Excel Error c0000005 when printing or performing macros.
Ive had this error appear on one of the workstations i manage, Its running windows 8.1 and office 365. Ive tried reinstalling office and I've checked for COM add-ins, which were discussed in topics with the same error but there are none installed. The error
looks as following, should make sense even though it is in danish:
Navn på program med fejl: EXCEL.EXE, version: 15.0.4551.1510, tidsstempel: 0x528be48d
Navn på modul med fejl: EXCEL.EXE, version: 15.0.4551.1510, tidsstempel: 0x528be48d
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x0001e3f7
Proces-id 0xc24
Programmets starttidspunkt 0x01cf13920e6c4b0b
Programsti: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Modulsti: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Rapport-id: 4fc4d933-7f85-11e3-826c-00242cbbb1ea
Fuldt navn på program med fejl:
Relativt program-id for program med fejl:
It Crashes once i try to print and sometimes when running database connected macros. Sometimes I can get it to print by running excel as admin. The macro crash I got rid of by setting security settings to full control for the user but that cant be optimal.
Any help would be appreciated.
I get the error in safe mode too. The macro error was sorted by giving the user full control in the security settings. Funny thing is that everything runs fine in Excel 2010. I tried contacting Office 365 support but those guys won't give support to usability
issues in the office tools. So i got refered to the support branch where you have to pay for support and my boss won't allow that.
So I'm pretty much stuck at this point. My guess is that it is some kind of compatability issue but I don't have enough excel experience to figure out where the problem is. We have over a couple hundred excel templates where a handful has come up with the
error in Excel 2013 so far, so unless theres some global fix or an update comming for this problem I got some work ahead of me.
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Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-12-05 18:30:21 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.4.6.141106
Crashed Module Name: CoreGraphics
Crashed Module Version: unknown
Crashed Module Offset: 0x001a6760
Blame Module Name: libsystem_pthread.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00000eea
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 11
Thread 0:
# 1 0x9bf82a6a in _semaphore_wait_trap + 0x0000000A (libsystem_kernel.dylib + 0x00013a6a)
# 2 0x96ebf5dc in __dispatch_barrier_sync_f_slow + 0x000001E3 (libdispatch.dylib + 0x0000b5dc)
# 3 0x96eb6528 in _dispatch_barrier_sync_f + 0x0000005A (libdispatch.dylib + 0x00002528)
# 4 0x97e71343 in CA::CG::Queue::flush(CA::CG::Queue::FlushMode, bool) + 0x0000006F (QuartzCore + 0x00155343)
# 5 0x97db8102 in CA::CG::IOSurfaceDrawable::flush(bool) + 0x00000028 (QuartzCore + 0x0009c102)
# 6 0x97d3bda2 in CABackingStoreGetFrontTexture(CABackingStore*) + 0x0000005E (QuartzCore + 0x0001fda2)
# 7 0x97d43869 in _CABackingStorePrepareFrontTexture + 0x0000002F (QuartzCore + 0x00027869)
# 8 0x97d34434 in CA::Layer::prepare_commit(CA::Transaction*) + 0x000001DE (QuartzCore + 0x00018434)
# 9 0x97d2f8f4 in CA::Context::commit_transaction(CA::Transaction*) + 0x0000012E (QuartzCore + 0x000138f4)
# 10 0x97d2f51e in CA::Transaction::commit() + 0x00000188 (QuartzCore + 0x0001351e)
# 11 0x97d40ba3 in CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) + 0x0000004B (QuartzCore + 0x00024ba3)
# 12 0x9c01540e in ___CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 0x0000001E (CoreFoundation + 0x0008640e)
# 13 0x9c015350 in ___CFRunLoopDoObservers + 0x00000190 (CoreFoundation + 0x00086350)
# 14 0x9c0066b1 in _CFRunLoopRunSpecific + 0x000001A1 (CoreFoundation + 0x000776b1)
# 15 0x9c0064fb in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x000774fb)
# 16 0x9af2b178 in _RunCurrentEventLoopInMode + 0x00000106 (HIToolbox + 0x0002b178)
# 17 0x9af2ad83 in _ReceiveNextEventCommon + 0x000000C0 (HIToolbox + 0x0002ad83)
# 18 0x9b0d07f4 in __AcquireNextEvent + 0x0000004F (HIToolbox + 0x001d07f4)
# 19 0x9b0bedc8 in __RunAppModalLoop + 0x000000A1 (HIToolbox + 0x001bedc8)
# 20 0x9b0bece8 in _RunAppModalLoopForWindow + 0x00000078 (HIToolbox + 0x001bece8)
# 21 0x93973959 in -[NSApplication _realDoModalLoop:peek:] + 0x0000021B (AppKit + 0x00355959)
# 22 0x9397372f in -[NSApplication _doModalLoop:peek:] + 0x000000CF (AppKit + 0x0035572f)
# 23 0x93971fe5 in -[NSApplication runModalForWindow:] + 0x000000F6 (AppKit + 0x00353fe5)
# 24 0x09dbd4b0 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00007CF8 (PrintCocoaUI + 0x000264b0)
# 25 0x09da9fc6 in _PMPrivatePrintDialog + 0x0000012E (PrintCocoaUI + 0x00012fc6)
# 26 0x994e0939 in (Print + 0x00001939)
# 27 0x994e0f9a in (Print + 0x00001f9a)
# 28 0x994e0eeb in (Print + 0x00001eeb)
# 29 0x00af448c in __mh_execute_header + 0x00A1248C (Microsoft Excel + 0x00a1248c)
# 30 0x006f9ade in __mh_execute_header + 0x00617ADE (Microsoft Excel + 0x00617ade)
# 31 0x0020882f in __mh_execute_header + 0x0012682F (Microsoft Excel + 0x0012682f)
# 32 0x002070fe in __mh_execute_header + 0x001250FE (Microsoft Excel + 0x001250fe)
# 33 0x01fbff69 in _MsoOSTypeDefaultMailClient + 0x00000088 (MicrosoftOffice + 0x0006af69)
# 34 0x01ccbf6c in _MsoFClonePxCore + 0x00000242 (MicrosoftComponentPlugin + 0x0006cf6c)
# 35 0x01ccbefb in _MsoFClonePxCore + 0x000001D1 (MicrosoftComponentPlugin + 0x0006cefb)
# 36 0x01ccbec5 in _MsoFClonePxCore + 0x0000019B (MicrosoftComponentPlugin + 0x0006cec5)
# 37 0x059a9681 in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000045D (MicrosoftMenuLibrary + 0x0001a681)
# 38 0x059a92af in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000008B (MicrosoftMenuLibrary + 0x0001a2af)
# 39 0x059ac001 in MenuLib::Terminate() + 0x00001A23 (MicrosoftMenuLibrary + 0x0001d001)
# 40 0x059955b1 in MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 0x00000F9B (MicrosoftMenuLibrary + 0x000065b1)
# 41 0x9b0be5d4 in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001be5d4)
# 42 0x9af08501 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000008F3 (HIToolbox + 0x00008501)
# 43 0x9af074dc in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000192 (HIToolbox + 0x000074dc)
# 44 0x9af1ad25 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001ad25)
# 45 0x9b0be452 in SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x000001BF (HIToolbox + 0x001be452)
# 46 0x9af7f0cc in _SendMenuCommandWithContextAndModifiers + 0x00000048 (HIToolbox + 0x0007f0cc)
# 47 0x9af7f074 in _SendMenuItemSelectedEvent + 0x000000CF (HIToolbox + 0x0007f074)
# 48 0x9af7ef38 in FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 0x00000091 (HIToolbox + 0x0007ef38)
# 49 0x9b115902 in MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 0x00000307 (HIToolbox + 0x00215902)
# 50 0x9b11604a in _MenuSelect + 0x000000A2 (HIToolbox + 0x0021604a)
# 51 0x01d777f4 in _McpDispatchPendingEvents + 0x0000012E (MicrosoftComponentPlugin + 0x001187f4)
# 52 0x9b0be5d4 in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001be5d4)
# 53 0x9af08501 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000008F3 (HIToolbox + 0x00008501)
# 54 0x9af074dc in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000192 (HIToolbox + 0x000074dc)
# 55 0x9af1ad25 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001ad25)
# 56 0x9af3b9d0 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000CDE (HIToolbox + 0x0003b9d0)
# 57 0x9af088cb in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000CBD (HIToolbox + 0x000088cb)
# 58 0x9af074dc in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000192 (HIToolbox + 0x000074dc)
# 59 0x9af1ad25 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x0001ad25)
# 60 0x01ca7105 in _McpRunApplicationEventLoop + 0x00002E29 (MicrosoftComponentPlugin + 0x00048105)
# 61 0x01ca4770 in _McpRunApplicationEventLoop + 0x00000494 (MicrosoftComponentPlugin + 0x00045770)
# 62 0x001cbb4e in __mh_execute_header + 0x000E9B4E (Microsoft Excel + 0x000e9b4e)
# 63 0x001cbae2 in __mh_execute_header + 0x000E9AE2 (Microsoft Excel + 0x000e9ae2)
# 64 0x000e4ee8 in __mh_execute_header + 0x00002EE8 (Microsoft Excel + 0x00002ee8)
# 65 0x000e4d1a in __mh_execute_header + 0x00002D1A (Microsoft Excel + 0x00002d1a)
X86 Thread State:
