Excel not letting user save to shared drive, only user using the files, yet it says someone else is using the file.

I have seen this problem discussed before, but have never seen a clear cut solution.
I have a user using Excel 2013. She can create and open files locally, but when she tries to move or save to a shared network drive, she gets the error "Someone else is working in (shared drive/filename) please try again later. She's the only one using
the file most of the time.
I have done a repair on the Office installation, but the user is still having the issue, and I need to remedy this. She has appropriate file/folder permissions on the network. Really stuck on this one.

Hi,
As we know, Office creates TMP files like "$.tmp file" when you open a document. Saving does not delete the files if we still have them open. And this issue occur with network drive not local disk, so
it might be caused with the account permission of the network drive. If your user has no delete permission, the temp file might be not delete after closed the file. Please try to check the permission first.
Then, if there are some mistaken operations when using the files in network drive, we could delete the temp file manually, and then the error would disappear. Please see the similar thread:
https://social.technet.microsoft.com/Forums/office/en-US/63fb4e70-4de7-45c4-a2ca-ff7209687553/excel-file-that-always-shows-a-certain-user-has-it-open?forum=excel#3e0a52bd-3ee9-4dce-8fe3-63a0937c4eed
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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