Excel 2013 stalling at splash screen for files in use by others

Excel 2013 is stalling (and not opening) when trying to open a file that is in use by another user. In office 2010 it would prompt the user to open in read-only mode, but in 2013 it seems to just stall and never open. It just stays on the splash screen
for ever. We have done some testing and it appears that double clicking on an excel file causes this to occur, but will function correctly if the file is opened through excel's file browser. Any suggestions on how to fix this? It's a pain to make
all the users open excel first, then browse through a lengthy network location. Thanks in advance!
For information purposes: these are files on a network location shared by many users.

Hi,
Did the issue occur when you just installed the Office 2013 or after using Office 2013 sometimes? I recommend we try the following methods and test to check if they are helpful.
1. Click the File tab>Options>Advanced>scroll down to the General section>Clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
2. Install the latest Cumulative Update for Excel
3. Right click on the Start Button>Click 'Open Windows Explorer'> click Organize > Layout> Uncheck Details Pane and Preview Pane.
On a Windows menu, click on Tools > Folder Options. In the box that opens up, click on the View tab. Scroll down the list to “Show pop-up description for folder and desktop items” and clear the checkbox and then click OK.
4. Check/Disable the Excel add-ins
5. Repair Office.
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support

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