Excessive noise from disc burner

I am hearing what sounds like excessive fan noise(?) when burning a DVD. I haven't noticed this until today. I have used the system quite a lot over the two years I've had the 24".
I also hear it when playing a disc on VLC media player, but strangely all is silent when I play the same disc on the Apple DVD Player (these are both software, right?). The mechanical hardware built in the iMac is Matshita DVD-R UJ-85J.
If it is fan wear(?) or whatever, why can't I hear it when using the Apple DVD Player?
Whatever it is, is it likely to cause serious internal problems, and, should I expect a heavy repair bill?
Thanks in advance..

Some disc make more noise because they are slightly unbalanced, or possible a bit warped. The difference in sound can also vary based on how fast the disc is spinning. Different types of discs and different apps can use different spin rates in the optical drive.
If it is fan wear(?)
If it only happens when you insert a disc into the optical drive, it is probably not the fans.
With Intel Macs, you can get an external FireWire or USB 2.0 optical drive. OWC has good options.
http://eshop.macsales.com/shop/firewire/optical-drives/
I have an old USB 2.0 optical DVD/CD drive (read-only). It works for DVD movies and even booting up the iMac with a Mac OS X installation disc. I usually use it in read-only situations (such as watching a movie or installing software), instead of the built-in optical drive. I use the built-in optical drive when I need to burn something... reduces wear on the built-in drive.

Similar Messages

Burning DVD from disc image

I've been burning DVD's from disc images using Encore 1.0 for some time now. ever since I upgraded to 2.0, Encore gives me error messages on my project like:
"first play not set" and
"remote control problem".
I don't see how these messages can appear when I'm using a disc image (i.e. a completed project) as the source. does anyone know?

When you click on the Build DVD button in the Disc panel, Encore does a quick check of errors
in the current project. If you have a new, empty project, you will at least get errors about First Play and Title Remote. Those errors have nothing to do with your disc image, they apply to the current project, from which you are trying to burn your disc image.
These errors may be safely ignored, since they don't have any effect on your disc image.
-Jeff

I can't find where to switch from my internal disc burner to my external burning device

I can not find where to switch from my internal disc burner to my external when burning music in iTunes. Please help.

First, check to make sure it is plugged in. With all of the devices you may have and limited USB ports, you may have mistaken which is plugged in. When you pull down file to burn a CD, a pop up window should occur giving you a selection of your internal and external CD drives. If you only see your internal drive, try inserting a disc and see if you computer asks what you want to do with the CD. If so, it shows your computer is now seeing the drive. If nothing happens, try restarting your computer with your external drive plugged in.

Changing from Data to Audio disc burn

I can't change from a data disc burn to audio. I have gone throught the preferences to burn tab. It doesn't have an OK button.Once I close the window it goes back to data burn. Their is NO burn button in the upper right hand corner of the Itunes window only a data burn in the botton right corner.

I'd suggest you try posting in the iTunes for Windows forum. You'll be more likely to get help there than you will here in the iTunes for Mac forum.
Good luck.

When i try to burn from library disc burner and software not found message appears

when i try to burn a disc from library the message disc burner and software not found appears.

Hello,
I am having the same problem - "Disc burner or software not found" and I can't create a new CD from iTunes "burn playlist to disc". I see many others asking the same question and I don't see answers. I have spent all day uninstalling and reloading iTunes, testing, etc. Even iTunes support said they couldn't help me.
I have Windows 7, and I can't really use iTunes without having the CD burner working. I have wasted hours and will gladly pay for help, but iTunes support said "no".

Discs burned from iTunes 10.1 will not play on some Sony CD players

I'm having a problem with 32 bit iTunes 10.1 (on Windows XP sp3) where burned discs will not play on my Sony CDP355 or CDP400 carousel CD players but will play on a Sony CDP455. Discs burned with earlier versions of iTunes used to work fine with these players (I think). Also, these "incompatible" players did not recognize the disc as one containing CD text. In fact, they would not read the disc at all.
My friend running 64 bit iTunes 10.1 on a Windows 7 machine doesn't have this problem with discs she burns. They will play OK on those exact same players.
Burned files seem to play OK on most of my other CD players and I have confirmed the files are CDA format files (not MP3).
I had selected MAXIMUM SPEED, AUDIO and INCLUDE CD TEXT in my burn settings.
Any help would be appreciated.

