Excel 2013 - Locked file when trying to save

After a user opens an excel file from a personal network share (EMC/ISILON storage) and make changes to the file, the user get a FILE LOCKED BY <USER> (Same user that is currently editing the file).
We have also had issues where a user goes to open a file and it says it is currently in use by <USER> same user trying to open the file.
Couple of notes of interest:
These files are on personal network shares, only the 1 user has access to the files
We have had the user completely reboot their machine when they try to open a file and get the file is locked message - Same message
Does not happen with any other Office 2013 application
Are there any special "quick View" features in Excel 2013 or Windows 7 that may be locking the file? I have seen reference to this in older versions of Windows, but nothing for Windows 7.
Thanks for the help.

Hi TE2011,
In regarding of the issue, please provide us more information to assist you better.
Did this issue only occur with the special user? Or some others had the same issue.
Did the issue only the special file?
This issue may be caused by some factors, please try the following methods and check they are helpful:
Method one:
Turn off the Preview Pane, Details Pane and pop ups that show information about file and desktop items
1. Right click on the Start Button.
2. Click 'Open Windows Explorer'.
3. At the top left click Organize > Layout
4. Uncheck Details Pane and Preview Pane.
5. On a Windows menu, click on Tools > Folder Options. In the box that opens up, click on the View tab. Scroll down the list to
“Show pop-up description for folder and desktop items” and clear the checkbox and then click OK.
In Excel:
1. Click File > Open
2. Click Organize > Layout
3. Uncheck 'Details Pane' and 'Preview Pane'
Reference:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx
We also try the other methods provided with the blog.
Method Two:
The issue also may be caused by the file itself, please try to recreated it and add it to trusted location.
If this issue still exists, please try to upload the screenshot about the error message. I'll appreciate for it.
Hope it's helpful.
Regards,
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

Similar Messages

Quicktime Pro locks up when trying to save a movie

I can't save movies built in Quicktime Pro. I consistently get this message when I attempt to save: "There is no disk in drive. Please insert a disk into drive. \device\harddisk2\dr2."
I have to exit the program to get the dialog box to close. I uninstalled QuickTime, then downloaded the most current version. I've add my QT Pro registration #. All of that went fine.
I'm trying to save the file to my hard drive, which has plenty of space. But I also put a DVD into that drive just in case, but it makes no difference.
I'm importing about 1900 images to produce the movie- its a time lapse sequence. The files are small jpegs. The movie play fine until I try to save it.
I'm running Windows 7, 64 bit.
Any help would be greatly appreciated.

Jacumba- Actually the problem was not even related to a hard drive. When working with another video I realized that the one giving me problems had parentheses in the name. I had to rename all of the images since the sequence starting in the 9800's and went beyond 10,000, at which point my Canon camera begins the renumbering at 0001. So to get the sequence to play correctly, I renumbered them and the name format was: (1 of 1900).
Once I deleted the parentheses, I was able to save the file.
The error message was very unhelpful in resolving my problem. I have no idea what "device\harddisk2\dr2" means either- I didn't create the text for the error message.

I get the Save As dialog when trying to Save, whether using Command-S or File menu

When trying to Save a document, I am presented with the Save As dialog. The file name has a serial number added to the old file name and the default destination is the Documents file. This happens whether I have tried to save using Command-S or using the Save option in the File menu. This started after I upgraded to Mavericks.

I checked and the files are not stationery pads, Permissions show me as having read and write authority.
But, when I opened the files from the finder, the problem disappears and they saved normally. I then removed the files from the Dock and re-placed them in the Dock via drag and drop. The problem re-appears and changes will not save normally. Not being able to use the Dock is inconvenient but at least there is a workaround. Thanks for your help! Before declaring victory, I'd like to watch it for a while for other quirks.

'Unknown Error' when trying to save files from CS under Leopard

We recently upgraded to Leopard, and reinstalled our CS apps. Photoshop and InDesign work fine. Illustrator, however gives us an 'An Unknown Error has Occurred' when trying to save any file. After dismissing the alert, a window pops up, informing us that, 'Can't save preview, but all other information was saved successfully. The file couldn't be found. ID=-43.' This happens when trying to save a new file, or an existing file, when saving with PDF preview is checked, or unchecked. Does anyone know how to fix this?

I deleted preferences on both machines. The Intel seems to be cured. All file formats save, printing, and importing are functioning normally.
The G5 however is only modestly improved. I can now at least create and save files. Printing also functions. However if I attempt to use the template dialog box or to import (place) a file the dialogs crash the application.
My suspect is a corrupt font, but until I have time to track down which one it is, I'll have to limp along as is...

