Exceptionally slow download speeds, no answers from company

We upgraded to 75/75 last week. After installing the new router, my husband, who is a network engineer working from home noticed that the download speeds were exceptionally slow, averaging about 1.5 Mbps. Upload speeds were fine. We called customer service last Saturday and were told it was an outage that would be fixed "soon". That was six days ago. Still no fix. He can't work here because the speeds are too slow. While all the customer service reps have been very nice, no one can get us an answer about when, if ever, it will be fixed. Considering calling Comcast. Thoughts? Anyone else having the same issues?

There were some service issues in the northeast today but they were resolved around noonish. Are you still having the problem? This may all be very basic, especially to your network engineer husband, but.... If you're still having the problem, are you getting the slow download speeds via wifi or with a hardwired (Ethernet) connection to your router? What results do you get using the Verizon speedtest: http://my.verizon.com/services/speedtest/ And what results at www.speedtest.net? That additional info may help a fellow user here on the forum suggest where the problem lies and what you might do about it.

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I need to update to the latest version of Snow Leapord-currently running v10.6. Because of where we live the slow download speed for such a large file has kept me from downloading the update. What can I do short of hooking up computer elsewhere?

I need to update to the latest version of Snow Leapord-currently running v10.6. Because of where we live the slow download speed for such a large file has kept me from downloading the update. What can I do short of hooking up computer elsewhere?

Do you ever visit a friend or realtive with a Mac who has faster internet? Maybe the local library has Macs on a fast line. If so, get a USB thumb drive and put this link on it from your computer:
http://support.apple.com/kb/DL1399
Then put this link on the drive:
http://support.apple.com/kb/DL1429
When you are at some place that has a Mac with a decent download speed. insert the thumb drive in that Mac and click on the first link ("DL1399") and direct the download to your thumb drive. Now do the same this with the second link.
The installer files will now be on the thumb drive and, when you get home, drag them from the thumb drive to your desktop. Install the Combo update first.

Slow download speeds from the iTunes store? these last few days?

Anyone experiencing slow download speeds from itunes store these last couple of days? According to speedtest.net I have a 12 Mbps link but downloads from itunes are taking hours and hours...

i experience same problem..even using my computer to download the app..take forever or download fail..something wrong with itune store

Slower download speeds from Arch

Hello,
I am getting slower download speeds from Arch Linux than from my other distros. I have googled and applied the following "fixes" but they don't improve the download speed.
1. I shut off ipv6:
# /etc/modprobe.conf
alias net-pf-10 off
alias ipv6 off
2. I shut off ipv6 in firefox.
3. Here's my /etc/rc.conf:
DAEMONS=(syslog-ng iptables dhcpcd network netfs portmap ntp crond alsa gpm kdm cpufreq)
lo="lo 127.0.0.1"
eth0="dhcp"
INTERFACES=(lo eth0)
4. Here's Arch compared with Zenwalk:
Arch vs Zenwalk download and upload speeds by
http://www.speakeasy.net/speedtest/
Arch 17719 kbs down 2049 kbs up
Zenwalk 21537 kbs down 2779 kbs up
5. Ping tests are equal:
Arch: 64 bytes from 64.233.167.99: icmp_seq=1 ttl=242 time=41.2 ms
Zenwalk: 64 bytes from py-in-f99.google.com (64.233.167.99): icmp_seq=34
ttl=242 time=40.5 ms
6. I also tried a different browser, and tried stopping iptables.
Can anyone help?
macroron

