Excel documents stuck on loading circle

Question

I'm hoping this is the right forum, there wasn't a general Office Web Apps forum that I could see.
I have a user who is unable to open Excel documents from SharePoint 2010, the web app toolbars appear as they should but the content stops on the "loading" text with the circle.
The documents open fine if they select "Open in Excel" from the drop down when viewing the document library.
The web app works fine for the other 30 odd staff in the same department, but not for this one user (all their PC's are build identical).
I've tried an Office repair, renaming the OWSPUPP.DLL found in Office15 to that the OWSPUP.DLL is used from Office 14 (we have Office 2010 and Lync 2013), resetting IE, deleting all temporary files.
The last option is to rebuild the PC.

Answer 1

Hi,
According to your post, my understanding is that the excel files stucked on loading circle.
Did you active the feature Excel Services Application View Farm Feature and
Excel Services Application Web Part Farm Feature in the farm ?
We can active them, then check whether it works.
Did you use the IE 32bit? Make sure the IE version is 32bit.
You also can check with other browers, such as FireFox, Chrome, if so, we can use the following methods or reset the IE.
Use the Compatibility View Settings in IE. Open the IE->Tools->
Compatibility View Settings->add the site into Compatibility View, then check whether it works.
Add the site into Trusted sites. Opne the IE->Internet Options->Security->Sites->add the site into the Websites, then check whether it works.
What’s more, you can check the event log and ULS log to see if anything unexpected occurred.
To check event log, click the Start button and type “Event Viewer” in the Search box.
For SharePoint 2010, by default, ULS log is at
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS
You can check the ULS log by the methods here:
http://blogs.msdn.com/b/opal/archive/2009/12/22/uls-viewer-for-sharepoint-2010-troubleshooting.aspx
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support