Exchange 2010 Active Sync issues

I know I've posted a lot lately, but the issues keep rolling in with this upgrade.   Since upgrading to Exchange 2010, I have 2 users ( that have come forward thus far) saying they are unable to add exchange mail back onto their phones. 
When I go into EMC to look at it and right-click on the uses it shows the option to manage mobile device.  Usually when there is no device paired, that option doesnt come up.  When I go into manage mobile device, it shows that there is no device
listed.  If I run Get-ActiveSyncDeviceStatistics -Mailbox:"alias" I get the same result.  It shows no device.  I think this is locking the user out somehow from being able to add exchange back onto their mobile device.  
I have also tried removing their email box from the server, then re-attaching it.  I get the same results each time.  They can add exchange to their phones, but when it tries to download mail it gets "Cannot get mail.  Connection to the
server failed."  Even after they were able to add their account into their phone.

Since you had ActiveSync devices on these accounts on the old system, the tools know those devices existed.  However, you can't manage them until you connect through the new system.  Is your Exchange 2010 system the one that handles the inbound
ActiveSync connections?  Downlevel systems can't support any
mailbox connections to newer systems.

Similar Messages

  • Andrioid 4.4.4 Galaxy S5 and Exchange 2010 / Active Directory issue

    I have posted this here because I don't see a category for Exchange 2010 which is what we currently use and I am not sure where else to post it. Please redirect if needed.  Thanks in advance.
    I am an IT Tech and I am trying to connect my phone to my email using the standard email application on the phone, with no success. 
    I was convinced for a long while that it was my phone. 
    I tried everything I could with the phone and restricting background data and everything but nothing worked. 
    I type in the credentials and it accepts them and shows me the mailbox but then it never loads the mail and folders. 
    I must have gone through this process 100 times and occasionally I get a message saying the certificate is incorrect do I want to accept it anyway. 
    I view the certificate and it is for another domain.  When that doesn’t happen I just get pushed from checking the server setting and then it moves right to the settings of the mailbox. 
    However I don’t get the warning like I did when I created a new mailbox and AD account.
    Create new exchange mailbox/ AD account – This worked, but ultimately I want my current user name and mailbox to work. 
    I don’t want to move to a new one if I don’t have to – I created a new mailbox which intern created an AD account. 
    After this was done I attempted to sync this account with the phone. 
    It worked first time without a problem.  After the phone checked the server settings it gave me the warning that I was going to have to let the server control the device like it always does. 
    It also made me accept the System Administrator settings. 
    I sent a test email to and from it with no problem.
    There are other people on our server with Galaxy S5’s and other Android based devices and I have added mail to their devices just like I would my device and they have no problems at all. 
    I have matched up the mailbox settings and AD settings and everything is the same for the most part. 
    It is bound to be a little different because I am an IT Tech so obviously I have more than the others, but I don’t feel like additional security should not allow me to add to my mailbox to my device 
    Other things I tried through the process, with no success, in no particular order are:
    Tried connecting my account from different devices
    Disconnected and recreated mailbox
    Deleted and recreated AD account
    There is one thing I noticed in the security tab of the AD account, other people using our mail system and Android based devices have something called
    Data Sync.  That is some sort of contact in AD
    I guess.  I cannot find any information about it and when I add it to my security tab, it will not stay. 
    After I close AD and check back 15 minutes late it is gone. 
    I am trying to describe this the best possible way.  Has anyone experienced similar issue? 
    If there is any further information needed feel free to ask. 

    Then I would firstly suggest visiting the Remote Connectivity Analyzer Website to check common availability to your mailbox. Just run through the test.
    I ran this test as suggested two different ways.  With my user name and password and then a second time with the mail server.  Both times in failed all tests with the exception of the following three:
    Attempting to resolve the host name in DNS.
    Testing the TCP port 443 on host to ensure it's listening and open.
    The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server on port 443.
    All three of these passed.  I am not sure what most of this means, but we have people in the company a variety of different devices that connect with no problem.  For this reason I believe this problem is localized to my AD account or my mailbox,
    I have matched up settings with people that I know have the same device and use it on a daily basis with no problem and can not find anything different.