Thanks for this suggestion. I reduced the burn speed to 12X (my burner is 48X maximum) and made another copy. It works just fine. I'll experiment with higher speeds later but for certain the 12X speed solved the problem.

Superdrive noise & warm discs

I've just made the switch fom a windows pc & have had my 17" iMac for 6 days.
I installed the upgrade to iLife '08 & the drive was rather noisy during the process, I've tried other discs - an audio cd, a DVD & a CD of photos, which had the noise a little when they first started up. I haven't yet tried to burn any discs. The only way I can think of to describe the noise is like an old printer working!?
And all the discs were pretty warm when I ejected them.
My question is: Is this normal (cos I have no idea!)?
Thanks in advance.

with the posistion the drive is in it can show extra disc noise if the discs are slightly uneven. You'll find some discs worse than others - think its down to how good the manufacturing is. Nothing to worry about - the discs are warm from the heat generated by the drives motor - nothing to worry about. Had a number of imacs for years and all were the same - various amounts of isc noise warm discs etc.

ARRRGGGGHHHH!!! Burned by Disc Burner

ARRRGGHHHH! I attempted to burn a disk of client files using Apple's disk burner. What a completely frustrating experience. This is as intuitive as a Windows box. Not only that...but...
I pulled a folder from my Client harddrive (external drive). The burner told me there were too many files. So, in the DVD window (where I dragged the folders) I deleted excess folders (my RAW files!). It still told me too much data. Figuring it is still including the folders I deleted, I emptied the trash. ARRRRGGGHHH!
It took the folders from my client external drive and deleted them! ***???? The DVD I was trying to burn is on my desktop of my MacPro. The folders were copied from the external drive and it was my understanding these are only aliases. Also, there was only 3G's of info in the files for a DVD with plenty of room. Why did it keep telling me there's not enough room. What a POS. ;~/
Not that I'll even consider using this POS system to burn disks, but could anyone explain *** just happened???? Luckily, I've delivered the job to the clients, and have the original, unedited RAW files backed up - but I have lost the edit, the adjustments and the naming.
Also, from the time I put blank media in, it takes more than 10 minutes for the system to even recognize the disk.
Very frustrated.

through an alias, it actually takes the folder from my external drive and deletes it
Deleting aliases do not delete the actual files. The files within alias folders are real files, though, and can be deleted. They will not have the alias arrow in their icons.
Hey Apple, that has got to be one of the worst ideas yet! Thanks for assisting me in throwing away hours worth of RAW file editing. An alias should be just that! And if I delete a folder from the DVD I'm preparing to burn it should only remove it from the DVD - NOT my external drives.
There are reasons that it works the way it does. Before Tiger (OSX 10.4) the disc burning system was different:
When you inserted a blank disc it created a hidden disk image file (the size of the bank disc) on you system hard drive. Anything you dragged to the blank disc was copied into that disk image file. You could move, delete, or rename those copies without affecting the original files. When told to burn, it copied the contents of the disk image file onto the blank disc, then deleted the disk image file.
There were two problems with that method:
1) Space
At that time burners were only for single-layer discs, but that still needed 4.7 GB of the system hard drive for the disk image file. If your system drive was getting full you couldn't free up space by burning then deleting files because there wasn't enough room for the disk image file. Now, with double-layer DVDs and Blu-ray, you would need even more space, up to 50 GB.
2) Time
The first DVD burners used by Apple were only 1X or 2X, so the actual burning time was much longer than the time spent copying the files into the disk image file. With newer drives up to 20X, the copying time made the overall burning a lot slower.
The new system avoids these problems, but you do have to be careful to look for the alias indicator to avid accidentally deleting real files. If an entire folder won't fit, don't delete from inside the alias folder. Instead, create a folder inside the Burn Folder, then drag the desired files from the original folder into the new folder inside the Burn Folder. This will create aliases, which can be safely deleted if there is insufficient space.