Firefox hangs when trying to save a file, even after removing firefox and reinstalilng afresh

I recently experienced firefox hanging/freezing indefinitely when trying to save files, such as pdf files. The same pdf files open fine within the browser if I do not select "save link as...", but the problem occurs when I try to save such a file. The problem is similar regardless of the file type (e.g., .mp3, .txt). Not only did I go through the recommended solutions that mozilla suggests when file downloads hang, but I uninstalled firefox completely (removing all files with user settings), and then reinstalled firefox afresh without any plugins or add-ons, and I still have the same file save problem. It may also be worth mentioning that this problem does not occur in internet explorer or chrome. Maybe a system file that firefox uses got corrupted (?), but I don't know which one or how to repair it if that indeed is the problem.
My system is running XP, and I have McAfee AV installed (which has not been a problem in the past).

Early on I tried starting firefox in safe mode as one possible fix, and that didn't solve the problem. I just tried again right now with the fresh installation, and still no luck.
Any other ideas?

Error when trying to save a file

I get this error when trying to save any file (newly created or not) word document in MS word 2010:"You are attempting to save a file type (plain text files) that has been blocked by your File Block settings in the Trust Center".
I followed the directions given by the Microsoft Knowledge Base article 922850, but I am still having this issue. I can still save files as PDF but not in any kind of word format.
I also tried opening another file copy and pasting under a different name and it doesn't help.
Please Help.
Bruce

Hi,
Please try the following methods:
Using Administrative Template files and the Office Customization Tool to disable the restriction
Use a trusted location, or create an exempt location
Quote from:
http://support.microsoft.com/kb/922849/en-us
Regards,
George Zhao
TechNet Community Support

Acrobat X Pro v 10.1.10 (Mac OS 10.9.3) hangs when trying to save PDF files

Acrobat X Pro v 10.1.10 (Mac OS 10.9.3) hangs when trying to save some PDF files, after opening or after commenting. Applies for any of the Save options. "Watch" then "spinning beach ball" appear and application is indicated as "not responding." Mac OS Preview has no problem with the same files. Files can be displayed with Acrobat, just not saved. I would prefer to use Acrobat's commenting tools to mark up the document.

"Mac Office 2008"? You must mean Microsoft Office 2008. Try posting in the Microsoft forums here:
http://www.officeformac.com/productforums/

My ipad locked up when trying to send a large video file. I tried to turn it off and it's stuck. What so I do?, My ipad locked up when trying to send a large video file. I tried to turn it off and it's stuck. What so I do?

My ipad 2 has locked up when trying to send a large video file. What do I do? Is there a reset button.
Thank you

Assuming that it's not still trying to send the video, then you could do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Photoshop CS3 locks up when trying to open an EPS file

Hello everyone. I have a problem with CS3 locking up when trying to open an EPS file. The files were created in Quark 4.0. Not sure if it has anything to do with my new computer, which has Microsoft XP 64 bit. There's another computer in my office which has CS4 that can open these files. Please help..!! Thank you.

Try installing a PostScript printer on your XP64 system. For some reason this often seems to fix issues with EPS handling...
Mylenium

My daughter created a movie using iMovie, which she has worked on for a month, when trying to save it on a jump drive she was asked to "finalize" the movie...now there is no record of it at all. Any ideas how I could try and retrieve the file?

My daughter created a movie using iMovie 11, which she has worked on for a month. When trying to save it on a jump drive she was asked to "finalize" the movie, and while this was running (quoted 13 hours!) she received an error message. Now there is no record of it at all, I have looked in trash etc. Any ideas how I could try and retrieve the file?

The file cannot be reloaded in iMovie using File > Open Recent ??
There is no trace of the file in a Spotlight search?
The project files are not under <user>/Movies/iMovie Projects ??
Finalizing creates small, medium and large version of the finished video. It does take a long time, but it should not destroy your project files.
Oh, and you really MUST have a backup of your files. You can expect to lose files if you have no other copies of them.

Adobe Professional generating aab01152 (and like named) files when trying to entered data in comment

We are trying to make comments in a pdf that then digitally sign it and save it. This has worked fine for months and now it is giving us problems. When trying to save the pdf we'll received the "unspecified error" message or the program will simply lock up or close on its own. Sometimes the digital signature will save, but not the comments. It will work for some users and not others and even work for some users on the same workstation, but not others on that same workstation. In addtion in the folder the pdf is located it has been generating aa*(such as aab00152, aab001280, etc) files w/ no extension. Thanks!