  • Exchange 2007 Active Sync Issue with 1 users mailbox

    Good Afternoon,
    Server OS:  Small Business Server 2008
    Exchange:  2007 Standard - Update Rollup 13 SP3
    Mobile phone:  Blackberry Z10
    We are in the process of decommissioning our Blackberry Enterprise Server, and down to one user.  I am able to setup Exchange on his new non BES server tied phone, but it will not sync any email, all Meetings, and only some contacts.  I have tried
    adding this account to an Android phone with the same results.  I have numerous times went into EMC and delete the Mobile device, when re-adding the account, everything seems to point to his exchange account being the culprit.  I am getting the below
    Active Sync error after adding his account.  I have Bing / Googled around, and nothing of substance I have found.  Thank you in advance!
    Log Name:      Application
    Source:        MSExchange ActiveSync
    Date:          3/24/2015 2:01:15 PM
    Event ID:      1008
    Task Category: Requests
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      SISBS.internaldomain.local
    Description:
    An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case,
    Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization. 
    URL=/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&DeviceType=BlackBerry&User=bbevers&DeviceId=BB3359D356
    --- Exception start ---
    Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
    Exception message: 
    Exception level: 0
    HttpStatusCode: 200
    AirSyncStatusCode: 6
    XmlResponse: 
    <?xml version="1.0" encoding="utf-8" ?>
    <FolderSync xmlns="FolderHierarchy:">
    <Status>6</Status>
    </FolderSync>
    Exception stack trace:    at Microsoft.Exchange.AirSync.FolderCommand.Execute()
       at Microsoft.Exchange.AirSync.Command.WorkerThread()
    Inner exception follows...
    Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
    Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
    Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---> Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
    Diagnostic context:
        Lid: 18969   EcDoRpcExt2 called [length=7783]
        Lid: 27161   EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
        Lid: 23226   --- ROP Parse Start ---
        Lid: 27962   ROP: ropSetProps [10]
        Lid: 17082   ROP Error: 0x80070005
        Lid: 30561  
        Lid: 21921   StoreEc: 0x80070005
        Lid: 27962   ROP: ropExtendedError [250]
        Lid: 1494    ---- Remote Context Beg ----
        Lid: 26426   ROP: ropSetProps [10]
        Lid: 4559    StoreEc: 0x80070005
        Lid: 1750    ---- Remote Context End ----
        Lid: 26849  
        Lid: 21817   ROP Failure: 0x80070005
        Lid: 25761  
        Lid: 1940    StoreEc: 0x80070005
        Lid: 25297  
        Lid: 21201   StoreEc: 0x80070005
       at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
       at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
       at Microsoft.Exchange.Data.Storage.MapiPropertyBag.<SetProperties>b__3(PropValue[] propValues)
       at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
       --- End of inner exception stack trace ---
       at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
       at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
       at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
    Exception level: 1
    Exception stack trace:    at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
       at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
       at Microsoft.Exchange.AirSync.FolderCommand.Execute()
    --- Exception end ---.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSExchange ActiveSync" />
        <EventID Qualifiers="32772">1008</EventID>
        <Level>3</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-03-24T19:01:15.000Z" />
        <EventRecordID>4756229</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SISBS.internaldomain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&amp;DeviceType=BlackBerry&amp;User=bbevers&amp;DeviceId=BB3359D356</Data>
        <Data>--- Exception start ---
    Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
    Exception message: 
    Exception level: 0
    HttpStatusCode: 200
    AirSyncStatusCode: 6
    XmlResponse: 
    &lt;?xml version="1.0" encoding="utf-8" ?&gt;
    &lt;FolderSync xmlns="FolderHierarchy:"&gt;
    &lt;Status&gt;6&lt;/Status&gt;
    &lt;/FolderSync&gt;
    Exception stack trace:    at Microsoft.Exchange.AirSync.FolderCommand.Execute()
       at Microsoft.Exchange.AirSync.Command.WorkerThread()
    Inner exception follows...
    Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
    Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
    Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---&gt; Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
    Diagnostic context:
        Lid: 18969   EcDoRpcExt2 called [length=7783]
        Lid: 27161   EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
        Lid: 23226   --- ROP Parse Start ---
        Lid: 27962   ROP: ropSetProps [10]
        Lid: 17082   ROP Error: 0x80070005
        Lid: 30561  
        Lid: 21921   StoreEc: 0x80070005
        Lid: 27962   ROP: ropExtendedError [250]
        Lid: 1494    ---- Remote Context Beg ----
        Lid: 26426   ROP: ropSetProps [10]
        Lid: 4559    StoreEc: 0x80070005
        Lid: 1750    ---- Remote Context End ----
        Lid: 26849  
        Lid: 21817   ROP Failure: 0x80070005
        Lid: 25761  
        Lid: 1940    StoreEc: 0x80070005
        Lid: 25297  
        Lid: 21201   StoreEc: 0x80070005
       at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
       at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
       at Microsoft.Exchange.Data.Storage.MapiPropertyBag.&lt;SetProperties&gt;b__3(PropValue[] propValues)
       at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
       --- End of inner exception stack trace ---
       at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
       at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
       at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
    Exception level: 1
    Exception stack trace:    at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
       at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
       at Microsoft.Exchange.AirSync.FolderCommand.Execute()
    --- Exception end ---</Data>
      </EventData>
    </Event>

