Exchange 2007 on iPhone

I work for an IT support provider and am assisting one of our clients with an Exchange issue on his iPhone. He is getting an error on his iPhone that says "Cannot get mail. Mail server “null” is not responding." However, he is getting all of his e-mail. I have asked if he has another e-mail account on his phone that may be throwing this error but he says that there is not.
Has anyone seen an issue like this before? I have set up iPhones for clients many times and have never seen anything like this. The message pops up when he taps "Mail" in the dock, but when he closes it, all of his e-mail is there. I have walked him through deleting and recreating this account and the same error occurs.
Any suggestions?

Hey McDrew78,
If you haven't already, try updating to iPhone software 2.2.1.
You can also download the iPhone Configuration Utility here: http://www.apple.com/support/iphone/enterprise/
It will let you view console logs from the iPhone.
-Jason

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Exchange 2007 and iPhone strange ports

I have been trying to get several iPhones to connect properly to our Exchange 2007 server via secure IMAP and secure SMTP. I have tried a whole slew of different ports to get it to connect in.
The connection works fine IN the office on our office WiFi. Outside = no go.
But....
I found that if I open port range 49500 to 49700 and have that point to ports 993 or 465 (secure IMAP and secure SMTP, respectively), the iPhone works flawlessly on any network. If I don't have that port range open and try just mapping port 993 or 465 directly to the same port in the network, it doesn't work.
I now have 2 iPhones connecting in fine, and I will attempt 2 more later. The phones use the same standard MX record that any other client would use (didn't need to append a port at the end), and they have SSL enabled for both incoming and outgoing connections.
I'm posting this because I've had a heck of a time getting this working, and I want to know if this offers any help to any one else having issues.
Good luck to anyone having similar iPhone issues!

Hi,
From your description, some received emails of one user are going directly into "Recover Emails" folder. As Ed said, please check if there is any Rule in Outlook, such as "Apply this rule after the message arrives from test move it to the Test folder".
What's more, please launch Outlook safe mode to determine whether it is caused by add-ins.
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

Help with Exchange 2007, Active Sync and iPhone 3g - software 2.0.2

Hello good evening and *******
Now that's said, is anyone else having 'issues' with this?
I'm on install number ten of Exchange 2007 and god knows how many different variations of trying to connect to it on the phone. I can get OWA working on the phone and via the web both on the phone and via my home pc, i've had Outlook at home working and i've had Outlook at work working. Honestly when it works, it's seamless and very very quick however i'd like it to work for longer than a day and have some faith that it will do so.
What I keep finding is that for some reason, despite nothing changing on the server or the phone is that Active Sync eventually fails and for no apparent reason. The longest i've had it working is just over a day ( yesterday) and last night it packed up again.
I think it's something to do with certificates / dns but that's purely guesswork as I thought i'd fixed it last time by setting up the FQDN to point at both internal and external network cards on our internal network.
I would also like to point out that Exchange2007 has been working perfectly throughout all of this, it's just the iPhone / ActiveSync part that dies - unsurprisingly this is the most important bit for me as that's the bit our sales force will be relying on when we transfer to exchange.
I'm no Mac 'fan' and i'm not that much in love with Windows but there seems to be something amiss between Apple and Microsoft and due to the iPhones complete lack of diagnostic logging further compounded by silent error messages i'm at a loss to find out where / why / when it's breaking.
Is there a 2.0.3 update due which will address this problem?
In the meantime i'm off to install Exchange ..... again, set up security certificates ... again ..... and see if it will fix what's broken .... again

And now it's working!!!
I changed the following in IIS.
Default website - Microsoft Server ActiveSync Properties
virtual directory - read access enabled
directory security - integrated windows authentication, digest authentication, basic authentication enabled
realm - set to mydomain.com
Changed the same things for OWA
That appears to have done the trick but i've been here before so i'll see if it stays working over the weekend.
As a phone ... i'm impressed, as a web enabled device, i'm impressed but as a Corporate Tool ..... i've yet to be impressed, largely due to the complexity of integration into exchange.

IPhone and Exchange 2007 anyone?