timtux wrote:Then i would encourage you to try a different NIC. It's probelity
some driver issue as no one else has noticed this problem.
Thank You,
I was just about to ask about kernel modules/drivers. forcedeth is the nic driver, I think. But i have no idea how to correct something that's compiled in. I will stay with what I have for now. until I learn somemore. I like Arch Linux and plan to stay with it.
macroron
MODULES=(powernow-k8 forcedeth slhc ac97_bus snd-mixer-oss snd-pcm-oss snd-seq-oss snd-seq-device snd-seq-midi-event snd-seq snd-page-alloc snd-pcm snd-rawmidi snd-timer snd snd-mpu401-uart snd-mpu401 snd-ac97-codec snd-intel8x0 soundcore)
# lsmod
Module Size Used by
nvidia 7239028 24
agpgart 27352 1 nvidia
cpufreq_ondemand 6796 1
ipt_LOG 6272 1
xt_tcpudp 3328 1
xt_state 2432 1
iptable_filter 2688 1
iptable_mangle 2560 0
iptable_nat 6404 0
nf_nat 15532 1 iptable_nat
nf_conntrack_ipv4 14092 3 iptable_nat
nf_conntrack 51720 4 xt_state,iptable_nat,nf_nat,nf_conntrack_ipv4
nfnetlink 5272 3 nf_nat,nf_conntrack_ipv4,nf_conntrack
ip_tables 10452 3 iptable_filter,iptable_mangle,iptable_nat
x_tables 12036 5 ipt_LOG,xt_tcpudp,xt_state,iptable_nat,ip_tables
analog 10272 0
ppdev 7556 0
lp 9220 0
ns558 4224 0
gameport 11784 3 analog,ns558
ppp_generic 23572 0
psmouse 34952 0
serio_raw 5636 0
parport_pc 35172 1
parport 31176 3 ppdev,lp,parport_pc
rtc_sysfs 3840 0
rtc_proc 3844 0
rtc_dev 6664 0
rtc_cmos 7188 0
rtc_core 7684 4 rtc_sysfs,rtc_proc,rtc_dev,rtc_cmos
rtc_lib 3456 2 rtc_sysfs,rtc_core
k8temp 4736 0
pcspkr 2944 0
usbhid 36128 0
hid 24448 1 usbhid
ff_memless 5256 1 usbhid
sg 26524 0
i2c_nforce2 5120 0
i2c_core 17536 2 nvidia,i2c_nforce2
tsdev 6464 0
evdev 8192 0
thermal 11528 0
fan 3972 0
button 6288 0
battery 8452 0
ac 4100 0
snd_intel8x0 28700 2
snd_ac97_codec 95780 1 snd_intel8x0
snd_mpu401 6760 0
snd_mpu401_uart 7040 1 snd_mpu401
snd_rawmidi 19104 1 snd_mpu401_uart
snd_seq_oss 29056 0
snd_seq_midi_event 6528 1 snd_seq_oss
snd_seq 46544 4 snd_seq_oss,snd_seq_midi_event
snd_seq_device 6796 3 snd_rawmidi,snd_seq_oss,snd_seq
snd_pcm_oss 38688 0
snd_pcm 69124 4 snd_intel8x0,snd_ac97_codec,snd_pcm_oss
snd_timer 19076 3 snd_seq,snd_pcm
snd_page_alloc 7816 2 snd_intel8x0,snd_pcm
snd_mixer_oss 14592 1 snd_pcm_oss
snd 44516 14 snd_intel8x0,snd_ac97_codec,snd_mpu401,snd_mpu401_uart,snd_rawmidi,snd_seq_oss,snd_seq,snd_seq_device,snd_pcm_oss,snd_pcm,snd_timer,snd_mixer_oss
soundcore 6368 1 snd
ac97_bus 2432 1 snd_ac97_codec
slhc 5760 1 ppp_generic
forcedeth 42888 0
powernow_k8 12948 0
freq_table 3984 2 cpufreq_ondemand,powernow_k8
processor 24532 2 thermal,powernow_k8
ext3 119176 1
jbd 54312 1 ext3
mbcache 6916 1 ext3
sd_mod 17796 3
sr_mod 14372 0
cdrom 34464 1 sr_mod
ehci_hcd 30732 0
ohci_hcd 19588 0
usbcore 111240 4 usbhid,ehci_hcd,ohci_hcd
sata_nv 15748 2
ata_generic 5636 0
pata_amd 10380 0
libata 103060 3 sata_nv,ata_generic,

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes??????

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes?