    Hello,
    Yes, it means the mailbox is corrupted. The most efficeint way is to rebuild the user's mailbox.
    Thanks,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Simon Wu
    TechNet Community Support

  • Microsoft Exchange Server Active Sync issue

    When I purchased my Droid Incredible I set up my account for my work email.  My job uses Microsoft exchange server so I had no issues getting setup and started. 
    A week later my email stopped syncing.  I deleted the account and set it up again.  That temporarily fixes the problem.  Another week passes and I have the same problem.  I reset my phone and set up the my email account again.  No issues until one week later when it does it again. 
    Unless I can find a solution to this problem I think this phone will have to be returned.  Don't get me wrong, this phone is great but email is the reason I purchased this phone.  There are 52 weeks in a year.  I can't see myself resting my email account every week. 
    Any help would be appreciated!
    Thx
    TainoE 

    I had the same problem when I first purchased the phone back in May. I had about 60,000.00 emails from the past 5 years in my main server at work  that I had not deleted. My IT guy told me that I had to delete my old emails and that the INC works from the main server and I had way over the amount that I should have. I work for a very busy RE firm in NYC and we get about 150 emails a day, which ads up fast. Once I dld as he suggested the phone has not had one problem w/ outlook or syncing again. The Iphone works in the exact same way.  BB's operate from their own server so are not as effected by this as much. The  phone  works great with outlook, and actually quicker and better than my BB. Good luck!!

  • Exchange 2010 & Ipad Sync Issues

    I have a user that started having problems syncing up his Ipad to his exchange account.  He has an Android that he can sync okay.  He syncs the Ipad okay but the Inbox shows that he has no email.  So far he is the only one in our
    environment that has reported any issues.  About 3 weeks ago I upgraded our exchange environment from SP1 to SP3, this weekend I updated SP3 to rollup 5 which did not fix the issue.  Here are some trouble shooting steps I have tried to no avail:
    Deleted partnership from Exchange
    Deleted phone account from OWA
    Deleted account from Ipad and readded - will sync gets message "No Mail" in Inbox
    I do notice that when he re-synced no partnership showed up in Exchange or OWA
    Made sure Inheritable Permissions box is checked in AD
    Get-CASmailbox information matches mine, mine works fine.
    I can sync okay on my Iphone, I had him use my Iphone to sync his account and he gets the same "No Mail" message.
    -Hector

    Hi The device could be corrupted in exchange. Check out my entry below and see if it helps http://blog.theinfraguys.com/2014/04/removing-corrupt-activesync-device-from.html
    Blog: Http://theinfraguys.com
    Follow me at Facebook http://www.facebook.com/theinfraguys
    Please remember to click “Mark as Answer” on the answer if it helps you in anyway