Does anyone use their iPhone with exchange 2007?
Thanks
Marc

I am trying to but am running into the following problem:
1. If you create "contacts" within Outlook 2007 or on the iphone, they will auto sync but...
2. If you use "Business Contacts" they will NOT sync...why I dont know.
3. One can not upload contacts via a spreadsheet (.xls) into "contacts" but you can into "Business Contacts". Go figure! I have 12,000 contacts to upload into my iphone and can not get them to sync. I do not want to enter them into "contacts" by hand...
Any help to me and others would be appreciated.

How to view Exchange 2007 Public folders, calender on iphone

How to view Exchange 2007 public folders mainly the calenders on the iphone?

Not possible.
Sent from my iPad.

IPhone 3GS / Exchange 2007 - One Contact Not Synching

Hi there,
We have a 3GS phone that is not synchronizing 1 contact (only the one we know of about 250+) when the contact is definitely in the users Outlook 2007 / Exchange 2007 system. As best we can tell, all of the users other contacts our showing up fine on the iPhone.
Any ideas would be greatly appreciated!

The wrong contact Group was selected. Once we selected the Exchange accounts "Contacts" all the accounts were there.

IPhone 4S connected to Exchange 2007 losing appointments

Hey all, my General Manager is having a problem maintaining appointments on his iPhone 4S. He can make an appointment, and he can see it on his iPhone, but when he goes to check his appointment history about half of the appointments are gone. If he opens Outlook and goes to the same date he can see all of his appointments. Googling this gives me a plethora of problems people are having with iPhones and Exchange but nothing matching my situation. He has an iPhone 4S running IOS v5.0.1 (9A406). My Exchange server is a Windows 2003R2 server running Exchange 2007 Server SP 3 Rollup 6. Has anyone found a cure for this particular problem?
Thanks,
Joe B

Though this post is old, still replying to it, as this may help someone else running with latest iOS. Here are the step by step instructions to sync inbox subfolders on iphone.
http://www.grishbi.com/2015/03/sync-email-subfolders-on-iphone/

Iphone IOS 5 - Exchange 2007 - Calendrier Rendez-vous sur plusieurs jours

Depuis le calendrier de la boite aux lettres sous Exchange 2007 (Outlook ou Outlook Web Access), un rendez-vous est créé sur plusieurs jours.
Après synchronisation, mon Iphone ne reconnait pas (dans le calendrier) le rendez-vous comme étant en journée entière mais comme un rendez-vous avec les informations de dates suivantes :
à partir de 00:00 le jour de début du rendez-vous
jusqu'à 00:00 le lendemain de la fin du renez-vous
L'affichage est alors complèment erroné :
- pas en haut mais dans tout le calendrier pour un affichage jour
- uniquement le 1er jour pour un affichage liste
Si le rendez-vous est créé sur une journée depuis la messagerie, le rendez-vous est correct dans l'Iphone après synchronisation.
Si le rendez-vous est créé sur plusieurs jours depuis l'Iphone, le rendez-vous est correct dans la messagerie après synchronisation. Mais, si ce rendez-vous est modifié ensuite depuis Outlook ou OWA, même problème de nouveau après synchro.
Merci pour vos réponses.

Bonjour,
Je suis maintenant sous IOS 7 avec un Iphone 5.
Je viens de faire un test je n'ai plus de problème.
J'avais lu qu'il y avait un correctif pour ce problème mais avec un serveur Exchange à partir de 2010 uniquement.
Cdt
Christophe

Intermittent trouble deleting, moving & sending (Exchange 2007 & iPhone 3G)

