Excel document is encrypted and cannot be opened.

Just tried Numbers for the first time. Launched it. Tried to open my main spreadsheet that keeps all my financial information (I'm self employed) and I get the message Numbers cannot open it because it's encrypted.
Steve Jobs said Numbers could open nearly all Excel documents. Does that mean that nearly all excel documents are not password protected?
I was really looking forward to using Numbers. Fallen at the first fence.

They don't want us (the dealers) to edit the spreadsheet, but they do want us to read it. It's their pricelist, they wouldn't sell a lot of equipment if we couldn't see how much it costs! The point is that Numbers won't even open a spreadsheet that is edit protected, not read protected. This is a major issue, it should at the very least tell me I can open or import the sheet as a read only.
Excel will always open the spreadsheet, it just can't make changes to it.
For right now, when I need to get information from the pricelist in Excel, I have to copy and paste the info from the edit protected page to another blank sheet. This is a royal PITA because the Excel pricelist has 50 plus pages. I have been officially told to do that by my manufacturer. But they won't give anyone the password to unprotect the edit function of the sheet. Go figure.

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Excel Files become "Broken" and cannot be opened

Our environment is as follows:
SharePoint 2013 server, web application running in 2010 mode. Our users are primarily on thin clients in a 64-bit Citrix environment running Office 2013 applications. We use a redirected desktop/my documents on a network drive so that users will
have their documents and settings on any computer they log into.
The issue we've run into is that sometimes one of the Excel files becomes "broken" and will no longer open. This seems to be related to when a user has the file open for long periods of time and loses connectivity or if the user's Excel /
session crashes. When the file becomes broken, the symptoms are:
Open document from SharePoint and Excel splash screen reads:
1. Starting...
2. Contacting the Server For Information. (This message lasts ~2 min)
Then an error message in Excel states:
"Microsoft Excel is waiting for another application to complete an OLE action."
OK
"Could not open 'https://sharepointurl/site/subsite/documentlibrary/document name.xlsx'."
OK
Microsoft Excel cannot access the file
'SameFilePathAsAbove'. There are several possible reasons:
The file name or path does not exist.
The file is being used by another program.
The workbook you are trying to save has the same name as a currently open workbook.
OK
Empty workbook
We've had problems determining "who" broke it, but the result is the same - nobody is able to open it, whether using Excel2013, Excel2010, or the Excel Services thru the SharePoint "view in browser" option.
Our terminal servers reboot nightly, we've tried rebooting the 2 SharePoint application servers and the SharePoint SQL server to no avail. It seems like the file is stuck waiting for itself. In some cases, we've found that older versions of the
file can be restored (generally a few versions back) but when versioning is not enabled then that possibility is out.
We cannot seem to resolve where the issue lies at it's core or how to resolve it. This happens much more frequently for the documents that users keep open for long periods of time making modifications to them, but we suspect that's because they are
just more likely to have a SharePoint document open if their computer or Excel client crashes.

They don't want us (the dealers) to edit the spreadsheet, but they do want us to read it. It's their pricelist, they wouldn't sell a lot of equipment if we couldn't see how much it costs! The point is that Numbers won't even open a spreadsheet that is edit protected, not read protected. This is a major issue, it should at the very least tell me I can open or import the sheet as a read only.
Excel will always open the spreadsheet, it just can't make changes to it.
For right now, when I need to get information from the pricelist in Excel, I have to copy and paste the info from the edit protected page to another blank sheet. This is a royal PITA because the Excel pricelist has 50 plus pages. I have been officially told to do that by my manufacturer. But they won't give anyone the password to unprotect the edit function of the sheet. Go figure.

Import Error The document is encrypted and can't be opened.i am able to open the file on my windows computer at work. there is no password needed.

I am unable to open an xls file. I get the message: Import Error The document is encrypted and can’t be opened.
I am able to open the file on my windows computer at work. there is no password needed.