  • Apple iPad 6.1.2 10B147 - Active Sync Issues Remain

    Hi,
    Please correct me ASAP if I am posting this in the wrong area of the discussion forum.
    I have a batch of Apple iPad devices that are now connecting to our Exchange 2003 system using Apple iPad iOS 6.1.2 10B147 devices. It would seem that these devices may have the 6.1 Active Sync issue again even though this version was meant to fix the issue.
    A couple of users have reported this morning reoccuring calender cancellations, we have also had excessive log growth on Exchange 2007 platform.
    Here is the reported "Device Agent" from Active Sync logs:
    Apple-iPad3C6/1002.147
    Apple-iPad2C7/1002.147
    Apple-iPad2C7/1002.147
    Apple-iPad3C6/1002.147
    Apple-iPad2C7/1002.147
    Apple-iPad3C6/1002.147
    Here is the reported Device iOS
    DeviceOS
    iOS 6.1.2 10B147
    Does anyone know if Apple has this as a reported bug yet on their fixed version? If not is there an official Apple bug submission process that should be followed?
    Regards
    Ben Paddick

    Hi waddock,
    I think that for the most part, iOS 6.1.2 resolved the recurring calendar bug and the significant battery drain issues.  With that said, I have had a couple cases of devices still experiencing the battery drain but not the calendar bug.  Quick fix is to remove the Exchange mailbox(es) from the device and re-add it.  If there are any existing accounts that use Exchange ActiveSync (I think Hotmail and legacy GoogleSync), I just remove and add them back to just in case.
    I suggest checking here for periodic updates on what's going on with EAS (Exchange ActiveSync) and 3rd party devices like Apple:
    http://support.microsoft.com/kb/2563324
    I assume you're an on-premise environment, so to mitigate short-term, you may want to think about blocking certain devices on certain operating systems using your Device Access Settings in Exchange for mobile devices.
    For feedback for Apple, you can do it a couple ways.  This is the internet facing site:
    http://www.apple.com/feedback/
    Or you can create an Apple Developer account (or Apple IT program if you have an enterprise agreement with them) and start submitting feedback during your testing (i.e. beta versions of iOS):
    https://developer.apple.com/
    Hopefully this helps!

  • Exchange 2010 Ative Sync working fine but when i do the test-ActiveSyncConnectivity it gives Error

    Exchange 2010 Ative Sync working fine but when i do the test-ActiveSyncConnectivity it gives Error my internal and external domains are different i have godaddy certificate and i have redirected HTTP to HTTPS for OWA, but when i run the test-ActiveSyncConnectivity
    https://mail.mycompany.com/Microsoft-System-ActiveSync it gives me error unable to connect to remote server, the connected party did not respond after a period of time because connected server failed to respond 67.57.66.23:443 
    From outside owa and activesync is working but my outlook 2007 SP2 shows disconnect every 25 minutes and then connected again when i see windows evenyviewer i am getting error that CAS Server failed to connect to mailbox server. Later it disconnected for
    60 seconds, I think thats when outlook gives disconnect error to all users
    Your quick help is really appreciated

    Hi,
    Hope below KB will help you for resolution the issue
    http://support.microsoft.com/kb/2469722
    http://www.wiki-errors.com/err.php?wiki=443
    Dinesh S.

  • SAP HR Active Sync Issue

    Hi,
    I encountered SAP HR Active Sync issue: The IDM seems can't receive the IDOC but SAP side says the data already passed to port OK.
    I enabled the verbose mode of the Active Sync logs and it is repeating:
    2009-06-04T17:07:08.750+0800: IDOCs of message type HRMD_A will be processed.
    2009-06-04T17:07:08.750+0800: {jco.server.gwhost=10.153.3.20, jco.server.progid=IDMRFC, jco.server.gwserv=sapgw01, jco.server.trace=1, jco.server.unicode=1}
    2009-06-04T17:07:08.750+0800: Started IDocServer (IDMRFC)
    2009-06-04T17:07:08.750+0800: Done initializing SAPHRActiveSync resource adapter.
    2009-06-04T17:07:08.750+0800: SARunner: loop 0
    2009-06-04T17:07:08.812+0800: Started, paused until Thu Jun 04 17:07:08 GMT+08:00 2009
    2009-06-04T17:07:13.812+0800: Pause completed
    2009-06-04T17:07:13.843+0800: Polling
    2009-06-04T17:07:13.843+0800: Poll complete.
    2009-06-04T17:07:13.843+0800: SARunner: loop 1
    SAP side transaction WE02 shows the IDOC:
    IDoc sent to SAP system or external program: Data passed to port OK
    SAP HR Active Sync resource reference says:
    1. Enter transaction code PFAL.
    2. Insert the Object Type P for person objects.
    3. Enter an Employee's ID for the Object ID or select a range of employees.
    4. Click Execute.
    5. Ensure that the status is set to “passed to port okay.”
    6. The IDoc has been created. Check the Active Sync adapter log file to verify that
    an update was received.
    Now why I can't see the IDOC logs in the active sync adaptor log file?
    Thanks!