I meant the File->Save option should not be gray if you "make a change" anywhere in the document. I only have access to an OSX Server remotely to illustrate this point so SimpleText should help you understand what I mean by a grayed out menu item:
The big red arrow.
You can get to the Save As dialog so clearly grayed out menu items wasn't the issue. Moving on..
Your screenshot buttons may be unresponsive but they also aren't "grayed out". Here's a Save dialog with a truely grayed out button:
Your button is not grayed out.
Accurately describing your issue here will help quite a bit. The "save crash" issue has been so rampant it's the first suggestion I had so I offered it. Often repairing the FLA fixed the saving mechanism.
In your case I honestly haven't come across your issue so I have no more suggestions outside reinstall Flash completely. Good luck.

Error when trying to save/apply in OAM Console (credential store / wallet)

So our Admin WLS had accidentally been started as root previously, so we restarted as oracle (after chown -R oracle:oinstall all files), and the Admin Server starts up ok. However, when attempting to save/apply a change within the OAM console, we receive the following error:
Error in creating the credential store (wallet) : JPS-01047: Cannot persist the wallet. Reason java.io.IOException: java.io.FileNotFoundException: /tmp/pki_data1951273487.lck.tmp (Permission denied).
And in the log files this also appears:
<Mar 29, 2013 2:27:01 PM CDT> <Warning> <oracle.jps.idmgmt> <JPS-01520> <Cannot initialize identity store.>
java.lang.RuntimeException: java.security.PrivilegedActionException: oracle.security.jps.service.idstore.IdentityStoreException: JP-01520: Cannot initialize identity store.
Any help would be greatly appreciated!
Thanks,
Chris
Edited by: ch**** on Mar 29, 2013 12:29 PM

We are using JBoss 3.2.5.
Weirdly, last week a collegue of mine was able to save the registry changes. This week, both of us get the 'System error' when trying to save changes. Even using a default Administrator account, we were unable to save changes.
Is there any other way apart from the LiveCycle web UI to change the registry settings without having to re-install the server? Where are these values stored?

Error when trying to "Save for Web"