eax: 0xffffffdc ebx: 0x00002000 ecx: 0xbff1a91c edx:0x9bf82a6a
edi: 0x00006c4b esi: 0x00006c4b ebp: 0xbff1a928 esp:0xbff1a91c
ss: 0x00000023 eip: 0x9bf82a6a cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00000286
Thread 1:
# 1 0x9bf898d2 in _kevent64 + 0x0000000A (libsystem_kernel.dylib + 0x0001a8d2)
# 2 0x96eb83a2 in __dispatch_mgr_init + 0x00000000 (libdispatch.dylib + 0x000043a2)
X86 Thread State:
eax: 0x00000171 ebx: 0x00000001 ecx: 0xb009267c edx:0x9bf898d2
edi: 0x96ed90a0 esi: 0x96eb8658 ebp: 0xb00926f8 esp:0xb009267c
ss: 0x00000023 eip: 0x9bf898d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
Thread 2:
# 1 0x9bf888fa in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x000198fa)
# 2 0x9bda4a1f in _sleep$UNIX2003 + 0x0000002A (libsystem_c.dylib + 0x0007ea1f)
# 3 0x02a08992 in _MerpCreateSession + 0x00000B3F (merp + 0x00003992)
# 4 0x02a0805e in _MerpCreateSession + 0x0000020B (merp + 0x0000305e)
# 5 0x02a07fe9 in _MerpCreateSession + 0x00000196 (merp + 0x00002fe9)
# 6 0x02a09586 in _MerpCreateSession + 0x00001733 (merp + 0x00004586)
# 7 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 8 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 9 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x0000014e ebx: 0xb029aad8 ecx: 0xb029aa6c edx:0x9bf888fa
edi: 0x9bda4b4a esi: 0x00000000 ebp: 0xb029aab8 esp:0xb029aa6c
ss: 0x00000023 eip: 0x9bf888fa cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 3:
# 1 0x9bf82a82 in _semaphore_timedwait_trap + 0x0000000A (libsystem_kernel.dylib + 0x00013a82)
# 2 0x01b30065 in MBUSemaphore::WaitOnSemaphore(unsigned long) + 0x0000002D (mbukernel + 0x0000c065)
# 3 0x0593e7b1 in _TcidIsDisabledInDRM + 0x0001065D (MicrosoftSetupUI + 0x0002d7b1)
# 4 0x01b294e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)
# 5 0x947c245a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 6 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 7 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 8 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0xffffffda ebx: 0x0593e78e ecx: 0xb04a2e7c edx:0x9bf82a82
edi: 0xffaabbcc esi: 0x947c2120 ebp: 0xb04a2ea8 esp:0xb04a2e7c
ss: 0x00000023 eip: 0x9bf82a82 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
Thread 4:
# 1 0x9bf88516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
# 2 0x99e101d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
# 3 0x947f60fa in _TSWaitOnCondition + 0x00000085 (CarbonCore + 0x000bd0fa)
# 4 0x947f6332 in _TSWaitOnConditionTimedRelative + 0x000000C3 (CarbonCore + 0x000bd332)
# 5 0x947c13f9 in _MPWaitForEvent + 0x000000DC (CarbonCore + 0x000883f9)
# 6 0x01b29549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)
# 7 0x04454eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)
# 8 0x044527db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)
# 9 0x0445248a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)
# 10 0x04452294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)
# 11 0x04452154 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x00008154)
# 12 0x000f8571 in __mh_execute_header + 0x00016571 (Microsoft Excel + 0x00016571)
# 13 0x04454142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)
# 14 0x01b294e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)
# 15 0x947c245a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 16 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 17 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 18 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x00000131 ebx: 0x7bfdbe38 ecx: 0xb0524b4c edx:0x9bf88516
edi: 0x00000100 esi: 0x00000001 ebp: 0xb0524bd8 esp:0xb0524b4c