See note 2 in Troubleshooting issues with iTunes for Windows updates for starters...
tt2

Protected View Error "The file is corrupt and cannot be opened"

All
I have a problem with Protected View in Office 2010 on Windows 7.
Symptom: When downloading a file from the Internet, the file will not open if launched directly from the source location, or saved locally and then opened. This
is impacting both Word and Excel. I haven’t tested other applications. The user gets the error "The file is corrupt and cannot be opened.".
Expected behaviour: Documents should open in Protected View because they are coming from an untrusted zone (Internet Zone).
Troubleshooting Results:
-      If I turn off Protected View the error goes away and the documents open without
issue (but not in Protected View obviously)
-      If I save the file locally, then copy it to a network drive, the problem goes away (because the zone information is changed?).
-      If I save the file directly to a network location, then open it, the problem does not impact me (also doesn’t open in Protected View)
-      If I repair Office the problem is NOT fixed
-      If I reinstall Office the problem is NOT fixed
The problem doesn't impact all machines, but any new machine I build suffers the problem. All Protected View options are set by group policy and all machines are getting the correct settings.
-       The setting “Enable Protected View for files originating from the Internet” is enabled
-       The setting “Enable Protected View for files located in potentially unsafe locations” is enabled
-      The setting “Enable Protected View for Outlook attachments” is enabled
-      Enable Data Execution Prevention mode is enabled
Has anyone seen this problem or can anyone offer suggestions of where to start looking for the root cause? There are lots of postings on this around the various Internet forums, but most
just suggest turning off Protected View, that is not a valid solution to my mind, Protected View is there for a very sound reason and it is not something I'm willing to turn off, especially when it is working on some machines as expected.
Thanks.
James.

Thanks for coming back, James, and I'm glad you've found the source of your
problem.
As an aside, I had no idea HP made software like that and will take a look
at it - or would if I could. Personally, although I love their hardware, I
wouldn't touch HP software, and the fact that their web page doesn't load
(in IE8) just reinforces my feeling.
Enjoy,
Tony
www.WordArticles.com
"jsc.19" wrote in message news:f9aaa05d-ad62-4f0e-96e1-6bbeb4c7098d...
> Will, thanks for taking the time to post some suggestions. I understand
> Protected View perfectly well and my post is because Protected View is not
> behaving as it should. I think my dot points above show this, still,
> thanks for taking the time to post. I think Tony is more on track with
> his questions around what has changed in my build, and this is the area
> I've focused on over the few days since posting.
>
> I've pulled my build apart and put it back together and found the issue.
> This was tedious to say the least, but turned out worthwhile. A program
> we used called Trim Context Desktop
> (http://h71028.www7.hp.com/enterprise/w1/en/software/information-management-trim.html)
> is part of our SOE. This is a records management tool, but we only use a
> small feature set, and all the Office integration options that can be
> configured during install are turned off, but it turns out that the
> application still impacts Office. If I uninstall the Trim client from our
> SOE, Office Protected View starts working as expected. We knew the full
> Trim suite wasn't ready for Office 2010, but assumed, wrongly, that since
> we didn't use the Office integration features we were OK. All our testing
> was around the application and it works fine, I just didn't connect it to
> the Office issues until systematically eliminating changes from the SOE
> build. Keep a log of your changes!!! It helped me reverse things until I
> found the problem.
>
> Uninstalling Trim also fixes and issue I had in Outlook where the
> previewers wouldn't display Office documents, reporting that the
> previewers were not installed.
>
> We will go to HP to get some support and advice around this before putting
> Trim back in to the SOE.
>
> Anyone - if you have similar problems, can I suggest you look at all your
> Office add-ins and also any applications that may potentially hook in to
> Office.
>
> Cheers all.
>
> James.
>
>
>
Enjoy,
Tony
www.WordArticles.com

I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

Leslie Tanaka
Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
Let us go back over that Adobe document regarding troubleshooting damaged projects.
3. Delete the Application Preferences
Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
7. Test to see if individual media files are causing the problem.
That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
Please review and consider.
Thank you.
ATR

"E:\filename.ai" is in an unknown format and cannot be opened"

My computer crashed. I just re-installed Adobe Illustrator 10.03. Now some of my ".ai" files show funny looking icons and won't open and instead a pop-up that says "E:\filename.ai" is an unknown format and cannot be opened". Some of my documents are just fine. But there are several Illustrator docs in various spots on my hard drive that are giving me this error.
Any suggetions on how to get these files to open up?

