Except Outlook folders' system, all other suddenly disappear after a custom backup

As I don't trust Microsoft, a have prepared a daily backup for the PST files onto a different location on the local drive as well as to a network drive in the office. The backup is a BAT file with xcopy command. The BAT instructs Outlook to close through
taskkill command before starting copy.
As soon as the backup finishes, Outlook is opened (through 'start Outlook.exe'). The backup system works fine. However,
SOMETIMES, when the Outlook opens, all the folders, except those of the system (Inbox, outbox, etc) , simply disappear!! At this very moment, my colleagues in the office fear having lost all the e-mails. I just ask them to close and re-open
Outlook then the folders come back uneventfully.
Can someone from Microsoft explain why the folders disappear? It is quite strange because it does not happen in certain computers (we have fifteen in the network), but randomly.
If it help, we use POP3 and all computers retrieve e-mails from at least ten different email accounts being all of them filed in one only PST file.
We used to use Windows Mail on Windows 7 (of course through a tweaking) and now we migrated all e-mails to Outlook as it appears to be more professional for many reasons. But, once more, I'm fearing that it may be not so good.
Rogerio Martins

Hi,
Since it doesn't really cause the emails/folders to lose, and not all computers have this problem, I may assume if it's 3rd-part add-ins caused the folders not display at the first start.
Have the users start Outlook in Safe Mode, if the issue will never reappear in Safe Mode, disable the suspicious add-ins to verify my assumption.
Start Outlook in Safe Mode:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
To disable add-ins:
1. File -> section Options -> section Add-Ins
2. At the “Manage” dropdown list at the bottom select which type of add-ins you would like to enable/disable
3. Press “Go…” and make the changes
4. For some add-ins you’ll need to restart Outlook for changes to take effect.
Regards,
Melon Chen
TechNet Community Support

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