ss: 0x00000023 eip: 0x9bf88516 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 5:
# 1 0x9bf88516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
# 2 0x99e101d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
# 3 0x947f60fa in _TSWaitOnCondition + 0x00000085 (CarbonCore + 0x000bd0fa)
# 4 0x947f6332 in _TSWaitOnConditionTimedRelative + 0x000000C3 (CarbonCore + 0x000bd332)
# 5 0x947c13f9 in _MPWaitForEvent + 0x000000DC (CarbonCore + 0x000883f9)
# 6 0x01b29549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)
# 7 0x04454eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)
# 8 0x044527db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)
# 9 0x0445248a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)
# 10 0x04452294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)
# 11 0x04452154 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x00008154)
# 12 0x000f8571 in __mh_execute_header + 0x00016571 (Microsoft Excel + 0x00016571)
# 13 0x04454142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)
# 14 0x01b294e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)
# 15 0x947c245a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 16 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 17 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 18 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x00000131 ebx: 0x7c0ee2b8 ecx: 0xb05a6b4c edx:0x9bf88516
edi: 0x00000100 esi: 0x00000001 ebp: 0xb05a6bd8 esp:0xb05a6b4c
ss: 0x00000023 eip: 0x9bf88516 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 6:
# 1 0x9bf88516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
# 2 0x99e101d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
# 3 0x947f60fa in _TSWaitOnCondition + 0x00000085 (CarbonCore + 0x000bd0fa)
# 4 0x947f6332 in _TSWaitOnConditionTimedRelative + 0x000000C3 (CarbonCore + 0x000bd332)
# 5 0x947c13f9 in _MPWaitForEvent + 0x000000DC (CarbonCore + 0x000883f9)
# 6 0x01b29549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)
# 7 0x04454eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)
# 8 0x044527db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)
# 9 0x0445248a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)
# 10 0x04452294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)
# 11 0x04452154 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x00008154)
# 12 0x000f8571 in __mh_execute_header + 0x00016571 (Microsoft Excel + 0x00016571)
# 13 0x04454142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)
# 14 0x01b294e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)
# 15 0x947c245a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 16 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 17 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 18 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x00000131 ebx: 0x7c0ee328 ecx: 0xb0628b4c edx:0x9bf88516
edi: 0x00000100 esi: 0x00000001 ebp: 0xb0628bd8 esp:0xb0628b4c
ss: 0x00000023 eip: 0x9bf88516 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 7:
# 1 0x9bf88516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
# 2 0x99e101d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
# 3 0x947f60fa in _TSWaitOnCondition + 0x00000085 (CarbonCore + 0x000bd0fa)
# 4 0x947f6332 in _TSWaitOnConditionTimedRelative + 0x000000C3 (CarbonCore + 0x000bd332)
# 5 0x947c13f9 in _MPWaitForEvent + 0x000000DC (CarbonCore + 0x000883f9)
# 6 0x01b29549 in MBUEvent::WaitOnEvent(unsigned long) + 0x00000033 (mbukernel + 0x00005549)
# 7 0x04454eb2 in _SetUsePBHOpenDenySync + 0x0000007B (WLMKernel + 0x0000aeb2)
# 8 0x044527db in _WaitForSingleObject + 0x000006C5 (WLMKernel + 0x000087db)
# 9 0x0445248a in _WaitForSingleObject + 0x00000374 (WLMKernel + 0x0000848a)
# 10 0x04452294 in _WaitForSingleObject + 0x0000017E (WLMKernel + 0x00008294)
# 11 0x04452154 in _WaitForSingleObject + 0x0000003E (WLMKernel + 0x00008154)
# 12 0x000f8571 in __mh_execute_header + 0x00016571 (Microsoft Excel + 0x00016571)
# 13 0x04454142 in _CreateThread + 0x000004F7 (WLMKernel + 0x0000a142)
# 14 0x01b294e2 in MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 0x000001FE (mbukernel + 0x000054e2)
# 15 0x947c245a in _PrivateMPEntryPoint + 0x00000044 (CarbonCore + 0x0008945a)
# 16 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 17 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 18 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x00000131 ebx: 0x7c1dbb68 ecx: 0xb06aab4c edx:0x9bf88516
edi: 0x00000100 esi: 0x00000001 ebp: 0xb06aabd8 esp:0xb06aab4c
ss: 0x00000023 eip: 0x9bf88516 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 8:
# 1 0x9bf88e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x99e09eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000019 ecx: 0xb0114f9c edx:0x9bf88e6e
edi: 0x00000000 esi: 0x99e0bfd0 ebp: 0xb0114fc8 esp:0xb0114f9c
ss: 0x00000023 eip: 0x9bf88e6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 9:
# 1 0x9bf88e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x99e09eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000015 ecx: 0xb0218f9c edx:0x9bf88e6e
edi: 0x00010000 esi: 0x99e0bfd0 ebp: 0xb0218fc8 esp:0xb0218f9c
ss: 0x00000023 eip: 0x9bf88e6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 10:
# 1 0x9bf88e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x99e09eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000019 ecx: 0xb031cf9c edx:0x9bf88e6e
edi: 0x00000000 esi: 0x99e0bfd0 ebp: 0xb031cfc8 esp:0xb031cf9c
ss: 0x00000023 eip: 0x9bf88e6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 11 crashed:
# 1 0x976c1760 in _CGPDFSecurityHandlerIsUnlocked + 0x0000000A (CoreGraphics + 0x001a6760)
# 2 0x977c052e in _CGPDFSecurityManagerCreateDecryptor + 0x00000027 (CoreGraphics + 0x002a552e)
# 3 0x9758c0fd in _pdf_filter_chain_create + 0x00000135 (CoreGraphics + 0x000710fd)
# 4 0x9758bec4 in _CGPDFStreamCreateFilterChain + 0x00000058 (CoreGraphics + 0x00070ec4)
# 5 0x97593f44 in _chain_get_bytes + 0x00000023 (CoreGraphics + 0x00078f44)
# 6 0x9755fb0b in _CGAccessSessionGetChunks + 0x00000183 (CoreGraphics + 0x00044b0b)
# 7 0x9755f10e in _img_raw_read + 0x0000024A (CoreGraphics + 0x0004410e)
# 8 0x975f7b57 in _img_imagemask_read + 0x0000008C (CoreGraphics + 0x000dcb57)
# 9 0x97562280 in _img_alphamerge_read + 0x00000267 (CoreGraphics + 0x00047280)
# 10 0x97546983 in _img_data_lock + 0x00001E05 (CoreGraphics + 0x0002b983)
# 11 0x97543bb4 in _CGSImageDataLock + 0x0000007C (CoreGraphics + 0x00028bb4)
# 12 0x98625fb5 in _ripc_AcquireImage + 0x00000389 (libRIP.A.dylib + 0x0000dfb5)
# 13 0x98624b68 in _ripc_DrawImage + 0x000003B9 (libRIP.A.dylib + 0x0000cb68)
# 14 0x975437e0 in _CGContextDrawImage + 0x000001D7 (CoreGraphics + 0x000287e0)
# 15 0x97d357e6 in CA::Render::(anonymous namespace)::create_image_by_rendering(CGImage*, CGColorSpace*, unsigned int) + 0x00000292 (QuartzCore + 0x000197e6)
# 16 0x97d350c4 in CA::Render::create_image(CGImage*, CGColorSpace*, unsigned int) + 0x00000810 (QuartzCore + 0x000190c4)
# 17 0x97d3472a in CA::Render::copy_image(CGImage*, CGColorSpace*, unsigned int, double) + 0x000001EB (QuartzCore + 0x0001872a)
# 18 0x97e60fb4 in CA::CG::fill_image(CA::CG::Renderer&, CGImage*, CA::Rect const&, CA::Mat2<float> const&, bool, bool, CGInterpolationQuality, CA::Bounds const*) + 0x000006CD (QuartzCore + 0x00144fb4)
# 19 0x97e61d57 in CA::CG::DrawImage::draw_image(CA::CG::Renderer&, bool) const + 0x00000073 (QuartzCore + 0x00145d57)
# 20 0x97e61cde in CA::CG::DrawImage::draw_shape_and_color(CA::CG::Renderer&) const + 0x00000020 (QuartzCore + 0x00145cde)
# 21 0x97e5d6ed in CA::CG::DrawOp::render(CA::CG::Renderer&) const + 0x000004A1 (QuartzCore + 0x001416ed)
# 22 0x97e70c19 in CA::CG::Queue::render_callback(void*) + 0x00000147 (QuartzCore + 0x00154c19)
# 23 0x96eb5130 in __dispatch_client_callout + 0x00000032 (libdispatch.dylib + 0x00001130)
# 24 0x96eb8d05 in __dispatch_queue_drain + 0x000003F9 (libdispatch.dylib + 0x00004d05)
# 25 0x96eba99d in __dispatch_queue_invoke + 0x000000BA (libdispatch.dylib + 0x0000699d)
# 26 0x96eb7f89 in __dispatch_root_queue_drain + 0x0000018B (libdispatch.dylib + 0x00003f89)
# 27 0x96ec763d in __dispatch_worker_thread3 + 0x00000061 (libdispatch.dylib + 0x0001363d)
# 28 0x99e0c296 in __pthread_wqthread + 0x000002D4 (libsystem_pthread.dylib + 0x00003296)
# 29 0x99e09eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0xbf010002 ebx: 0x977c0515 ecx: 0x00000043 edx:0x00000000
edi: 0x11e49e30 esi: 0x00000000 ebp: 0xb007c828 esp:0xb007c828
ss: 0x00000023 eip: 0x976c1760 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00010282
Thread 12:
# 1 0x9bf88e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x99e09eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000019 ecx: 0xb0196f9c edx:0x9bf88e6e
edi: 0x00000000 esi: 0x99e0bfd0 ebp: 0xb0196fc8 esp:0xb0196f9c
ss: 0x00000023 eip: 0x9bf88e6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 13:
# 1 0x9bf88516 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019516)
# 2 0x99e101d1 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x000071d1)
# 3 0x993b67ef in CVDisplayLink::runIOThread() + 0x0000039F (CoreVideo + 0x000027ef)
# 4 0x993b6439 in startIOThread(void*) + 0x0000009F (CoreVideo + 0x00002439)
# 5 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 6 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 7 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x00000131 ebx: 0x823720ac ecx: 0xb039ec8c edx:0x9bf88516
edi: 0x00000200 esi: 0x00000101 ebp: 0xb039ed18 esp:0xb039ec8c
ss: 0x00000023 eip: 0x9bf88516 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 14:
# 1 0x9bf88e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x99e09eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000015 ecx: 0xb0420f9c edx:0x9bf88e6e
edi: 0x00010000 esi: 0x99e0bfd0 ebp: 0xb0420fc8 esp:0xb0420f9c
ss: 0x00000023 eip: 0x9bf88e6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 15:
# 1 0x9bf888fa in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x000198fa)
# 2 0x96bd0e71 in +[NSThread sleepForTimeInterval:] + 0x000000A9 (Foundation + 0x0009ce71)
# 3 0x06d26de6 in -[PDFDisplayView periodicFlushRoutine:] + 0x00000081 (PDFKit + 0x00048de6)
# 4 0x96ba3dcf in -[NSThread main] + 0x0000002D (Foundation + 0x0006fdcf)
# 5 0x96ba3d21 in ___NSThread__main__ + 0x00000602 (Foundation + 0x0006fd21)
# 6 0x99e0becf in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00002ecf)
# 7 0x99e0be45 in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00002e45)
# 8 0x99e09f0e in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000f0e)
X86 Thread State:
eax: 0x0000014e ebx: 0xb072cd48 ecx: 0xb072ccac edx:0x9bf888fa
edi: 0x9bda4b4a esi: 0x00000000 ebp: 0xb072ccf8 esp:0xb072ccac
ss: 0x00000023 eip: 0x9bf888fa cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 16:
# 1 0x9bf88e6e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6e)
# 2 0x99e09eea in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000eea)
X86 Thread State:
eax: 0x00100170 ebx: 0x00000019 ecx: 0xb07aef9c edx:0x9bf88e6e
edi: 0x00010000 esi: 0x99e0bfd0 ebp: 0xb07aefc8 esp:0xb07aef9c
ss: 0x00000023 eip: 0x9bf88e6e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Loaded modules:
0: Microsoft Excel (14.4.6.141106 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
1: mbukernel (14.4.6.141106 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
2: MBURibbon (14.4.6.141106 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
3: mbunamedstrings (14.4.6.141106 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbunamedstrings.framework/Versions/14/mbunamedstrings
4: OfficeWindowLocalizer (14.4.6.141106 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeWindowLocalizer.framework/Versions/14/OfficeWindowLocalizer
