Exchange 2010 Internal Email Delayed for 5 Months

Today I got an email from a user saying she just received an internal email that was sent November 5th 2013. I tried using Exchange Tracking Log Explorer but nothing shows as being received on 11/5/13 and nothing from todays date that matches the Subject.
Here are is the msg header which has been modified to hide our domain. This is a small business with 12 users with SBS 2011. This isn't the first time this has happened either. Another user had email delayed for 3 months.
Received: from work-SERVER2.work.local ([fe90::504b:b597:b89b:e7d9]) by
work-SERVER2.work.local ([fe90::504b:b597:b89b:e7d9%10]) with mapi id
14.01.0438.000; Tue, 5 Nov 2013 08:38:41 -0900
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: USER NAME <[email protected]>
To: USERS <[email protected]>
Subject: FW: INVOICE FROM ABC
Thread-Topic: INVOICE FROM ABC
Thread-Index: Ac7Z2hVrwb+u2RXnRA+qtd9tX4v5DAAc7eQA
Date: Tue, 5 Nov 2013 08:38:40 -0900
Message-ID: <[email protected]>
References: <009f01ced9da$2f37ff60$8da7fe20$@com>
In-Reply-To: <009f01ced9da$2f37ff60$8da7fe20$@com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator: <[email protected]>
MIME-Version: 1.0
X-MS-Exchange-Organization-AuthSource: work-SERVER2.work.local
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-Originating-IP: [192.168.99.99]

Hi
First i really doubt that you would be able to see those transactions in message tracking logs since the default setting is 30 days.
By default the message tracking log is set to 30 days, you can change that setting though through the Shell:
http://technet.microsoft.com/en-us/library/aa997984.aspx
If this is the case then you can better increase the tracking logs retention for 3 months for the next delay can be recorded.
Also try to see if you could see some information on the protocol logs as well.
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you. Regards, Sathish

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