Noise from hard disk

Hi, everyone.
I bought a new mackbook pro in this Jan. Recently, I hear some not continuously noise from hard disk, especially when i open a file in hard disk or verify the hard disk. Is something wrong with my hard disk?
Thanks

This hard disk clicking is a know problem for many laptops. If you search it on Google, you will find a lot of discussions about it in the Unbuntu Linux forums. In most cases, it is due to the Advanced Power Management (APM) feature of notebook hard drives. The default APM settings of these drives are aggressive so as to extend notebook battery life. As a consequence, the HD tries to park its actuator head to the ramp whenever it judges the system as idle. However, OS X or some third-party applications may access the hard disk quite often, resulting in a park/unpark cycle every few seconds.
Every of these cycles is counted as one load/unload cycle. Most notebook drives support up to 600,000 load/unload cycles. If a hard drive parks its head every few seconds, it may shorten its life by "using up" the cycles more quickly.
I had the same problem on my Powerbook with a Hitachi Travelstar 5K160 80GB PATA drive. I heard the frequent clicking sound right after I installed it into the laptop. The SMART status appeared to be Verified, and there was no problem with the drive itself. After searching on Google and Hitachi web site, I found the causes and solved the problem using the Hitachi Feature Tool. For other HD brands, I have no experience at all.
Basically, Travelstar 5K160 drives have three idle modes, from which a user can set one as the deepest idle state:
1) Active Idle: the actuator head is parked near the center of the disk, and power usage is 45-55% less than performance level. Recovery time to active mode is about 20ms.
2) Low Power Idle: this is usually the factory default idle mode. The head is UNLOADED to the ramp and the power consumption is 60-65% less than the performance level. Recovery time is about 300ms.
3) Low RPM idle: in this idle mode, the hard disk will spin down to a lower RPM speed. More power is saved but recovery time is much longer. (I can hear the disk spin down and spin up again a few times per minute. There is also a lag in system reaction time.)
To get rid of the hard disk clicking, you need to set Active Idle as the deepest APM idle mode. To do it on a Hitachi hard disk, you need Hitachi Feature Tool, and a Windows laptop with the same HD interface as your drive (PATA or SATA). Sadly, the feature tool is only for Windows and Linux.
You can download Hitachi Feature Tool 2.10 as an ISO image here: http://www.hitachigst.com/hdd/support/download.htm#FeatureTool and burn it into a bootable CD. The userguide of the tool is available on the same page.
Then, take out your hard drive from your Macbook and install it into a Windows laptop. Boot the machine using the Feature Tool bootable CD. Choose "Change Advanced Power Mode" from the drop-down menu.
The default value is 128 (Low Power Idle). Just increase the value toward Performance, until you see the APM mode over the value bar becomes Active Idle (starting from 192). Click OK and Exit the feature tool. Switch off the Windows laptop and take out the hard disk. Install it into your Macbook. You will not hear the clicking sound again when system is idle. The lowest APM mode will be Active Idle and hence the drive will not park its head to the ramp during operions.
If your hard drive is a Hitachi Travelstar 5K160, you can find the 5K160 specifications version 1.1 from Hitachi web site. On page 69 of the document, it explains the APM idle modes. On page 145 about the register values of the APM modes.
To set Active Idle as the deepest idle mode may adversely affect battery life. (I haven't yet tested it myself) However, there seem not to be a big difference than the Low Power Idle, according to the datasheet of 5K160. For this model, power consumption of Active Idle is 0.8W, while that of Low Power Idle is 0.6W, on average.
Hope this is helpful.

