Excel Files become "Broken" and cannot be opened

Our environment is as follows:
SharePoint 2013 server, web application running in 2010 mode.  Our users are primarily on thin clients in a 64-bit Citrix environment running Office 2013 applications.  We use a redirected desktop/my documents on a network drive so that users will
have their documents and settings on any computer they log into.
The issue we've run into is that sometimes one of the Excel files becomes "broken" and will no longer open.  This seems to be related to when a user has the file open for long periods of time and loses connectivity or if the user's Excel /
session crashes.  When the file becomes broken, the symptoms are:
Open document from SharePoint and Excel splash screen reads:
1.  Starting...
2.  Contacting the Server For Information.  (This message lasts ~2 min)
Then an error message in Excel states:
"Microsoft Excel is waiting for another application to complete an OLE action."
OK
"Could not open 'https://sharepointurl/site/subsite/documentlibrary/document name.xlsx'."
OK
Microsoft Excel cannot access the file
'SameFilePathAsAbove'.  There are several possible reasons:
The file name or path does not exist.
The file is being used by another program.
The workbook you are trying to save has the same name as a currently open workbook.
OK
Empty workbook
We've had problems determining "who" broke it, but the result is the same - nobody is able to open it, whether using Excel2013, Excel2010, or the Excel Services thru the SharePoint "view in browser" option.
Our terminal servers reboot nightly, we've tried rebooting the 2 SharePoint application servers and the SharePoint SQL server to no avail.  It seems like the file is stuck waiting for itself.  In some cases, we've found that older versions of the
file can be restored (generally a few versions back) but when versioning is not enabled then that possibility is out.
We cannot seem to resolve where the issue lies at it's core or how to resolve it.  This happens much more frequently for the documents that users keep open for long periods of time making modifications to them, but we suspect that's because they are
just more likely to have a SharePoint document open if their computer or Excel client crashes.

They don't want us (the dealers) to edit the spreadsheet, but they do want us to read it. It's their pricelist, they wouldn't sell a lot of equipment if we couldn't see how much it costs! The point is that Numbers won't even open a spreadsheet that is edit protected, not read protected. This is a major issue, it should at the very least tell me I can open or import the sheet as a read only.
Excel will always open the spreadsheet, it just can't make changes to it.
For right now, when I need to get information from the pricelist in Excel, I have to copy and paste the info from the edit protected page to another blank sheet. This is a royal PITA because the Excel pricelist has 50 plus pages. I have been officially told to do that by my manufacturer. But they won't give anyone the password to unprotect the edit function of the sheet. Go figure.

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