Here's my setup:
I have a Microsoft Server 2008 with Exchange 2007 SP1 running at the office. Firewall forwards the following ports to the server:
25 (SMTP)
587 (SMTP Secure)
110 (POP3)
995 (POP3 Secured)
143 (IMAP)
993 (IMAP Secured)
80 (Ahsay Backup Software)
8080 (Alternate HTTP for IIS 7)
443 (HTTPS)
6001-6004 (RPC over HTTP, for Outlook)
Exchange Server is running fine and has a self-signed certificate. I've installed this certificated to client PCs and they all connect to Outlook just fine. OWA is working fine as well. I even went as far as installing the certificate on the iPhone.
The iPhone fails at auto discovery, but that's probably because I never set it up correctly in the server. It then asks for the server, and I give it and specify SSL set to "ON" and the connection seems to be fine. Running 2.2 firmware on all of our iPhones and PUSH email via the Exchange server works great.
The problem comes when users try to delete emails, move emails to another folder, or send emails. I believe deleting a message is the same as moving a message to another folder, so I guess I only have 2 problems. Moving messages and sending messages. I can receive messages just fine. I've tried multiple things, from reconfiguring the mail settings, hard reboots, and even factory restores. But, the problem remains. Sometimes I'll have to delete a message or a group of messages 3 or 4 times before it will actually delete. The message that appears says it's unable to move the message. This had been happening for a few months now, but I just now got time to look into it.
I've hooked one of the iPhones up to Apple's iPhone configuration utility. I put the device into airplane mode and turned on WiFi, that way I would be on the internal LAN in order to rule out the firewall and a bad signal or faulty internet connection. With the iPhone connected to a wireless router and that same router wired directly to our server, I get the same results I get from remote location's WiFi network or the 3G network. Sometimes messages will send or delete immediately and other times it will take 3, 4, 5 or more tries. While in airplane mode, and the device attached to the same LAN as the server, I tell the iPhone to delete a message in the inbox, and this is what is output to the console:
Wed May 27 18:52:00 unknown MobileMail[52] <Warning>: ERROR: The message could not be moved to the mailbox Trash.
Wed May 27 18:52:00 unknown MobileMail[52] <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1005 UserInfo=0x43dc6b0 "lost network connection" 0x43d1410
Wed May 27 18:52:00 unknown MobileMail[52] <Warning>: ASMoveItemsTask failed: Error Domain=NSURLErrorDomain Code=-1005 UserInfo=0x43dc6b0 "lost network connection"
Also, here is some more logs from earlier when I was messing around trying to delete and check for new mail. I would delete the message and then immediately hit the refresh button in the bottom left of the mail application:
Wed May 27 18:41:03 unknown MobileMail[52] <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1005 UserInfo=0x43a8420 "lost network connection" 0x436a000
Wed May 27 18:41:03 unknown MobileMail[52] <Warning>: ASFolderItemsSyncTask failed: Error Domain=NSURLErrorDomain Code=-1005 UserInfo=0x43a8420 "lost network connection"
Wed May 27 18:41:03 unknown MobileMail[52] <Warning>: error syncing folder: Error Domain=MFMessageErrorDomain Code=1041 "Operation could not be completed. (MFMessageErrorDomain error 1041.)"
Wed May 27 18:41:05 unknown MobileMail[52] <Error>: MobileMail(52,0x8f5600) malloc: * error for object 0x4902188: pointer being freed was not allocated
Wed May 27 18:41:05 unknown UIKitApplication:com.apple.mobilemail[0x7ff8][52] <Notice>: MobileMail(52,0x8f5600) malloc: * error for object 0x4902188: pointer being freed was not allocated
Wed May 27 18:41:09 unknown dataaccessd[55] <Warning>: connection died with error Error Domain=NSURLErrorDomain Code=-1005 UserInfo=0x320330 "lost network connection" 0x3851b0
Wed May 27 18:41:09 unknown dataaccessd[55] <Warning>: ASPingTask failed: Error Domain=NSURLErrorDomain Code=-1005 UserInfo=0x320330 "lost network connection"
Any ideas on what could be causing this problem?
Thanks in advance!

