Exchange 2007: attachment missing in Outlook 2013 / owa but it was already opened

Hi folks,
We are experiencing a problem with some emails that have attachment.
We have already opened that Excel attachment in the past weeks. Now, Outlook and also owa displays the icon of the attachment (paperclip) but when we open the email there isn’t the file.
It seems that something has removed the attachment from the Exchange server also if Outlook has already downloaded the file.
We are using Outlook 2013 and Exchange 2007.
Today also the paperclip has disappeared...that's very strange!
Any ideas?
Many thanks
Diego

Hi Diego,
From your description, I would like to verify if there are any tips when you open this problematic email. Such as "Outlook blocked access to the following potentially unsafe attachments:". If yes, please post the detailed information for my further
research.
Best regards,
Amy Wang
TechNet Community Support

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Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights. Whenever you see a helpful reply, click on [Vote As Help] and click on [Mark As Answer] if a post answers your question.

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If this helped you resolve your issue, please mark it Answered

Exchange 2007: attachment missing in Outlook 2013 / owa but it was already opened

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