Exchange 2007 delievered email not appearing in sent items

Hello forum, case of missing email. Exchange 2007 servers, standard MBX, HUB and TPT role, nothing out of the blue. A client complains that email delivery was successful but they cant find the email in sent items, neither the email is in deleted items.
Opened email tracking from Exchange toolbox and found that the email was sent and it was delievered to intended recipients, can also see that recipients replied to tha email which the sender recieved. Yet, the email is not in sent items? Another thing, logged
on to Outlook web client and can see the email in Outbox (yes, Outbox) not in sent items. Anyone else had similar issue or know why this happened - is it known problem? Where should I start looking? Mail client is Outlook 2007 on Windows 7 laptop. This hasn't
happened before.

Hi,
Depending on your post, I want to double confirm whether only some special user experience this question, or just several message flow reproduce this issue.
If so, please try to run Outlook with safe mode to prevent virus and add-ins.
Also, please try to configure this problematic account in another computer to narrow down the issue, for example outlook version, add-in or other 3rd application conflict.
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

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