Exch2013 - OWA Message with Attachments Error

Greetings,
This morning I worked on an issue with an email that has 5 attachments sent to multiple people in my organization. The type of attachments include one .docx file (830 KB) along with four .mp4 files (21MB total). When this email is viewed in OWA for all recipients
besides one, they can view the email and attachments without issue. On one particular mailbox I see the email in the Inbox but when I select it I get "Error: Your request can't be completed right now. Please try again later."
If I forward the same email to this user I get the same error again. If I break the email into two emails, splitting the attachments up, three on one email and two on the other email, it comes through correctly.
My mind goes to some type of send/receive limit on the user but when I check the limits on the user account, and on the database, I have no limits set. Also all users are on the same database so that wouldn't support that idea.
Can someone explain to me what could cause an email to show correctly on all recipients for this email but for one recipient they receive that error?
Thanks,
Robert

Hi Robert,
Just one user cannot open big size attachment in OWA, it seems an issue on the specific user side.
Please let the specific user change to another computer and Browser for testing.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Similar Messages

Exchange 2007 server will not send intra-organisation messages with attachments

Hi we have a problem with the Intra-Organisation connector between out Dubai and London office.
If they send us a plain message it is delivered OK, however if there is any attachment most of the time the message sits in the queue and continually retries. On some occasions messages do get delivered.
The errors vary between Connection Timed Out, Connection Dropped and 10061, No connection could be made because the target machine actively refused it.
As Dubai have a dynamic IP address they route all of their external mail via London and that is all going through OK. All of the other sites can send and receive OK with attachments both internally and externally.
To me this looks like I have a problem with the Intra-Organisation SMTP Send Connector on the Dubai server but I cannot spot anything that might be causing this issue.
They have worked previously however another issue did involve removing the Dubai server from the domain and adding it back in. Since then we have had this problem.
I have checked message size limits on the Send connector (100Mb) and the Transport settings (100Mb). I have checked the message size limits on the Intra-Organisation SMTP Send Connector (unlimited) and even on the user's mailbox (unlimited).
Any idea where I should be looking next?
Many thanks, Eddie