    Hi Wushilin,
    Did you ever find a solution to this?
    Thanks

  • Active Sync Issue - Exchange 2010

    Hey,
    Alright I have had some issues with some iPhones connecting to our Exchange 2010 server.  When i run the Testconnectivity test, I receive a timeout error on the last step:  
    Attempting the FolderSync command on the Exchange ActiveSync session. 
      The test of the FolderSync command failed. 
     Additional Details 
    Exception details:
    Message: The operation has timed out
    Type: System.Net.WebException
    Stack trace:
     at System.Net.HttpWebRequest.GetResponse()
     at Microsoft.Exchange.Tools.ExRca.Extensions.RcaHttpRequest.GetResponse()
    Elapsed Time: 100439 ms.  
    When I run the Test from Powershell I receive the following message:
    [System.Net.WebException]: The underlying connection was closed:  Could not establish trust relationship for the SSL/TLS secure channel. Inner error [System.Security.authentication.AuthenticationException]: The remote certificate is invalid according
    to the validation procedure.
    I have already taken a number of steps including removing all of the Exchange Certificates that are not current.  I have also reassigned them to the correct services.  I have recreated the Active Sync Virtual Directory.  Among other things.
    I can't seem to find anything that points me to the correct direction so if anyone has any ideas on what I can look at, it would be appreciated. 
    At this point, I can't create the Exchange account on any new Active Sync clients (I have tested from an iPhone and Android phone) however a few people who had the account already setup get random e-mail messages that come through.
         

    I turns out the issue was Trend. I uninstalled this software and everything started working correctly.

  • Exchange Active Sync issue - Xiaomi Redmi 4G Note or MIUI android 4.4.4

    Dear All, 
    We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
    4g note, android version 4.4.4 Kitkat).
    The same password is working well and good in Outlook, Webmail and other android/IOS devices. 
    Steps taken as of now: 
    User formatted the handset, flash the device and Hard/Factory reset,
    Disabled the active sync service & enable again for users from exchange server, 
    Removed accounts from webmail. 
    We download some apps from play store and tried but no luck. 
    While configure exchange active sync in Particular model users are getting error as "User name and password incorrect". 
    There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
    I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back. 
    We are waiting for someone valuable reply. Many thanks in advance. 
    - Senthilkumar.

    ActiveSync clients are developed by the device manufacturer and/or its operating system developer.  I recommend you contact their technical support or find and post to a forum specific to that device.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

  • Exchange Active Sync issue - Xiaomi Redmi 4G Note or 4.4.4 Kitkat

    Dear All, 
    We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
    4g note, android version 4.4.4 Kitkat).
    The same password is working well and good in Outlook, Webmail and other android/IOS devices. 
    Steps taken as of now: 
    User formatted the handset, flash the device and Hard/Factory reset,
    Disabled the active sync service & enable again for users from exchange server, 
    Removed accounts from webmail. 
    We download some apps from play store and tried but no luck. 
    While configure exchange active sync in Particular model users are getting error as "User name and password incorrect". 
    There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
    I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back. 
    We are waiting for someone valuable reply. Many thanks in advance. 
    - Senthilkumar.

