Exception Deployer fails with return code 1603 during Acrobat XI installation
We are deploying Acrobat XI to Windows 7 clients and a percentage of them fail to execute Exception Deployer successfully and are returning the 1603 return code. I have pasted below relevant portions of the ExceptionDeployer.log file from two different computers with the same return code. Sometimes running the installation again works but sometimes it fails again with the same error code. I haven't been able to find exactly what it is that is failing or how to resolve this.
4/4/2015 00:04:57 [INFO] ExceptionDeployer - ##################################################
4/4/2015 00:04:57 [INFO] ExceptionDeployer - Launching the ExceptionDeployer...
4/4/2015 00:04:57 [WARN] ExceptionDeployer - Failed to initialize the TokenResolver properly.
4/4/2015 00:04:57 [INFO] ExceptionDeployer - **************************************************
4/4/2015 00:04:57 [INFO] ExceptionDeployer - AcrobatProfessional11.0-mul
4/4/2015 00:05:59 [INFO] ExceptionDeployer - The process return code is (1603).
4/4/2015 00:05:59 [ERROR] ExceptionDeployer - Exception deployment failed for payload (AcrobatProfessional11.0-mul)
4/4/2015 00:05:59 [INFO] ExceptionDeployer - **************************************************
4/6/2015 16:05:56 [INFO] ExceptionDeployer - ##################################################
4/6/2015 16:05:56 [INFO] ExceptionDeployer - Launching the ExceptionDeployer...
4/6/2015 16:05:56 [INFO] ExceptionDeployer - **************************************************
4/6/2015 16:05:56 [INFO] ExceptionDeployer - AcrobatProfessional11.0-mul
4/6/2015 16:07:14 [INFO] ExceptionDeployer - The process return code is (1603).
4/6/2015 16:07:14 [ERROR] ExceptionDeployer - Exception deployment failed for payload (AcrobatProfessional11.0-mul)
4/6/2015 16:07:14 [INFO] ExceptionDeployer - **************************************************
Hi ohtesw,
Please check out this document: Error 1603: A fatal error occurred during installation.
If the solutions in that document don't do the trick, please let us know.
Best,
Sara
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Here's the error summary:
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See error summary below:
I installed the Visual C++ 2008 redis pkg from Microsoft site (both x86&x64) then tried reinstalling and after 2 hours the very error and nothing installed!!!
VERY FRUSTRATING...
Please advise
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148 {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} -----------
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Anyone out there that knows how to get past this? I´m using Adobe Application Manager and nothing else.
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