0, Culture=Neutral,
PublicKeyToken=71e9bce111e9429c; or one of its dependencies.
The system cannot find the file specified.
Refreshing data is not a problem. Calculated columns and any work with Measures crashes Excel 2013 ProPlus
Things I've tried:
Office Repair; Quick and Online
'Fix It' application; re-install Office 365 ProPlus
Renaming OS.DLL to OS.DLL.Old; Restarting application
Restart computerI tried clean boot, too. That did not seem to fix the issue.
After many failed attempts repairing the issue, I finally figured out something that works.
Start Excel in Safe Mode ( run: excel \safemode)
Alt - F11 (opens VBA editor)
Tools > references
Un-checked the following:
OLE Automation
Microsoft Office 15.0 Object Library
'Save As'
Re-open workbook normal
I've not had the errors reappear. Thoughts are that the workbook was corrupted and the add-in was affected.
google - 'Excelplusaddinsplustroubleshootingplusguide from codeproject dot com ' for link to source -
Excel 2013 crashes every single time I click on Power Query Tab and try anything
I have Windows 7 Professional 64 bit. I installed Office 2013 Professional Plus 64 bit. I dont have any older versions of office. I downloaded and installed power query 64 bit. I start excel, click on power query tab and select any option, excel crashes
and closes, every single time.
The event viewer says "Excel is running into problems with "microsoft power query for excel" add-in If it keeps happening disable this add in and check for updates.
P1: 700160
P2: 15.0.4420.1017
Event ID: 300
Task Category : None
Level: Information
User: N/A
Keywords: Classic
Excruciatingly frustrating to have such an unintuitive message. What should I do to get power query working in excel 2013 and most importantly for excel to function ?Hi,
It should be the latest version of Power Query. Make sure there is no old version of power Query installed in your computer.And what happens if you reinstall Power Query add-in or repair your office program?
Also Microsoft Power Query for Excel requires Internet Explorer 9 or greater.
Wind Zhang
TechNet Community Support -
Excel 2013 crash - related to digital signature?
This is a cross-posting of a thread originally started in Microsoft Answers (Office- Excel) forum, advised to post in this forum by MS support engineer Mohan Suryanarayan (link to other forum: here).
I have a VB macro in file A (which otherwise contains only several Excel Tables with named ranges). My digital signature (for signing code) is attached to file A.
As the macro executes, the Open file dialog is called up so that the User can select a secondary file to open (file B or C).
Files B and C contain several sheets with formulas and Excel Tables, and also their own extensive VB macros. My digital signature is also attached to files B & C.
The remainder of the macro in file A simply executes an update of the Excel Tables in the secondary file, before saving & closing it.
I have been finding that during execution of the file A macro, Excel crashes and closes all open Excel files.
If I remove the digital signature from the secondary files then the macro in file A executes with no problem.
The macro was written in Excel 2007 and on a different laptop, with different digital signature, and used to have no problem at all. When a new laptop was purchased a new digital signature was obtained and placed into all of the files.
Execution of file A is a critical process - I need help with stopping the crash, while maintaining a digital signature in the secondary files (so that their own macros can execute).
Event Viewer error shows the following:
Faulting application name: EXCEL.EXE, version: 15.0.4667.1000, time stamp: 0x543d366c
Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x5447696f
Exception code: 0xc0000602
Fault offset: 0x011aafdd
Faulting process id: 0x2d58
Faulting application start time: 0x01d01e17eafcd0bb
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
JL Latham replied:
Tom, all I can give you is relatively non-information. I haven't experienced that type of behavior even in Excel 2013 with digitally signed macros in multiple workbooks. But my digital signature is a commercial one from DigiCert, not
self-cert. I'm not even sure what piece of Excel or Office processes the digital signature (that is, whether it is mso.dll or not). But your whole process has more moving parts than most of mine involving multiple workbooks do - I quite often turn
off .EnableEvents when doing things like that just so event driven macros in the other workbook(s) do not execute.
Do the macros in the 'B files' have to execute during all of this processing in file A? If not, have you tried turning interrupts off:
Application.EnableEvents = False
before starting to work with the B-files? Maybe something in them, such as a Worksheet_Change() or other event triggered process is messing things up?
If you do use Application.EnableEvents=False, remember that you MUST re-enable that later in the code with Application.EnableEvents=True to get responses to things like button clicks, changes in a worksheet or other event driven processes
to run 'normally' again.
Have you looked at this discussion:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-excel/excel-2013-crashing-immediately-when-attempting-to/ea2ab100-5525-4a0d-a3cf-6977319f954f
Sounds very similar to yours - original signature created in 2007, and crashing in 2013. Some suggestions were made, but whether they fixed the issue or not is unknown: OP never came back and said "fixed it" or "didn't fix it".
I replied:
In answer, the secondary B files don't execute any part of their macros during the A file process, and I hadn't included an EnableEvents = False within the file A code. However, I have just tried it to check if it made any difference and unfortunately it didn't.
I had read the thread you gave a link to before posting, and also the sub threads given within that one, but didn't see anything I thought of immediate parallel other than an Excel 2013 crash.
The way I read the linked thread was that a User added a signature in Excel 2007 and when they tried to open the file Excel (2007?) crashes, although other people using Excel 2013 can open it (not clear whether it means others can open the one with
the 2007 signature or without it).
Anyway, the differences in my situation are that:
(1) my B-files were originally created in Excel 2007 on a different laptop to current and had their own signature attached. I maintain a 'stock' of B-file versions, some of which have the old signature and some the new. If I run the A-file macro
on one of the B-files with the old signature then it executes ok;
(2) I am able to open the B-files ok, no matter whether the signature in them derives from the old laptop with Excel 2007 or the new laptop with Excel 2013;
(3) the macros within the B-files execute ok (this includes any versions of the B-files which still have an old signature attached, by removing the old signature and replacing with the new and executing on the new laptop);
(4) the offending operation which triggers the crash (when the B-files have the new signature attached) is a Resize of the Excel Tables within the B-file. I understand that I may eventually have to find a workaround for this operation but initially
I want to sort out the signature issue (I'm reasonably sure the signature issue is not a red herring where the Resize is the 'real' problem).
Regards, TomHi,
According to your description, this issue occurred with some particular files that stored in SharePoint site. Did the user download the file to local disk to print?
Based on the event log >>Faulting module name: EXCEL.EXE<<, it does not show the root Faulting module. Thus, please try to follow this KB to do general troubleshooting:
https://support.microsoft.com/en-us/kb/2758592
Then, if you have used "printer status application", please go to Device settings -> Installable options -> Printer Status notification and select disable.
If this issue still exists, we may need to collect the App crash dump file:
https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
You can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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