    Hi,
    Please try run below command to double confirm the authentication of ActiveSync:
    Get-ActiveSyncVirtualDirectory | FL Identity,*URL*,*Auth*
    Additional, I find an blog about A script to troubleshoot issues with Exchange ActiveSync:
    http://blogs.technet.com/b/exchange/archive/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync.aspx
    Since this issue related to ActiveSync, We recommend contact Mobility and ActiveSync Team so that you can get more professional suggestion.
    Please refer to:
    https://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobility
    Thanks
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Allen Wang
    TechNet Community Support

  • Active Sync Issue in Exchange 2003

    What is the limit of concretion connection on Active sync exchange 2003 server with single front-end server and single copy mailbox cluster.

    Hi,
    Please refer to the following forum to get professional support:
    Exchange Previous Versions-Mobility and ActiveSync
    http://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobilitylegacy
    Thank you for your understanding and support!
    Best Regards,
    Amy Wang

  • Help with Exchange 2007, Active Sync and iPhone 3g - software 2.0.2

    Hello good evening and *******
    Now that's said, is anyone else having 'issues' with this?
    I'm on install number ten of Exchange 2007 and god knows how many different variations of trying to connect to it on the phone. I can get OWA working on the phone and via the web both on the phone and via my home pc, i've had Outlook at home working and i've had Outlook at work working. Honestly when it works, it's seamless and very very quick however i'd like it to work for longer than a day and have some faith that it will do so.
    What I keep finding is that for some reason, despite nothing changing on the server or the phone is that Active Sync eventually fails and for no apparent reason. The longest i've had it working is just over a day ( yesterday) and last night it packed up again.
    I think it's something to do with certificates / dns but that's purely guesswork as I thought i'd fixed it last time by setting up the FQDN to point at both internal and external network cards on our internal network.
    I would also like to point out that Exchange2007 has been working perfectly throughout all of this, it's just the iPhone / ActiveSync part that dies - unsurprisingly this is the most important bit for me as that's the bit our sales force will be relying on when we transfer to exchange.
    I'm no Mac 'fan' and i'm not that much in love with Windows but there seems to be something amiss between Apple and Microsoft and due to the iPhones complete lack of diagnostic logging further compounded by silent error messages i'm at a loss to find out where / why / when it's breaking.
    Is there a 2.0.3 update due which will address this problem?
    In the meantime i'm off to install Exchange ..... again, set up security certificates ... again ..... and see if it will fix what's broken .... again

    And now it's working!!!
    I changed the following in IIS.
    Default website - Microsoft Server ActiveSync Properties
    virtual directory - read access enabled
    directory security - integrated windows authentication, digest authentication, basic authentication enabled
    realm - set to mydomain.com
    Changed the same things for OWA
    That appears to have done the trick but i've been here before so i'll see if it stays working over the weekend.
    As a phone ... i'm impressed, as a web enabled device, i'm impressed but as a Corporate Tool ..... i've yet to be impressed, largely due to the complexity of integration into exchange.

  • Exchange 2007 Active sync error An HTTP 500 response was returned from Unknown.

    I tested using Microsoft Remote connectivity analyzer tool and getting following error. Please help me to fix the issue
    An ActiveSync session is being attempted with the server.
    Errors were encountered while testing the Exchange ActiveSync session.
    Additional Details
    Elapsed Time: 394 ms.
    Test Steps
    Attempting to send the OPTIONS command to the server.
    Testing of the OPTIONS command failed. For more information, see Additional Details.
    Additional Details
    An HTTP 500 response was returned from Unknown. Headers received: Content-Length: 3745 Cache-Control: private Content-Type: text/html; charset=utf-8 Date: Wed, 05 Mar 2014 18:09:36 GMT Server: Microsoft-IIS/6.0 X-AspNet-Version: 2.0.50727 X-Powered-By:
    ASP.NET HTTP Response Headers: Content-Length: 3745 Cache-Control: private Content-Type: text/html; charset=utf-8 Date: Wed, 05 Mar 2014 18:09:36 GMT Server: Microsoft-IIS/6.0 X-AspNet-Version: 2.0.50727 X-Powered-By: ASP.NET
    Elapsed Time: 394 ms.