I, like others have the same problem in Photoshop Elements 6 editor when trying to "Save for Web". I get an error:
could not complete the export command because of a program error
I've searched the forum, but it seems like no one has found a solution.
I have a new PC with Windows 7 on it. It's Win 7 Ultimate 64-bit. i5 processor, 16GB RAM and plenty of HD space.
I am running Photoshop Elements 6.
When I used the same version of Photoshop Elements 6 on my old XP computer, I didn't have this problem.
Adobe Photoshop Elements Language Version: 6.0 (6.0 (20070910.r.377499))
Operating System: Windows Vista
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP
Physical processor count: 4
Built-in memory: 15822 MB
Free memory: 11064 MB
Memory available to Photoshop: 1621 MB
Memory used by Photoshop: 55 %
Image cache levels: 6
Serial number: 10571087952197841429
Application folder: D:\Program Files\Adobe Photoshop Elements\
Temporary file path: C:\Users\Roger\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 111.7G, 76.2G free
Primary Plug-ins folder: D:\Program Files\Adobe Photoshop Elements\Plug-Ins\
Additional Plug-ins folder: not set
Installed plug-ins:
   3D Transform 10.0 (10.0x001)
   ADM NO VERSION
   ASDStrm NO VERSION
   Accented Edges 9.0
   Angled Strokes 9.0
   Auto Divide 6.0.0.0 (6.0 (20070910.r.377499))
   Average 10.0 (10.0x001)
   BMP 10.0 (10.0x001)
   Bas Relief 9.0
   Camera Raw 4.2
   Chalk & Charcoal 9.0
   Charcoal 9.0
   Chrome 9.0
   Clouds 10.0 (10.0x001)
   Color Halftone 10.0 (10.0x001)
   Color Variations 10.0 (10.0x001)
   Colored Pencil 9.0
   CompuServe GIF 10.0 (10.0x001)
   Conditional Mode Change 10.0 (10.0x001)
   Conté Crayon 9.0
   Correct Camera Distortion 9.0
   Craquelure 9.0
   Crop and Straighten Photos Filter 10.0 (10.0x001)
   Crosshatch 9.0
   Crystallize 10.0 (10.0x001)
   Cutout 9.0
   Dark Strokes 9.0
   De-Interlace 10.0 (10.0x001)
   Difference Clouds 10.0 (10.0x001)
   Diffuse Glow 9.0
   Displace 10.0 (10.0x001)
   Dry Brush 9.0
   Extrude 10.0 (10.0x001)
   FastCore Routines 10.0 (10.0x001)
   Fibers 10.0 (10.0x001)
   Film Grain 9.0
   Filmstrip 10.0 (10.0x001)
   Filter Gallery 9.0
   Frame From Video 6.0
   Fresco 9.0
   Generic EPS 10.0
   Glass 9.0
   Glowing Edges 9.0
   Grain 9.0
   Graphic Pen 9.0
   Halftone Pattern 9.0
   Ink Outlines 9.0
   JPEG 2000 2.0
   Lens Flare 10.0 (10.0x001)
   Lighting Effects 10.0 (10.0x001)
   Liquify 7.0
   MMXCore Routines 10.0 (10.0x001)
   Magic Extractor 10.0 (10.0x001)
   Matlab Operation 10.0 (10.0x001)
   Mezzotint 10.0 (10.0x001)
   Mosaic Tiles 9.0
   Multiprocessor Support 10.0 (10.0x001)
   NTSC Colors 10.0 (10.0x001)
   Neon Glow 9.0
   Note Paper 9.0
   Ocean Ripple 9.0
   OnEdge 1, 0, 0, 1
   PCX 10.0 (10.0x001)
   PNG 10.0 (10.0x001)
   PNG Icons 1.22x1
   Paint Daubs 9.0
   Palette Knife 9.0
   Patchwork 9.0
   Photocopy 9.0
   PhotomergeUI 10.0 (10.0x001)
   Picture Package Filter 10.0 (10.0x001)
   Pinch 10.0 (10.0x001)
   Pixar 10.0 (10.0x001)
   Plaster 9.0
   Plastic Wrap 9.0
   Pointillize 10.0 (10.0x001)
   Polar Coordinates 10.0 (10.0x001)
   Poster Edges 9.0
   Radial Blur 10.0 (10.0x001)
   Read Watermark 1.70.19
   Reticulation 9.0
   Ripple 10.0 (10.0x001)
   Rough Pastels 9.0
   Save for Web 3.0
   ScriptingSupport 10.0
   Shear 10.0 (10.0x001)
   Smart Blur 10.0 (10.0x001)
   Smudge Stick 9.0
   Solarize 10.0 (10.0x001)
   Spatter 9.0
   Spherize 10.0 (10.0x001)
   Sponge 9.0
   Sprayed Strokes 9.0
   Stained Glass 9.0
   Stamp 9.0
   Straighten Image 10.0 (10.0x001)
   Straighten and Crop Image 10.0 (10.0x001)
   Sumi-e 9.0
   Targa 10.0 (10.0x001)
   Texture Fill 10.0 (10.0x001)
   TextureSelect 10.0 (10.0x001)
   Texturizer 9.0
   Tiles 10.0 (10.0x001)
   Torn Edges 9.0
   Twain Acquire 10.0 (10.0x001)
   Twain Select 10.0 (10.0x001)
   Twirl 10.0 (10.0x001)
   Underpainting 9.0
   WIA Support 10.0 (10.0x001)
   Water Paper 9.0
   Watercolor 9.0
   Wave 10.0 (10.0x001)
   Wind 10.0 (10.0x001)
   Wireless Bitmap 10.0 (10.0x001)
   ZigZag 10.0 (10.0x001)
Plug-ins that failed to load: NONE
Installed TWAIN devices:
   WIA-HP Scanjet 4800 series

I also tried the alt/ctrl/shift buttons when clicking Editor in the Photoshop welcome screen. It did ask if I wanted to reset the preferences. I chose yes. I still get the same error message when trying to save for web.
Below....showing I don't have a "save for web" folder on my C drive.
And below, showing the same error after pressing alt/shift/ctrl when clicking on editor and clearing the preferences.
I don't have a 'Save for Web' folder anywhere on my C: drive. I searched and came up with no folder with the text "save for web" in it.
I did find a "save for web" folder on my D: drive and deleted that.. but now when I start up Photoshop, the option for Save for Web is grayed out...not able to select it.

Use Artboards disabled when trying to save as PDF in Illustrator CC

Use Artboards disabled when trying to save as PDF in Illustrator CC

Then there's no reason to "Use Artboards". If you had multiple artboards in the file, then you could choose among them for the output but with a single artboard, only one will be output.

Crashes when trying to save as other...

Acrobat XI Pro repeatedly crashes when trying to Save as other > Reduced Size PDF >Make compatible with>Acrobat 10 or later

Process:         AdobeAcrobat [70171]
Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         11.0.04 (11.0.04)
Code Type:       X86 (Native)
Parent Process: launchd [174]
Responsible:     AdobeAcrobat [70171]
User ID:         502
Date/Time:       2013-11-20 06:12:26.508 -0800
OS Version:      Mac OS X 10.9.1 (13B27)
Report Version: 11
Anonymous UUID: 1634FC89-36AC-7388-53BA-FCEBE3E49B63
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type PIRaiseException: PIRaiseException

Excel 2013 - Locked file when trying to save

Similar Messages

Maybe you are looking for