You don't need to subscribe to experts exchange in order to read the solutions; only to post. If you scroll down all the way to the bottom, you should be able to see what was said... Either way, here's a copy of what I said:
On Expert's Exchange, Andrew wrote:
So I just reconfigured our entire server. Ended up putting the domain controller on a separate computer than the Exchange 2007 install. Both computers are running Server 2008. Had lots of trouble getting it setup correctly however. In the end, the problem I was describing above has been fixed. Here are the things I did differently this time around:
1) Instead of installing Exchange 2007 directly on the domain controller, I installed a second copy of Server 2008 on a second computer, ran the steps necessary to give Exchange access to the Active Directory on the domain controller, and installed Exchange 2007.
2) Before, I was using a self-signed certificate. Other than the fact that it was much harder to setup email on client computers, it seemed to be working fine, except on Windows Mobile devices. This time around, I got a GoDaddy UC certificate and installed that on the exchange server.
3) Another big problem I was running into was getting Outlook Anywhere to work. I finally narrowed it down to a Microsoft bug. The fix was to disable TCPIP v6 and also add a registry entry to disable it via the registry as well. After doing so, the website https://www.testexchangeconnectivity.com no longer complained about not being able to ping port 6004. I'm not sure if this has anything to do with my original problem on the iPhone, but it is something I did differently this time around.
That's all I can remember for the time being... With my new setup, however, my issue has been resolved and I'm very relieved.
I have a collection of hyper-links I kept each time I found information on the web that either helped solve a problem during my new setup or ones which I thought might help me understand the way things work. If you've exhausted all other resources and just can't seem to get things working, I guess you could skim over these:
http://www.computerperformance.co.uk/exchange2007/exchange2007_install.htm
http://www.exchange-genie.com/2008/02/configuring-outlook-anywhere-for-exchange- 2007-sp1/
http://www.experts-exchange.com/Software/ServerSoftware/Email_Servers/Exchange/Q23014474.html#a20448818
http://msexchangeteam.com/archive/2008/06/20/449053.aspx
http://www.simple-talk.com/exchange/exchange-articles/deploying-exchange-2007-on -windows-server-2008/
http://blog.sembee.co.uk/archive/2008/05/30/78.aspx
http://help.godaddy.com/article/4877
Good luck!

Exchange 2007 email on Iphone 4 doesn't render html.

I have two accounts on my iphone 4 one gmail, one exchange 2007. The problem with email coming from our exchange server 2007 show the html code and hyperlinks vs the actually embedded page. But the same email on my gmail account works fine. It seems to be a exchange issue. Anyone have any ideas?
Thanks

Well, try restarting your phone, if that doesn't help, restore it with iTunes.

Weird ActiveSync issue with Exchange 2007-iPhone 3Gs

I have a relatively new iPhone 3Gs. I am using Exchange 2007 (SP1). I am also using a product called Add2Exchange ("A2E"), which runs on the Exchange server and synchronizes two calendars. Seems to mostly work OK.
Here's the behavior: I create a new all-day event in UserA's calendar. It gets copied by A2E to UserB's calendar. They both get sync'd via ActiveSync to both iPhones. All correct so far. Outlook 2007 also agrees.
UserA then edits the event to give it a time, as example use 8-9am Weds. It then syncs to UserA's iPhone correctly. A2E migrates it to UserB, and UserB sees it correctly in Outlook 2007. HOWEVER, in UserB's iPhone it appears as all day event that has moved to Thurs (the next day). If I edit the title of the event, it migrates to all copies (but the incorrect all-day time in UserB's iPhone stays).
I have also turned OFF Calendar sync in iPhoneB, told it to delete all events, then reenabled it and had it resync. The event still comes back as the all-day event on the incorrect day.
Since Outlook reflects the correct thing I strongly suspect that Exchange database is correct and that iPhone for some reason isn't re-updating the date/time. Any insights appreciated.
Thanks.
-Jon C.

The event viewer shows no ActiveSync errors for the user. I tried to connect to the account from my Windows phone and it set up ok with no errors (the user tells me that the account setup on the phone went ok too, all green checks) but when it was
doing the initial sync, it just seemed to hang with a message saying something like "syncing, this could take a while" or something to that effect.
The Remote Connectivity analyzer came back with a timeout error for the Inbox sync step as well.

TS3899 Sending a meeting invite from Exchange 2007 account located in Central Time from Outlook 2010 Email Client located in Eastern Time cause meeting to show up 1 hour early on iPhone

Sending a meeting invite from Exchange 2007 account located in Central Time from Outlook 2010 Email Client located in Eastern Time cause meeting to show up 1 hour early on iPhone.