5: Netlib (14.4.6.141106 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
6: MicrosoftComponentPlugin (14.4.6.141106 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
7: MicrosoftOffice (14.4.6.141106 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
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201: libauto.dylib: /usr/lib/libauto.dylib
202: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
203: Help (46 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
204: libcmph.dylib: /usr/lib/libcmph.dylib
205: libsystem_networkextension.dylib: /usr/lib/system/libsystem_networkextension.dylib
206: liblangid.dylib: /usr/lib/liblangid.dylib
207: DebugSymbols (115 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
208: ImageIO (1038 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
209: libvDSP.dylib (vecLib 3.10 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
210: ImageCapture (9.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
211: VideoToolbox (1562.19 Reg=English Loc=0x0000: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
212: ServiceManagement (1 Reg=English Loc=0x0000: /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
213: libarchive.2.dylib: /usr/lib/libarchive.2.dylib
214: CoreAUC (211.0.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
215: DesktopServicesPriv (1.9 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
216: libpam.2.dylib: /usr/lib/libpam.2.dylib
217: Carbon (157 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
218: libcopyfile.dylib: /usr/lib/system/libcopyfile.dylib
219: libRadiance.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
220: Foundation (1151.16 Reg=en_US Loc=0x0000: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
221: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
222: libdispatch.dylib: /usr/lib/system/libdispatch.dylib
223: libLAPACK.dylib (vecLib 3.10 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/li -
Error Message when printing handouts
First, I know this has already been discussed in these forums. I tried the proposed solution in this thread http://forums.adobe.com/message/6273232#6273232 and it still didn't fly. I'll go ahead and bust out a full explanation of the issue for those of you who may not want to navigate to the other thread:
I'm getting the following error message when trying to publish my project as a handout:
I'm launching Cap 7 in admin mode on a windows 8 machine and trying to publish to Word 2013.
I'll select a publish location and start the publish, it gets to 10% and then stalls out (the error message doesn't appear at this time). If I hit alt+tab, I'll see a "Save as" window. I'll reselect the directory and name the file correctly and hit save. That moves the progress bar to 100% and the error message appears. I've tried to copy and paste the slides to a new project and the same thing occurs. From what I've seen, others have had this problem but I've yet to see a confirmed fix. If you've run into the issue and solved it, please let me know. Is there a word plugin I need to install? Is there a way to bamboozle my handouts from captivate to .pdf to word? That would be cumbersome but I'm not scared to try it.
Thanks in advance,
EricHave you tried with system PLD?
Thanks,
Gordon -
For some reason I am no longer able to print from the internet, or pdfs.
In Firefox and Safari, I get the an error saying "Printer Error: An error occurred while printing."
In Acrobate Pro I get the error "The document could not be printed."
I even took a screen shot, but I'm not able to print from Preview.
I recently used Font Nuke to clear my font cache. Could this have caused a problem?
Any thoughts would be appreciated.Try clearing the print queue ...
Open System Preferences > Print & Scan > Print
Click Open Print Queue
Delete all jobs then restart your Mac. Turn the printer off then back on.
Try printing a pdf file.
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