OK. Now we're getting somewhere.
Without knowing more about the precise nature and cause of the "crash," we can only make guesses, and here's mine:
Basically, Katie, you're screwed.
My guess is that either the "crash" and/or your boss's subsequent handling of the D: drive (which might have been entirely proper) has caused data corruption on that drive.
If you have no backup for the files on the drive, and if those files are of critical importance, I would disconnect the drive immediately and get it to a data recovery specialist. The longer you have it connected, the more you reduce the chance of recovering data.
If the data are somewhat less than critical, you can try some basic recovery steps yourself. Start by making an image backup of the drive (to an external drive or removable media), then run chkdsk on it with the /r option. Rename any recovered files (with the .ai extension), and try opening them.
Finally, you might send the .ai files that won't open to a specialist who knows the Illustrator file format. He/she might be able to make some partial fixes that will, at least, enable you to open the files.
If you want, upload a few of the files to a server and post the link here. Some of the experts here might have a crack at it. (Put the files in a .zip archive first to protect them against further corruption during transfer.)

This adobe Muse site file is damaged and cannot be opened.

This is a nightmare. I finished this website, went to go and update and got the message that the site file is damaged and cannot be opened. Are you serious? What can be done to get the file back, and how can this be prevented from happening again? I may have to completely toss out Adobe Muse because this is not good. Please help.

Please send us the .muse file and the MuseLog.txt file from your Documents folder to [email protected] along with a link to this thread. If the files are larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since not all services include it in the sharing invite they send.) Thanks.
Was the file stored in a synchronized folder (i.e. Dropbox, Creative Cloud Files folder, etc.)?

Error: Windows7.vmwarevm is damaged and cannot be opened

Hi Woody,
Help me please with this error:
Bundle "/Users/..../Documents/Virtual Machines.localized/Windows 7.vmwarevm" is damaged and cannot be opened.
Attached the log file.
Thanks in advance

Please send us the .muse file and the MuseLog.txt file from your "Documents" folder (Mac) or "My Documents" folder (Windows) at [email protected] along with a link to this thread. If the files are larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since not all services include it in the sharing invite they send.) We'll take a look inside the file and let you know what we find.

Unable to open .eps file "unknown format and cannot be opened" ?

A client sent me an .eps file (logo). I tried opening it in Illustrator AND photoshop (just to see if it was saved in one vs the other program) - however to no avail.
Illustrator gives me a message "unknown format and cannot be opened"
Photoshop gives me a message "photoshop was unable to parse the postscript".
I'm using Adobe CS4, and I've never seen this message before—would love to know what this means and how to resolve?
File attached if anyone is able to open / fix it?
Thanks kindly,
Chemol

Thanks for the advice Scott - does compression improve the .eps? Is it
silly for me to ask them to compress it since the file is only 766 KB
(that's how big the attachment is in my email - though I am unable to open
it)?
My friend is able to open it on his end - however the 3rd person (client) is
the one who sent it, and I have already requested a different version - no
response from them yet. Unfortunately what the company "has" is what he
will likely give to me again (ie: same file / unable to open). So ... I am
curious about how I can resolve this issue on my end - if possible?
Do you know what the AI and Photoshop error messages mean? Could the issue
be a mac vs PC concern? Or is it a corrupt file? Could it be a software
version issue (old vs new) ... or Quark incompatibility?
.... just guessing at this point....Any insight as to what different
scenarios may apply in this situation would be greatly appreciated ..thank
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I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Help

I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Could there be an issue with an older Pr application on the computer? Please help!