Cancelling disc burn error 4310

Hi all
I am hoping someone can help.
I have just bought a new Asus laptop with Windows 8 and have installed the latest version of iTunes.
All my music is in the library now and I have created some play lists and went to burn a disc, I selected maximum possible speed and in about 1 second it says "disc initiallising" and then straight away says "cancelling disc burn" and then says "attempt to burn disc failed, an unexpected error (4310) has occured".
I have googled this but cant find a solution that works. I have tried changing the compatibility to Windows 7, also tried Widows XP (service pack 3) and also unchecked this to not use an older version whatsoever. I have tried registering the new computer to my account. I have also tried a lower speed at 1x, when doing this it does a longer initialising and goes through all the songs but as soon as it goes to burn it cancels itself.
I have tried several different blank discs, nothing. It worked perfectly like this on the old computer (windows 7).
I have even ran diagnostics on the DVD drive through iTunes and results are below -
Can anyone help? I just want to put my music on to disc.
Thanks
DVD Drive diagnostic results -
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X55CR
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00CEB61809777220
Current user is not an administrator.
The current local date and time is 2013-07-29 19:40:30.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRAM, Rev
Drive is empty.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E: HL-DT-ST DVDRAM on CDR media at speed 10X.

Hi nina:
That is usually cause by using a DVD media that you Macs don't like.
Try using a DVD-R 4x from Verbatim. Seems to have the best track record here.
:)Sue

Why Won't Apple Announce Fix for 'No disc burner...'

