Exchange 2010 Enterprise - Online Archive not visible in office 2013 professional plus and mailbox shared

Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
We have the services ActiveSync, Autodiscover, Outlook Anywhere, OWA and they're all working with no errors.
Regards 
Tiago Barradas

Hi Tiago,
From your description, OWA works work, so your Exchange server is ok.
I recommend you check the following thing for troubleshooting:
Please configure a mail profile with another user who has an Online Archive on that machine and check the result. If it works well, there is something with the problematic mailbox. If the issue persists, the issue is related to your Outlook.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

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