You need to be very careful which project you open in which version.
For 2014 make sure its on 2014.1 build 81.

I'm not able to open a catalog. It says it is not writable and cannot be opened.

This has been happening to me for the past few weeks. If I close my LR5 program and try to re-open the catalog I get a error message that says
Lightroom cannot use the catalog named "Lightroom 5 Catalog 2014" because it is not writable and cannot be opened.
This could be caused by incorrect permissions or because another Lightroom application is using the catalog. You may try to correct the problem or you may select a different catalog.
Then I have the option to choose a different catalog / try again / Exit
I have to go to the backup every time. I am currently working in Windows 8.1
Please help!

Try the Firefox SafeMode to see how it works there. <br />
''A troubleshooting mode, which disables most Add-ons.'' <br />
''(If you're not using it, switch to the Default Theme.)''
* You can open the Firefox 4.0+ SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
''Don't select anything right now, just use "Continue in SafeMode."''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
'''''If it is good in the Firefox SafeMode''''', your problem is probably caused by an extension, and you need to figure out which one. <br />
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
''When you figure out what is causing that, please let us know. It might help other user's who have that problem.''

Cannot "print" a window as pdf then read it in Adobe Reader; Adobe says the file is damaged and cannot be opened.

Running Firefox 4.0 on an Intel Mac OS 10.5.8. Same problem with Firefox 3.6.16. You can save a Firefox window as a pdf file by using the File dropdown menu and selecting Print. Under Print, you can select PDF, then Save as PDF or Save as Adobe PDF. Firefox will save the file. If you try to open the file you get an error message that the file is damaged and cannot be opened. I did not have this problem in Safari; I followed the same procedures and the pdf file opened fine in Adobe Reader. Why is Reader rejecting the pdf file produced by Firefox when it did not reject the pdf file produce by Safari?

If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
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Why do i get the following message when i attempt to open my backup file for lightroom cc? "Lightroom cannot use the catalog named "Lightroom Catalog" because it is not writable and cannot be opened". This message just started coming up after downloadi

why do i get the following message when i attempt to open my backup file for lightroom cc? "Lightroom cannot use the catalog named "Lightroom Catalog" because it is not writable and cannot be opened". This message just started coming up after downloading lightroom cc (previously using lightroom 5)...am i backing up properly or not???

Open Pictures folder and move the files named lrcat-journal and lrcat.lock to Desktop.
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Any LRcat file with .lock extension , move it to Desktop.

I downloaded the new iphoto to my macbook pro. Now when I open it, there is a message telling me that "your photo library is damaged or unreadable and cannot be opened. Please restore from a backup." What do I do I had 16,000 pictures.....PLEASE HELP!!!!!

I downloaded the new iphoto to my macbook pro. Now when I open it, there is a message telling me that "your photo library is damaged or unreadable and cannot be opened. Please restore from a backup." What do I do I had 16,000 pictures.....PLEASE HELP!!!!!

Try download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
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I uploaded photos in .jpg format to my iPad, but now all of those photos appear as .ithmb files and cannot be opened, even on the thumbdrive they originated from. How do I get them back to .jpgs?

I uploaded photos in .jpg format to my iPad, but now all of those photos appear as .ithmb files and cannot be opened, even on the thumbdrive they originated from. How do I get them back to .jpgs?

Sorry, should've mentioned some more information. I synced the ipad to the folder of photos. The original photos had file names like "_MG_4865.jpg" and after syncing the folder in Itunes, all files were now found in a folder called "iPod Photo Cache" which was filled with many folders with labels like "F23" etc. (There were ALOT of photos.) In those folders there are several files with names like "T343.ithmb". Not a .jpg to be found and I can't view any of the photos.

Excel document is encrypted and cannot be opened.

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