Odd that Apple won't post publicly what "Jeff" from iTunes support says is official fix for this error - downloading and installing 8.1.1. Anybody had problems with 8.1.1? Transcript of my discussions with iTunes support is below for your reading pleasure:
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 14:26:05
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I understand that you are seeking "official" word from Apple. Now because the information given to me is directly from Apple, you can consider the resolution official. You can rest assured that the issue has been resolved with the release of iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Thank you very much for being part of the iTunes Store family, and I hope you have a great weekend.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Sorry. I guess I wasn't clear. I was asking for a link to this official news from Apple. If it is official, it seems like Apple should declare that publicly. My guess is that they probably have, but I can't find it.
Since I already have installed, removed and reinstalled the prior version so many times, I just want to see something from Apple first. Thanks again for your help.
Rich
Sent via BlackBerry by AT&T
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 10:04:56
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I've just finished consulting with an iTunes Senior Specialist, and have confirmed that this issue has been resolved. You will be able to burn CD's like normal once you have upgraded to iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Please let me know if you require any further assistance with this issue, as I would be glad to help. Thanks for your understanding and have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
I've looked at Apple's web site, and searched all over Google and Yahoo, but can't seem to find anything official from Apple to that effect. Could you please send me the link regarding your engineers releasing this official news? I would really appreciate that before attempting the download.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Thursday, April 16, 2009 12:51:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Well I have great news for you today! Our engineers have released the official news that the issue you have been experiencing with CD burning has been resolved in iTunes 8.1.1. This being said, please install iTunes 8.1.1, which can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Furthermore, I have issued an additional five song credits to your "[email protected]" iTunes Store account, for the inconvenience and your tremendous amount of patience and understanding. You can use these to buy the individual songs of your choice from the iTunes Store.
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Phil, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thanks, but I am going to wait until Apple tells me it has discovered a solution to this problem caused by the previous version of iTunes. As you say, you have engineers working very hard on this now, so I am hoping this will not be much longer.
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 1:50:46 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Wow, very sorry for the "Marlene" mixup, it's been a long day! In response to your question, our engineers have not released an official fix at this point. However, I don't like to see customer's unable to utilize the application to its full potential, and therefore I wanted to provide you with every last bit of information that may prove helpful.
I am not promising that upgrading to 8.1.1 will work, however some customer's have been able to resolve this issue by doing so, and therefore I felt I should pass the information along to you.
Once again, I apologize for the mixup Rich. If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Marlene? Not sure what that is about. Before installing 8.1.1, let me ask: Is this Apple's official fix, or have some people just coincidentally had some luck? I'd like to hear something officially from Apple.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 12:28:11 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store again! Now although this issue has not officially been resolved yet, I have some new information which may help. It appears that some customer's have been able to resolve this CD burning issue by downloading and installing the new release of iTunes 8.1.1. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
I would like to ask that you try downloading this new software, and then responding to this email to let me know how you make out! You may also be automatically prompted to upgrade to iTunes 8.1.1 when you open the iTunes Application, which will lead you through the same process.
I have retained your request to ensure that I receive your reply and can make sure this gets resolved for you, Marlene. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Thanks, but as you might imagine, I am reluctant to download another version of iTunes when the last one led to these problems. My CD-DVD burner doesn't work properly since the last download. In fact, I had just imported some old 8mm videos of the family, and was going to burn those to a DVD for my father-in-law's birthday. Couldn't get it working, though. It's too bad, because I had been considering replacing my five year old PC with an iMac. However, I could get this kind of functionality with Microsoft.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 5, 2009 8:03:56 AM
Subject: Re: Downloading; Follow-up: 71227126
Dear Rich,
Jeff, here from the iTunes Store. Please note that you still have full access to your purchased music, and can still transfer your purchases to an iPod if you have one. I am very sorry for the inconvenience, however Apple's engineers are working very hard towards a resolution for this issue.
I cannot offer a refund for the purchases you have made this year, however I have taken the liberty of issuing five complimentary song credits to your iTunes Store account "[email protected]".
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
Once again, I apologize for the inconvenience, however I will email you as soon as I have more information for you. Thank you for your patience and understanding, Rich, and I hope you have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Since time line is so hazy on resolution, how about thiis:
A refund for all my downloaded songs this year. After this is fixed, then Apple can charge my account again. This way, neither of us gets something for nothing.
Rich
------Original Message------
From: iTunes Store
To: [email protected]
Sent: Apr 4, 2009 2:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Richard
Jeff, here from the iTunes Store. I understand that you are being prompted with an error that the "Disc Burner or Software Not Found" when attempting to burn CD's. I can certainly appreciate how eager you must be to resolve this issue, and would be more than happy to provide some information for you today.
Several customers have reported that they are currently experiencing this particular issue, and I just wanted you to know that Apple is working diligently towards a resolution. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Should you need us in the future, I wanted to ask that you bookmark these two URLs:
http://www.apple.com/support/itunes/store/
http://www.apple.com/support/itunes/store/browser/
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Richard
Customer Last Name : Knaup
email : [email protected]
Web Order # :
Support Subject : Downloading
Sub Issue : I continually receive an error message when I attempt to resume the download
iTunes Account Name : [email protected]
Platform : Windows XPSP2+
Country : United States (English)
Item Name : disc burner or software not found
Error : other
Other Error : Disc burner or software not found
Comments: H-E-L-P!!!!!
Get dreaded error message above since download of iTunes 8.2! Cannot burn CD, seems to have messed up ability to do so with Nero, too. Is there a fix? Do NOT have Daemon Tools!!!
TrackID: 7593967
Sent via BlackBerry by AT&T

I'd like to know who Marlene is....oh wait, it was a mixup.
I suspect these posts will be deleted.
It's every software company's answer to everything - upgrade to the latest version.
And for good reason, the bugs they know about get fixed, while introducing new ones. Not on purpose, of course, it just happens.

Windows Vista Home Basic: Disc burner or software not found..

Need some help please!?
I have searched sites across that internet in hopes to find a solution to this problem. I hope someone can help.
I have an acer running windows home basic. I have recently installed iTunes (its the best!!). I went to burn a disc and when I click the button at the bottom of the screen, it says "disc burner or software nout found"..
For some reason, I thought it was my Daemon tools virtual CD emulator, uninstalled that, still having the same problem..
HELP!?