As jules says, your rate (currently at least) may be slow.
If it used to be good I wonder is your ISP is slowing ('throttling') your speed after you've used so many GB of a quota each day or month - check what they think you should be getting as a download speed.
While Apple's servers do occasionally play up, it's generally the ISP being slow not Apple.
If you're using Google's DNS servers that has caused issues for some.
Recommended speeds for near instant playback:
SD         2.5Mbps
720p      6 Mbps
1080p    8 Mbps
Is your speed test from somewhere like speedtest.net?
It might be helpful to post Mbps to ensure we/you are not confusing speeds by using different units to those measured.
AC

Very slow download speeds with ATT U-Verse

Hello,
Experiencing very slow download speeds with Macbook Pro 2011, on Lion, and ATT UVerse Max, which should allow for an avg. 11-12 MBPS speed. Instead, I get a fluctuating 60-370 kbps speed. I am not experiencing this problem on my Windows machines (Laptop running Windows 7 and Desktop on XP), it is only affecting the Macbook pro. I wonder if this issue is a known problem with ATT U-Verse and Macs, I spent hours yesterday with their support online and they couldn't help me, stating that from their side all settings were OK; the first representative from ATT re-booted the router remotely and that seemed to work for about 10 minutes, and then it went back to a crawling speed...
Any suggestions welcome!
Thanks

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

Exceedingly slow download speeds on brand new mbp os lion

Hi,
There seems to be a lot of posted issues with slow download speeds on the MBP. I purchased mine 2 weeks ago (Oct 2011), a 13" core i7. My download speeds are a tiny fraction of what I get with a 10 year old Dell. Reading the posts on this issue, they all seem to be going in circles. I am technically very savvy although new to apple. I did at one point get an acceptable increase in download speeds after manually entering the gateway, subnet and DNS. However two days later download speeds have reduced from 17.8 MB/s to 37kb/s. The right now the Dell is screaming a 702MB download. The MBP slug is telling me it will take 5 hours.
Has anyone ever resolved his issue?

So as mentioned above I tried connecting to the router using a wire instead of wireless..
many sites work fine....but some do not
Example
works fine
Apple.com
gmail.com
does not work fine...the page does not load up and gets stuck in the very beginning....
www.CNN.com
http://www.sportsauthority.com/home/index.jsp
sportauthority has flash embedded on that page....CNN, I do not know...
could it have anything to do with Flash ?
Regards,

Anyone else having slow download speeds ?

i am having slow download speeds ever since the apple keynote... is this the new data center speeds?... is this what we should expect from now on?

for me the fix was to take my network off OpenDNS servers... and back to my ISP's DNS.... and instant fix...
disappointing, as i liked the service from them...
hope this helps finovotny....

I was experiencing slow downloading speeds

I was experiencing slow downloading speeds(13.68Mbps) so I called my ISP. The ISP tech asked me to disconnect the cable from the airport express & plug the cable directly into the iMac. When I ran the speed test again I got 40.34Mbps download speed. The tech said that was proof that the problem was with the Airport Express & not the modem. However, now I do not have WiFi. And now I am only getting an amber light on the Airport Express. Any suggestions on how to have WiFi without slowing downloading speeds? Note: Downloading speeds were good until this last week. Please help!

Hiya
Airport Express model 802.11 Version 7.6.4
Does it have two ethernet ports on it?? or just one?
You suggest that I replace the Airport Express with an Airport Extreme: I do have an Airport Extreme in another room by our TV & Blu Ray to enable Netflix movies. A Mac Store technician set up the wireless system that way in 2010. Can I use 2 Airport Extremes instead?
Yes, that is no problem. I am guessing the Extreme is linking by wireless?? Or do you have ethernet between the Extreme and Express?
I am afraid of suggesting this, but I would consider just swapping the roles.. put the extreme on the modem.. and the express on the TV and bluray player.. and it will probably work fine.
What are speeds like to the Extreme on the TV? Does netflix play properly?
If you shut down the Extreme, does the speed get better on the computer?
Are you suggesting that the modem should be bypassed and the Express should be connected to the Mac by ethernet?
Not exactly.. you should already have an ethernet from modem to the express.. can you plug another ethernet express to the Mac.. assuming your Express has two ethernet and not just one.
"Try manually setting channels and forcing bands with different name." : I do not have any idea of how to do this.
Try the simple alternatives above. We can consider this as well if those don't work.
Do you have someone you could call easily and cheaply to try and sort the problems??
Otherwise buying a new AE is actually probably just as cheap as getting a technician in to look at it. Not that new equipment wrongly setup will work any better than old equipment wrongly setup.. but you have a month of free phone support from apple when you buy it new.