    Hi Shadab,
    I have recreated the active sync virtual directory but didnt fix the issue. I have set the logging level for active sync to high and getting below event logs in apps log
    Event Type: Warning
    Event Source: ASP.NET 2.0.50727.0
    Event Category: Web Event 
    Event ID: 1310
    Date: 08/03/2014
    Time: 17:50:29
    User: N/A
    Computer: HP-01
    Description:
    Event code: 3008 
    Event message: A configuration error has occurred. 
    Event time: 08/03/2014 17:50:29 
    Event time (UTC): 08/03/2014 17:50:29 
    Event ID: 5ff3055057084fb49978442a86866e50 
    Event sequence: 15 
    Event occurrence: 14 
    Event detail code: 0 
    Application information: 
        Application domain: /LM/W3SVC/1/ROOT/Microsoft-Server-ActiveSync-1-130384798306406250 
        Trust level: Full 
        Application Virtual Path: /Microsoft-Server-ActiveSync 
        Application Path: C:\Program Files\Microsoft\Exchange Server\ClientAccess\sync\ 
        Machine name: HP-01 
    Process information: 
        Process ID: 1972 
        Process name: w3wp.exe 
        Account name: NT AUTHORITY\SYSTEM 
    Exception information: 
        Exception type: ConfigurationErrorsException 
        Exception message: Could not load file or assembly 'Microsoft.Exchange.Clients.Owa' or one of its dependencies. The system cannot find the file specified. (C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\web.config line 64) (C:\Program
    Files\Microsoft\Exchange Server\ClientAccess\Owa\web.config line 64) 
    Request information: 
        Request URL: https://mail.itech-it.co.uk:443/Microsoft-Server-ActiveSync/default.eas 
        Request path: /Microsoft-Server-ActiveSync/default.eas 
        User host address: 157.56.138.141 
        User:  
        Is authenticated: False 
        Authentication Type:  
        Thread account name: NT AUTHORITY\SYSTEM 
    Thread information: 
        Thread ID: 8 
        Thread account name: NT AUTHORITY\SYSTEM 
        Is impersonating: False 
        Stack trace:    at System.Web.Configuration.HttpModuleAction.get_Entry()
       at System.Web.Configuration.HttpModulesSection.CreateModules()
       at System.Web.HttpApplication.InitInternal(HttpContext context, HttpApplicationState state, MethodInfo[] handlers)
       at System.Web.HttpApplicationFactory.GetNormalApplicationInstance(HttpContext context)
       at System.Web.HttpApplicationFactory.GetApplicationInstance(HttpContext context)
       at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
    Custom event details: 
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Thanks!
    Rajeesh

  • Exchange 2010 ActiveSync Calendar Issues

    We use Exchange 2010, SP1, RU6 in our enterprise.  We are having many problems with calendar synchronization between Exchange and iOS 5.0.1 devices (iPad and iPhone).  Is anyone else having the same problem?  Anyone have answers.  We opened a case with Apple and they told us that these are known issues with iOS 5 and they would be addressed in a future release.  Anyone know when this will be addressed?  Thanks.

    48 hrs now since talking with Microsoft. 
    I agree it is an iOS issue but Microsoft can typically find a fix around the situation regardless of the root offender.  The hope is that the events may still be tagged such that Microsoft may still be able to correct the events.  Regardless, Microsoft has elevated the case two levels to correct the issue.  This is much more than Apple has been willing to do.  Their response thus far has literally been "let us know what Microsoft says".  I am not necessarily working with Microsoft but more not working with Apple (for their dis-interest in the situation).  Microsoft has been on the phone with us taking traces of email calendar activity to see what the underlying problem is.
    I work in education and I have since halted all further deployments of iOS devices since the majority are administrative personnel and they would definitely be hooking into the Exchange environment.  My recommendation has been to my student base is to also halt deployments if they are putting students into their Exchange environments. 
    Not that I am an Apple basher but I don't think Apple is ready for the enterprise.  Now that I have moved to a  Galaxy S II, I feel safer that I will not miss my meetings.  i live by my calendar.  My 4s in in my drawer for now.

Maybe you are looking for