The meeting invite is being sent from a Computer through the Outlook 2010 Email Client. Both Computer and Outlook 2010 are set to Eastern Time. The OWA (Outlook Web Access) for the 2007 account is set to Eastern Time. The Outlook 2010 Email Client is connected to an Exchange 2007 account and the Exchange server for the exchange 2007 account is located in Chicago (Central Time) and is set to Central Time. When the meeting invite is sent from the Outlook 2010 Client the recipient receives the invite on his/her iPhone(set and located in the Eastern Time Zone) and a mime-attachment.ics file is attached to the meeting invite email. There is no info displayed in the subject line or message body. If the iPhone user opens the attachment it displays the meeting date and time and any other info that was sent from Outlook. The Outlook 2010 user sets the meeting for 10:00am to 11:00am. when the meeting invite mime-attachment.ics file is opened on the iPhone the meeting is displayed as 9:00am to 10:00am. if the iPhone user adds the ics file to his/her calendar it adds a meeting event that is scheduled 1 hour earlier than it is supposed to be. I had the iPhone user to set Time Zone support on and off and there is no change.

Exchange 2007 SP1 with GoDaddy Cert - iPhone cannot verify cert

Hi Everyone,
My school has just moved to Exchange 2007 and I'm trying to connect my iPhone to it. We haven't changed any settings on the Exchange server really that relates to ActiveSync (at least as far as I can tell). We're using a GoDaddy wilcard SSL cert with the site for OWA and (I hope) ActiveSync.
From what I can see, Apple has included all of the GoDaddy Intermediate and Root certs in OS 3. I have manually installed these certs again on my iPhone (the one I'm testing with) by emailing them to myself. This hasn't helped with the issue...
When trying to add the Exchange account on the iPhone I'm getting an "Unable to Verify Certificate" error. The error makes no mention of autodiscovery (which it should be using), so I'm not sure if it has anything to do with that. I'm really not sure what to do at this point since we're all new to Exchange, and I only have used my iPhone through Exchange with Google in the past.
Thanks,
-MRCUR

Ever hear anything back on this? I too have an iPhone (3G) and would like to connect it to a GoDaddy Exchange server. No luck so far.

IPhone 5 og MS Exchange 2007

Hei, er det noen norske her som kan svare på ett spørsmål om iPhone 5 og MS Exchange 2007 ? Jeg får ikke hentet epost etter å ha skiftet fra IPhone 4S til iPhone 5. "KAN IKKE HENTE EPOST - tilkopling til tjeneren mislykkes"

that is just another setup option when you add a mail accound in settings on the iphone
i use hotmail as exchange
gmail and oal and yahoo as imap
when one setup the account one choose if it's exchange, imap or pop3

Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

Hello, everyone, my name is rafl
I have a problem with exchange 2013 active sync.
I have installed exchange 2013 coexistence with legacy exchange 2007, I have to migrate user mailboxes: [email protected] from exchange 2007 to exchange 2013.
but any problem with active sync connection on the mobile device after moving mailbox user. I reconfigure the exchange ActiveSync external connection domain (latest.domain.com) on mobile device replacing legacy exchange ActiveSync external connection domain
(legacy.domain.com)
the process of moving mailboxes successfully without error.
Access OWA for exchange 2007 and exchange 2013 is running normally
access mail from Outlook running normally
Certificate request has been installed and has no problem with it
The OWA virtual directory is configured for internal and external connections and different from the legacy exchange
The autodiscover virtual directory is configured for internal and external connections and different from the legacy exchange
ActiveSync virtual directory is configured for internal and external connections and different from the legacy exchange
user mailboxes are still on exchange 2007 is not problematic.
only problem with Exchange Active Sync on mobile devices, where I set up an email with android, iphone, windows phone. the error message: cannot connect to the server.
but, if I create a new user and create user mailboxes directly in exchange server 2013, ActiveSync can run without error on mobile device, access through OWA, MsOutlook, Outlook Anywhere also run normally.
only the results of user migration from exchange 2007 to exchange 2013 which is troubled with exchange ActiveSync connection.
any ideas for this problem, and what should I check on the exchange server ..?

i have run the activesync test connectivity and get some error :
Testing TCP port 443 on host domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 3091 ms.
Testing TCP port 443 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21072 ms.
Testing TCP port 80 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21049 ms.
I have allowed access to port 443 (https) and 80 (http) on the firewall and re-run testconnectivity, but still with the same results. if I enable active sync for users who created directly in Exch 2013 there is no problem with the ActiveSync, just a problem
for users who moved from Exch 2007 to Exch 2013. @Android, iPhone, and Blackberry the error message "cannot connect to the server"

Exchange 2007 on iPhone

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