Exchange 2007 servers reports mailbox size full, but mailbox shows empty in OWA or Outlook.

When the users log into their mailboxes in OWA or Outlook get this warning: "You have exceeded your limit quota and can not send or receive mail" but really they have the mailbox empty, there's nothing in calendar, folders or deleted items.
I ran this command Get-MailboxStatistics and the mailbox reports for example 500 MB.
I deleted the deleted items and I configured deleted items retention to 0 days to ensure that it wasn't the problem, but the servers still reporting the same mailbox size (500 MB).
This happen to some mailboxes, not all
Please help, what can I do?

1. How many Exchange 2007 servers do you have?
2. What service pack and rollups are installed on the Exchange 2007 server(s)?
3. If you have more than one server, are you using any form of replication: LCR, SCR, CCR... etc. ?
4. What 3rd party software is installed on the Exchange 2007 server(s)? For example, antivirus, archiving, etc.
5. Can you confirm that this happens in OWA as well? I see you mentioned OWA but I've just glanced at another problem with incorrect folder size being indicated in Outlook and it apparently had to do with the .OST file. Of course, if the problem occurs with
OWA as well, then the OST file would not come into play. Sorry to insist on that but I'm trying to rule some things out, if possible (like 3rd party apps, maybe something with replication, maybe a problem that was corrected in a service pack or rollup).
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

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Exchange 2007 Active Sync Issue with 1 users mailbox

Good Afternoon,
Server OS: Small Business Server 2008
Exchange: 2007 Standard - Update Rollup 13 SP3
Mobile phone: Blackberry Z10
We are in the process of decommissioning our Blackberry Enterprise Server, and down to one user. I am able to setup Exchange on his new non BES server tied phone, but it will not sync any email, all Meetings, and only some contacts. I have tried
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Log Name: Application
Source: MSExchange ActiveSync
Date: 3/24/2015 2:01:15 PM
Event ID: 1008
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: SISBS.internaldomain.local
Description:
An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case,
Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.
URL=/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&DeviceType=BlackBerry&User=bbevers&DeviceId=BB3359D356
--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message:
Exception level: 0
HttpStatusCode: 200
AirSyncStatusCode: 6
XmlResponse:
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<Status>6</Status>
</FolderSync>
Exception stack trace: at Microsoft.Exchange.AirSync.FolderCommand.Execute()
at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---> Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
Diagnostic context:
Lid: 18969 EcDoRpcExt2 called [length=7783]
Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropSetProps [10]
Lid: 17082 ROP Error: 0x80070005
Lid: 30561
Lid: 21921 StoreEc: 0x80070005
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 26426 ROP: ropSetProps [10]
Lid: 4559 StoreEc: 0x80070005
Lid: 1750 ---- Remote Context End ----
Lid: 26849
Lid: 21817 ROP Failure: 0x80070005
Lid: 25761
Lid: 1940 StoreEc: 0x80070005
Lid: 25297
Lid: 21201 StoreEc: 0x80070005
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.<SetProperties>b__3(PropValue[] propValues)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
Exception level: 1
Exception stack trace: at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
at Microsoft.Exchange.AirSync.FolderCommand.Execute()
--- Exception end ---.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange ActiveSync" />
<EventID Qualifiers="32772">1008</EventID>
<Level>3</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-24T19:01:15.000Z" />
<EventRecordID>4756229</EventRecordID>
<Channel>Application</Channel>
<Computer>SISBS.internaldomain.local</Computer>
<Security />
</System>
<EventData>
<Data>/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&DeviceType=BlackBerry&User=bbevers&DeviceId=BB3359D356</Data>
<Data>--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message:
Exception level: 0
HttpStatusCode: 200
AirSyncStatusCode: 6
XmlResponse:
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<Status>6</Status>
</FolderSync>
Exception stack trace: at Microsoft.Exchange.AirSync.FolderCommand.Execute()
at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---> Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
Diagnostic context:
Lid: 18969 EcDoRpcExt2 called [length=7783]
Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropSetProps [10]
Lid: 17082 ROP Error: 0x80070005
Lid: 30561
Lid: 21921 StoreEc: 0x80070005
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 26426 ROP: ropSetProps [10]
Lid: 4559 StoreEc: 0x80070005
Lid: 1750 ---- Remote Context End ----
Lid: 26849
Lid: 21817 ROP Failure: 0x80070005
Lid: 25761
Lid: 1940 StoreEc: 0x80070005
Lid: 25297
Lid: 21201 StoreEc: 0x80070005
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.<SetProperties>b__3(PropValue[] propValues)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
Exception level: 1
Exception stack trace: at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
at Microsoft.Exchange.AirSync.FolderCommand.Execute()
--- Exception end ---</Data>
</EventData>
</Event>

Hello,
Yes, it means the mailbox is corrupted. The most efficeint way is to rebuild the user's mailbox.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

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please Check using ADSEDIT to see If Exchange was installed and was not removed properly.
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http://www.arabitpro.com

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Exchange 2007 servers reports mailbox size full, but mailbox shows empty in OWA or Outlook.

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