Exchange 2003: Collab/Notification email relay issues

We use Exchange 2003 SMTP email server which is open internally and has relaying disabled.
The portal is installed on internal servers yet is having a problem sending notifications to external email addresses.
In the notification config file there are settings for email servers that have relaying disabled however this functionality doesn't work and the bug ticket for it has been opened for 4 years I'm told.
I'm wondering how smaller companies (<2000 employees) handle this issue.
Do you:
*enable relaying on your main email servers?
*setup a notification specific SMTP server?
*use a 3rd party email company?
What steps are there to reduce the threat of spammers and blacklists while still allowing email to be relayed?
I'm trying to work through this with our IT department but the idea of enabling relaying is a very touchy subject here as we have been burned by being blacklisted a few times in the past.
Thanks for any help!
Geoff

After going back and forth with Plumtree support for about 3 weeks we have solved the problem.
The problem came from a misunderstanding on what needed to be relayed. It turns out that external relaying is not needed, but internal relaying is.
Explicitly granting trust to the notification server allowed emails to begin flowing.
Geoff

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