Hi Ed,
I think you may have hit on the problem - this is all one org so having read up more on this it should not be using this.
I spotted that the server was using this connector when I was looking the message tracking for the server and started looking into what it does and how to control it.
I used the Set-TransportServer command to set protocol logging on this to verbose, it get entries in the SMTP send logs like this:
2014-09-18T14:51:52.154Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,0,,192.168.4.5:25,*,,attempting to connect
2014-09-18T14:51:52.300Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,1,192.168.5.1:52766,192.168.4.5:25,+,,
2014-09-18T14:51:52.423Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,2,192.168.5.1:52766,192.168.4.5:25,<,"220 <remote server FQDN> Microsoft ESMTP MAIL Service ready at Thu, 18 Sep 2014 15:51:51 +0100",
2014-09-18T14:51:52.443Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,3,192.168.5.1:52766,192.168.4.5:25,>,EHLO <local server FQDN>,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,4,192.168.5.1:52766,192.168.4.5:25,<,250-<remote server FQDN> Hello [192.168.5.1],
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,5,192.168.5.1:52766,192.168.4.5:25,<,250-SIZE,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,6,192.168.5.1:52766,192.168.4.5:25,<,250-PIPELINING,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,7,192.168.5.1:52766,192.168.4.5:25,<,250-DSN,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,8,192.168.5.1:52766,192.168.4.5:25,<,250-ENHANCEDSTATUSCODES,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,9,192.168.5.1:52766,192.168.4.5:25,<,250-STARTTLS,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,10,192.168.5.1:52766,192.168.4.5:25,<,250-X-ANONYMOUSTLS,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,11,192.168.5.1:52766,192.168.4.5:25,<,250-AUTH NTLM,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,12,192.168.5.1:52766,192.168.4.5:25,<,250-X-EXPS GSSAPI NTLM,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,13,192.168.5.1:52766,192.168.4.5:25,<,250-8BITMIME,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,14,192.168.5.1:52766,192.168.4.5:25,<,250-BINARYMIME,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,15,192.168.5.1:52766,192.168.4.5:25,<,250-CHUNKING,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,16,192.168.5.1:52766,192.168.4.5:25,<,250-XEXCH50,
2014-09-18T14:51:52.576Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,17,192.168.5.1:52766,192.168.4.5:25,<,250 XRDST,
2014-09-18T14:51:52.591Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,18,192.168.5.1:52766,192.168.4.5:25,>,X-ANONYMOUSTLS,
2014-09-18T14:51:52.723Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,19,192.168.5.1:52766,192.168.4.5:25,<,220 2.0.0 SMTP server ready,
2014-09-18T14:51:53.072Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,20,192.168.5.1:52766,192.168.4.5:25,*,,Received certificate
2014-09-18T14:51:53.072Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,21,192.168.5.1:52766,192.168.4.5:25,*,FC006F5961FE665AD4FC1C0123FCEB6C0A477A49,Certificate thumbprint
2014-09-18T14:51:53.074Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,22,192.168.5.1:52766,192.168.4.5:25,>,EHLO <local server FQDN>,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,23,192.168.5.1:52766,192.168.4.5:25,<,250-<remote server FQDN> Hello [192.168.5.1],
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,24,192.168.5.1:52766,192.168.4.5:25,<,250-SIZE,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,25,192.168.5.1:52766,192.168.4.5:25,<,250-PIPELINING,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,26,192.168.5.1:52766,192.168.4.5:25,<,250-DSN,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,27,192.168.5.1:52766,192.168.4.5:25,<,250-ENHANCEDSTATUSCODES,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,28,192.168.5.1:52766,192.168.4.5:25,<,250-AUTH NTLM,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,29,192.168.5.1:52766,192.168.4.5:25,<,250-X-EXPS EXCHANGEAUTH GSSAPI NTLM,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,30,192.168.5.1:52766,192.168.4.5:25,<,250-X-EXCHANGEAUTH SHA256,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,31,192.168.5.1:52766,192.168.4.5:25,<,250-8BITMIME,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,32,192.168.5.1:52766,192.168.4.5:25,<,250-BINARYMIME,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,33,192.168.5.1:52766,192.168.4.5:25,<,250-CHUNKING,
2014-09-18T14:51:53.209Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,34,192.168.5.1:52766,192.168.4.5:25,<,250-XEXCH50,
2014-09-18T14:51:53.210Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,35,192.168.5.1:52766,192.168.4.5:25,<,250 XRDST,
2014-09-18T14:51:53.225Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,36,192.168.5.1:52766,192.168.4.5:25,>,X-EXPS EXCHANGEAUTH SHA256 ,
2014-09-18T14:51:53.225Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,37,192.168.5.1:52766,192.168.4.5:25,>,<Binary Data>,
2014-09-18T14:51:54.132Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,38,192.168.5.1:52766,192.168.4.5:25,<,235 <authentication information>,
2014-09-18T14:51:54.143Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,39,192.168.5.1:52766,192.168.4.5:25,*,SMTPSendEXCH50 SendRoutingHeaders SendForestHeaders SendOrganizationHeaders,Set Session Permissions
2014-09-18T14:51:54.163Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,40,192.168.5.1:52766,192.168.4.5:25,*,3757,sending message
2014-09-18T14:51:54.164Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,41,192.168.5.1:52766,192.168.4.5:25,>,MAIL FROM:<[email protected]> SIZE=98854 BODY=BINARYMIME,
2014-09-18T14:51:54.169Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,42,192.168.5.1:52766,192.168.4.5:25,>,RCPT TO:<[email protected]>,
2014-09-18T14:51:54.298Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,43,192.168.5.1:52766,192.168.4.5:25,<,250 2.1.0 Sender OK,
2014-09-18T14:51:54.300Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,44,192.168.5.1:52766,192.168.4.5:25,<,250 2.1.5 Recipient OK,
2014-09-18T14:51:54.316Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,45,192.168.5.1:52766,192.168.4.5:25,>,BDAT 98856 LAST,
2014-09-18T15:05:12.690Z,Intra-Organization SMTP Send Connector,08D1A167376C6407,46,192.168.5.1:52766,192.168.4.5:25,<,250 2.6.0 <23B7E7C020C8304085B1502492A968D13F75EA450D@localserver>
Queued mail for delivery,
So it does appear for some reason that the local mail server thinks it needs to use the wrong connector even though both servers that are in the same domain. It is odd that it only seems to affect messages with attachments.
Can you give me any suggestions to try and find the root cause of this problem?
Many thanks, Eddie

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Exch2013 - OWA Message with Attachments Error

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