+The error message isn't exactly the usual one, I wonder if you have another issue such as Daemon tools, iTunes doesn't like virtual drives.+
Hi p. Just a possible heads up on distinguishing the 64-bit thing from the Daemon tools thing. With earlier "Disk Burner not found" messages related to missing the 64-bit drivers (on a 64-bit system), the error codes in the DVD/CD diagnostics next to the affected drives typically used to be 2380, and 2355. (rather than the 2510 that seemed to be associated with the Daemon Tools SPTD driver thing on 32-bit systems that could produce a "Disk Burner not found".)
I'm well out of date with troubleshooting this on recent versions (7.4.x or above), though,

Help please - iTunes disc burner or software not found... with full troubleshooting details

In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
Solution 1, no updated firmware was available for dvd drive.
Solution 2, not relevant because those files were not present when I looked for them.
Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E: in the next prompt which asks for Data CD/MP3 CD, Audio CD.
So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
Here are the diagnostics output I got:
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP Pavilion g6 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AB1700B7C4780
Current user is not an administrator.
The current local date and time is 2014-01-20 18:23:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

Hi there aaxim,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
-Griff W.

I have a mac pro g4 when i load a cd or dvd there is no start up noise from drive and icon will not show on desktop or in itunes. How should i troubleshoot? pioneer 105 mirror door

I have a mac pro g4 when i load a cd or dvd there is no start up noise from drive and icon will not show on desktop or in itunes. How should i troubleshoot? pioneer 105 mirror door

PIONEER DVD-RW DVR-105:
Firmware Revision:          A506
Interconnect:          ATAPI
Burn Support:          Yes (Apple Shipping Drive)
Cache:          2000 KB
Reads DVD:          Yes
CD-Write:          -R, -RW
DVD-Write:          -R, -RW
Write Strategies:          CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:          Insert media and refresh to show available burn speeds
yes its a power mac thanks its been a long month and Merry Christmas thanks for checking my question im hoping its a driver problem but not liking some other stuff looking like replace drive

IMovieHD, "No disc burning drive found" and "The movie could not be sent.."

First post in these subject forums. I am posting the same problem in iDVD and iMovieHD which were from iLife'05, but I won't post there.
I loaded iLife'05 and also managed to get iDVD5 loaded although the packaging indicated that I needed to have a 733mhz G4 or faster processor and I have a Prismo Powerbook, 500 mhz and it was successful or maybe not.
Then I opened iDVD, I got this Error message..."The application iDVD could not be opened because the required hardware could not be found"...which makes sense as I have an external Lacie (CD-R,-RW, DVD-R,-RAM,-RW,R,+RW,R DL) burner that I bought about a year ago that my wife also uses on her G4 tower.......... and I did not have it connected. So I connected it and when I opened iDVD again and it still reads: "The application iDVD could not be opened because the required hardware could not be found." Shut down and reboot, no difference.
This probably does not have any bearing on the issue but in the System Profiler for "Disk Burning" there is a parameter "Burn Support" which is "Yes (Unsupported)", should this be "Yes (supported)"?
Question #1: Does iDVD5 only work with an Apple "superdrive" or does it work with other third party "DVD burners" ?
So I used iMovieHD from iLife'05 to create a project of an old family vacation (from an old 8mm Sony Handycam) and wanted to create a DVD, for archive reasons and to view on TV with a DVD player, but I could not do anything because of different errors now in iMovieHD.
File > Share...(a window opens and I choose iDVD and then click the "share" button) and this error comes up:
The movie could not be sent to iDVD, because of an unknown error.
"Please make sure that iDVD is properly installed, that your project disk has write permission, and that you have enough disk space. (Error 0)"
Next I tried: File > Burn Project to Disc......and this error comes up.
No Disc Burning Drive Found
"If you have an apple-supported disc burner, please check your connections and try again."
The project file is 5.89GB and I have 57.97GB free on the hard drive so I don't think that space on the hard drive is an issue.
Question #2: Is the issue of not being able to create a DVD from iMovieHD related to the iDVD issue although the error messages in iMovieHD and iDVD are different?
Question #3: How are Video DVD's from the Hollywood Studios able to make DVD's longer than 2 hours?
Thanks all for your help in advance. John

One more addition to this post, I opened DVD Player and got this error "There was an initialization error. A valid DVD drive could not be found (-70012)
Maybe this will help give someone a clue.

Excessive noise from disc burner

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