Exchange 2010 Online Archiving - Folder Structure Incorrect

Greetings,
We have recently been enabling Exchange Archiving for various users with great success. I have one particular user that we have enabled it on, and it appears the Online Archive folder structure is not being generated when items are processed to be
archives. Items are being archive to the root of the Online Archive mailbox, where with other users, we notice that it create a folder that matches the same folder in the users primary mailbox and then moves the messages to that folder.
What would be causing this not to generate a folder structure that matches the folder structure on the users primary inbox? We have seen these successfully done on multiple users, but this particular users it is not working. As I stated above, all
archived e-mails are being stored in the root folder of the Online Archive Mailbox.
Any thoughts are greatly appreciated.
Cheers

Hi,
I would like to verify if you use the same method to enable online archive for these users.
I recommend you use the following cmdlet to enable online archive for this problematic user.
Enable-Mailbox [email protected] -RemoteArchive -ArchiveDomain "xxx.xxx.xxx"
What's more, you can use the Get-Mailbox alias -Archive | fl name,archive* to check the archive information.
Here is a helpful article for your reference.
Enable a Personal (On-Premises) or Cloud-Based Archive for an Existing Mailbox
http://technet.microsoft.com/en-us/library/dd979796(v=exchg.141).aspx
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

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==============================================================
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================================================================
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Hello,
Come back and mark the replies as answers if they help and unmark them if they provide no help.
I'm marking the reply as answer as there has been no update for a couple of days.
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Hello together,
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http://technet.microsoft.com/en-us/library/dd876883(v=exchg.141).aspx
http://exchangeserverpro.com/exchange-2010-remove-public-folder-database/ (Note: Microsoft
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completely understand the risk before retrieving any suggestions from the above link.)
Cara Chen
TechNet Community Support

Exchange 2010 Online Archiving - Folder Structure Incorrect

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