Excel Crashes every time Software Protection Service initialises.

Question

Hello,
I was wondering if I could get some help. I have an issue whereby Excel 2013 seems to crash what seems like randomly, however when I look in the event log it seems to be every time the Software Protection Service initialises while Excel is running.
I have never seen this happen myself, as it's one of my clients machines, but can confirm each time he says it happens in the event viewer.
If you look in the event logs, you have events in this order:
Information 21/01/2015 08:41:25 Windows Error Reporting 1001 None
Error 21/01/2015 08:41:16 Application Error 1000 (100)
Information 21/01/2015 08:26:42 Office Software Protection Platform Service 903 None
Information 21/01/2015 08:24:09 gupdate 0 None
Information 21/01/2015 08:21:41 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 902 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1066 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 900 None
(apologies, I can't add screenshots until my account is verified)
As a test, I disabled Software Protection Service temporarily and this seemed to resolve the issue, until we reactivated windows and the service resumed it's duty.
The Application Error is
Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
Faulting module name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
Exception code: 0xc0000005
Fault offset: 0x01048117
Faulting process id: 0x16dc
Faulting application start time: 0x01d0355348958758
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
Windows Error Reporting
Fault bucket 723233751, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: EXCEL.EXE
P2: 15.0.4675.1001
P3: 546b48ea
P4: EXCEL.EXE
P5: 15.0.4675.1001
P6: 546b48ea
P7: c0000005
P8: 01048117
P9:
P10:
Attached files:
C:\Users\USERNAME\AppData\Local\Temp\166375830.cvr
C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Parts Front Counter Margin Review 2014 - 2015.xlsx
C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Daily Parts Front Counter Review - January 2015.xlsx
C:\Users\USERNAME\Documents\Service Hours Review\Daily Service Hours Review - January 2015.xlsx
C:\Users\USERNAME\AppData\Local\Temp\CVRC0D2.tmp.cvr
C:\Users\USERNAME\AppData\Local\Temp\WERB271.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\USERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_b5544b4064a603f11dd95207c57fc6dc7418de9_2c0ad29d
Analysis symbol:
Rechecking for solution: 0
Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
Report Status: 0
I have tried reinstalling Office, I have tried running with addons disabled. Does anyone have any ideas about what I can try next?
Thanks in advance for your time.
Kind Regards,
Jamie

Answer 1

Hi Jamie,
Does this only happen to Excel 2013? What about other Office applications?
Office Software Protection Platform Service is responsible for the verification of your Office licensce, please first check the activation status of your Office installation.
Since you've mentioned that "disabled Software Protection Service temporarily and this seemed to resolve the issue", I would also suggest we first try below steps and see if issue persists:
Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform and rename
tokens.dat to tokens.old.
Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform\Cache
and rename cache.dat to cache.old
Restart your computer, then launch excel and check again.
Please feel free to post back with any findings.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.