Exception Pull packages failed - user is not authorized to access ICE path

Hi experts,
I'm facing with the follow exception when I index content from the server repostory:
#1.5 #CA29D00050030076000000000010306C00049216F4C97794#1286527200622#com.sapportals.wcm.service.ice.wcm.subscriber.ICESubscriber#sap.com/irj#com.sapportals.wcm.service.ice.wcm.subscriber.ICESubscriber#global_user#0##n/a##a35fe704d2b711df90a000002edfd0ee#Thread[ThreadPool.Worker4,5,SAPEngine_Application_Thread[impl:3]_Group]##0#0#Error##Plain###Pull packages failed - java.io.IOException: User 'xyz' is not authorized to access http://myserver:57800/irj/servlet/prt/portal/prtroot/com.sap.km.cm.ice
     at com.sapportals.wcm.service.ice.wcm.ICEHttpConnection.checkStatus(ICEHttpConnection.java:290)
     at com.sapportals.wcm.service.ice.wcm.ICEHttpConnection.getOutput(ICEHttpConnection.java:165)
     at com.sapportals.wcm.service.ice.wcm.subscriber.ICESubscriber.pullPackage(ICESubscriber.java:149)
     at com.sapportals.wcm.service.ice.wcm.subscriber.ICESubscriber.run(ICESubscriber.java:101)
     at com.sapportals.wcm.service.scheduler.SchedulerEntry.run(SchedulerEntry.java:174)
     at com.sapportals.wcm.service.scheduler.crt.PoolWorker.run(PoolWorker.java:108)
     at java.lang.Thread.run(Thread.java:770)
Can you help me handling with this exception please?
With best regards
João Macedo

Any help?
Thank you
Best regards
João Macedo

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    Charly

    TagSwapper ?
    which Portal Desktop Type are you using ?
    Which Portal version ?
    /ulf

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