Slow download speed

Trying to download Adobe Standard and experiencing extremely slow download speeds. My internet connect is good, and I've tried restarting. nothing seems to be working.

Out of curiosity I just downloaded Acrobat XI Standard from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
The download completed within less than 3 minutes, and I am 10,000km away from the Adobe download servers, at the other side of the Pacific ocean.

IPad 2 / Apple TV slower download speed than laptop?

My Apple TV (gen 2) and iPad 2 both have issues with download speeds. Netflix has pretty much become useless on my Apple TV due to the slow download speeds. I'm currently using CableOne for my internet provider and I consistently get ~ 20-25Mbps download speeds on my laptop, but only around 0.75Mbps on the iPad 2.
I use a Linksys WRT64G router and currently have it set to use wireless "G" only, QoS and WMM disabled, WPA Personal Security with AES encryption and the wireless set to channel 1. All these settings were based off other user's findings that have had the same issues and yet I'm still having problems.
Both the iPad and the router have been rebooted without improvements.
Any other suggestions?
Thanks in advance...

wireless is unreliable for the speedtest as it varies depending on home conditions so only way accpeted is by cable. if that also shows a problem then you can take it from there
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

E1200 router: very slow download speeds, ok uploady got

I recently set up a new E1200 router to replace my old one. We are having problems with very slow download speeds (often <0.10 Mbps) even while the upload speeds are OK (8-10 Mbps). Our previous download speed over wifi was 10-15 Mbps.
When I first set it up, the download speed was very poor on the initial computer. After fooling around, it was fine. I don't know what I did that made it speed up. However, my wife's computer has had very poor download speeds. After rebooting my computer, the download speed has also dropped bak to <0.10. I was able to stream Hulu on my Wii just fine an hour ago.
What could the problem be?

So we could have this isolated, check how much speed you’re getting straight to the modem so we’ll have some point of comparison that from your internet provider. If through the router, you have struggles with not getting an acceptable value for download speed especially if it only happens with the wireless connection, you can try these: change the wireless channel and the wireless security on the router. If on the router, you have the channel set to auto by default change it to (3,6,9,11), just have to play around with it. Moreover, for the wireless security, select WPA2 Personal. If that doesn’t make any difference, update the firmware of the router, reset and have it reconfigured.

Why i have very very slow downloading speed on wifi on iphone5

While on wifi I am experiencing very slow downloading speed on iPhone 5. My iPhone 5 is a brand new phone, I have to wait for hours to complete a running download of about 40mb or so. Please help me and tell me if there is any solution to that. On the same wifi network I have the new iPad and iPhone 4 and iPhone 4S, all are working perfectly getting perfect speed while downloading but I can't on iPhone 5.

What you did was fine. Leopard is a little different to 10.4.11, but:
Repairing permissions is an important part of regular maintenance, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two.
Background information here:
http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.

Very slow download speed on ipad 2

Okay folks I need your help. I have just installed an Airport Extreme (newest model) wirless router and a new Motorola Sufboard modem and my interenet download speed is pretty good on the pc (23-25 Mbps). However, when I run the speed test on my ipad 2 it is pathetic (.14 - .18 Mbps). My iphone 4 is getting about the same download speed as well. I have reset all devices, tried forgetting the network and then signing on again, but nothing helps. What could be causing the slow download speed on the Apple products?

Okay I got it. I went into the Airport Utility and changed the channel selection from automatic to manual and then I changed the channel to something different. There are a lot of house in my neigborhood and I guess the default channel 6 was just way over crowded. Just did another test on my iphone4 and got a download speed of 18.33 Mbps. The ipad2 yielded a new speed of 24.24 Mbps. Much better now. Thanks!

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Exceptionally slow download speeds, no answers from company

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